Greater Potential To Close The Sale
Use Cases and Deployment Scope
Comm100 has been a nice addition to our marketing/sales arsenal. We’ve been able to interact faster with more potential customers, allowing us to continually be responsive in a more timely manner. Their near-seamless Salesforce integration allows us to quickly get a lead to the right person in our organization, which gives us a greater potential to close the sale. We’ve also found that having Comm100’s live chat on our site has allowed us to see bottlenecks in our website user flow, helping us to determine what additional collateral is needed to make or break the customer experience.
Pros
- Real-time, reliable communication system.
- Provides unique opportunities to show clients specific pieces of content.
- Easy to use platform for all employees.
Cons
- Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
- If you know anything about computers, the training Comm100 provides is remedial.
Likelihood to Recommend
Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat.
