ControlUp Reviews and Ratings

Rating: 8 out of 10

Score

8 out of 10

Community insights

TrustRadius Insights for ControlUp are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy-to-use interface: Many users have praised ControlUp's interface for its ease of use, with multiple reviewers stating that it is intuitive and user-friendly.

Customizable alerts and notifications: Several reviewers have expressed appreciation for the customizable alerts and notifications provided by ControlUp. They have found it valuable to be able to set up specific triggers and receive timely alerts for various events, such as session events or hardware failures.

Automation capabilities: Numerous users have been impressed by ControlUp's automation capabilities. They have mentioned being able to create script-based actions that can be executed automatically or tied to specific triggers. The availability of a community with approved scripts has also added value to the automation features.

Reviews

3 Reviews

Controlup is a Market leader in VDI estate

Rating: 10 out of 10

Incentivized

April 12, 2023

Use Cases and Deployment Scope

it's a wonderful monitoring tool for VDI's

Controlup we used for citrix and AVD both the products.

it has good set of information when we look for troubleshooting end user issues such as looking over login delays.

CPU/Memory/IOPS/Bandwidth(AVD)

Have built the whole controlup setup in azure and as well as in onprem too

recent insights of controlup is a real add-on when we look over historical data either for a user or its for a whole lot of stuff they included

even i did controlup administrator certification too.

its not only for monitoring anymore its having much more automation scripts to utilize

Pros

Automation such as exe level of killing, GPO push for all machines, copy files to each VDI
Bandwidth calculations/CPU/Memory
Insights

Cons

Likelihood to Recommend

all VDI solutions controlup would be a apt product which can reduce the headache of operational/Helpdesk teams

Praneet Sardi

Lead Infrastructure in Engineering at MrCooper (5001-10,000 employees)

Vetted Review

5 years of experience

View profile

We're really happy with ControlUp

Rating: 10 out of 10

Incentivized

April 12, 2022

Use Cases and Deployment Scope

We are a single location accounting firm with a 100% VDI platform. We use ControlUp to manage, monitor, and troubleshoot this environment. We are also trying to use the ScoutBees module for user experience and uptime monitoring. We'll use ControlUp to help make resource allocation decisions going forward (e.g. how much RAM and CPU to allocate to VMs). We've already used it to reduce logon times.

Pros

Easy to find information when troubleshooting a problem
Information is clearly presented
Information is easy to arrange (sort, filter, drill down)
Information provided is useful out of the box but can also be customized

Cons

It seems that there is a gradual transition occurring from one interface (a local program) to another (Web). This creates confusion at times.
ScoutBees module has a problem with our version of Horizon, so we can't do a login test
The local program for ControlUp uses a lot of resources
The training session focus on very large environments, which we aren't. Might be good to offer SMB sessions separately.

Likelihood to Recommend

An environment where visibility of general performance metrics isn't currently done or is done with a system that is difficult to use (which was our case). An environment where resource allocation decisions need to be made (e.g. how much RAM and CPU to allocate to VM pools). An environment where a troubleshooting tool is needed (e.g. to answer the question, "Why is this person experiencing poor performance right now?")

Verified User

Director in Information Technology (51-200 employees)

Vetted Review

1 year of experience

ControlUp - Easy to use and very powerful

Rating: 9 out of 10

Incentivized

August 12, 2021

Use Cases and Deployment Scope

We use ControlUp to monitor and manage our Citrix CVAD environment. We use ControlUp insights to provide reports to management and to troubleshoot issues that have occurred in the past. We use the real time console to troubleshoot real time issues. We also use the triggers and script actions to alert us to issues and to automatically resolve issues.

Pros

The triggers are very flexible and can be configured to alert on things from events in sessions to hardware failures. Script actions are what they sound like. They are scripts that can be created and run on demand or tied to a trigger. One example is that if a hard drive is low on space we have a script to clean up certain things on the drive.
Script actions are supported by the ControlUp community. Community members can submit scripts that are reviewed by ControlUp and approved. This means more script are added over time.
ControlUp support and sales support has been great. Our sales engineer is always willing to jump on and help us with configuration issues and standard support is quick to respond and are good at resolving issues.

Cons

ControlUp has a quick and easy way to submit feature request but I with they had a public list of things being proposed that the community could vote on to show what is important to those of us that use the product.
The console is very memory intensive. They are working on a web version but I am not sure how long it will be before they get all the same features in the new web console.

Likelihood to Recommend

ControlUp is great on seeing what an end user is doing in a Citrix session and can help figure out why a user might be having an issue. The console also offers a bunch of tools on the right click menu. Things from making registry changes on a remote machine to network tools like ping, nslookup and other troubleshooting tools.

Tom Hamilton

Sr. Technical Engineer in Information Technology at Estes Express Lines (10,001+ employees)

Vetted Review

3 years of experience

Loading Reviews List....

ControlUp - Easy to use and very powerful

Rating: 9 out of 10

Incentivized

August 12, 2021

Use Cases and Deployment Scope

Pros

The triggers are very flexible and can be configured to alert on things from events in sessions to hardware failures. Script actions are what they sound like. They are scripts that can be created and run on demand or tied to a trigger. One example is that if a hard drive is low on space we have a script to clean up certain things on the drive.
Script actions are supported by the ControlUp community. Community members can submit scripts that are reviewed by ControlUp and approved. This means more script are added over time.
ControlUp support and sales support has been great. Our sales engineer is always willing to jump on and help us with configuration issues and standard support is quick to respond and are good at resolving issues.

Cons

ControlUp has a quick and easy way to submit feature request but I with they had a public list of things being proposed that the community could vote on to show what is important to those of us that use the product.
The console is very memory intensive. They are working on a web version but I am not sure how long it will be before they get all the same features in the new web console.

Likelihood to Recommend

Tom Hamilton

Sr. Technical Engineer in Information Technology at Estes Express Lines (10,001+ employees)

Vetted Review

3 years of experience