What is ConSol CM/Case Management?
ConSol CM - Simply digitize processes
The
web-based process management platform ConSol CM enables companies to
digitize, optimize and automate their internal and external processes.
With a central workflow engine and process designer - all processes,
including the required data structures, are individually adapted to the
requirements of the company. The web client offers an out-of-the-box user interface for users.
ConSol CM offers these benefits:
- High transparency and process acceleration through digitization
- Extensive business logic and AI-based text recognition automate individual process sections or entire process chains
- The integrated and process-controlled user interface for end users enables a quick start with new processes
ConSol CM services overview:
-
Mapping, controlling and automating business processes that focus on employees, customers and partners
- Integrated, web-based work environment with user-guidance through his process activities
- Data
management for a wide variety of customer relationships - flexible
modeling for individual relationships in the B2B and B2C environment
- Integration of 3rd-party systems, flexible expansion, and reporting
ConSol CM in practice: project examples
ConSol
CM shows its strengths primarily in direct contact. The solution is
suitable for all business processes in which employees communicate with
customers, partners or other employees. The possible use cases are as
diverse as the individual business requirements in companies of all
sizes and from a wide variety of industries.
The majority of ConSol CM customers use the software in scenarios
relating to CRM, BPM and case management.
Main use cases:
- Case management
- Task management
- Customer service
- Complaint management
- IT help desk and customer support
- Sales management
- Internal services (e.g. facility management, HR processes)
Categories & Use Cases
Screenshots
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Screenshot of Overview task management cases
Technical Details
| Deployment Types | On-Premise, SaaS |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Mobile Web |
| Supported Countries | Germany, Switzerland, Europe |
| Supported Languages | German, English, other languages can be added |
FAQs
What are ConSol CM/Case Management's top competitors?
Appian, Pega Platform, and ServiceNow Now Platform are common alternatives for ConSol CM/Case Management.
Who uses ConSol CM/Case Management?
The most common users of ConSol CM/Case Management are from Mid-Size.