Customer.io Pricing

Rating: 9.1 out of 10

Score

9.1 out of 10

Customer.io Pricing Plan Options

Customer.io does not currently have any pricing plans listed at this time. For the latest pricing information, visit the official pricing page. Available deployment types include saas. A free trial is available for Customer.io.

Additional Pricing Information

Essentials: For startups and small teams engaging customers on their mobile and web apps. - Up to 5,000 profiles*, Send Emails, Push, In-App, and SMS, Visual Workflow Builder, Segmentation, Two Workspaces, Email Support, Customer Community Premium: For high-growth companies looking for greater control over their messaging outcomes. - Everything in Essentials, Custom Data + Message Volume, Premium Product Features, Additional Workspaces, 90-day Onboarding Program, Premium Email & Chat Support, Managed Deliverability, Dedicated IPs, Parcel Pro Licenses, HIPAA Compliance Enterprise: For at-scale companies looking to create world-class customer experiences. - Everything in Premium, Managed Infrastructure*, Customer Success Manager, Quarterly Success Reviews, Technical Account Manager*, Audit Logging & Data Governance*, Parcel Business Licenses, Migration Support*, *Available by consultation.

For the latest information on pricing, visit the Customer.io official pricing page

Alternatives for Customer.io

Comparing pricing options side-by-side gives you clearer context on total cost so you can confidently choose the product that best fits your needs and budget. Compare Customer.io pricing to the most common alternatives, backed by TrustRadius buyer data.

Intuit Mailchimp

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MassMailer

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Support Options for Customer.io

Support options are essential to consider when selecting a product because they directly affect issue resolution, team adoption, time-to-value, and lower downtime. Learn more about the support options that Customer.io offers for its pricing tiers below.

Feature	Free	Paid
Email	Available	Available
Forum/Community	Available	Available
FAQ/Knowledgebase	Available	Available
Social Media	Available	Available
Video Tutorials / Webinar	Available	Available
Live Chat	Unavailable	Available
Dedicated Customer Success Manager	Unavailable	Available

What customers say about Customer.io pricing

Real feedback from verified users about Customer.io's pricing and value

Rating: 10 out of 10

“Price is quite expensive for Premium or once you get into high volumes of contacts.”

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Jasmine Reyes

Marketing Manager in Marketing at Freelance (1-10 employees, 1 year experience)

June 25, 2022

Rating: 10 out of 10

“7x ROI on email 4x ROI on paid channels from synced audiences.”

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Verified User

October 30, 2025Incentivized

Rating: 10 out of 10

“We have a very complex system right now to be able to track every customer, and it was expensive but worth it. … It will be expensive for what you can get elsewhere (Mailchimp).
If you want a scalable and powerful platform, that will take some time to pay off, and you can wait, then do it.”

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Santiago Valdés

Cofounder / Marketing, Growth, Technology, Experience in Marketing at Vestuá (11-50 employees, 2 years experience)

February 13, 2019Incentivized

Rating: 10 out of 10

“Customer.io delivers better value for money.”

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Stephen Kelly

Product Manager in Product Management at Ethos (201-500 employees, 6 years experience)

October 27, 2025Incentivized

Rating: 10 out of 10

“Customer.io powers all of our Lifecycle initiatives to convert registered to trial, trial to paid and subscriber retention.”

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Sue Cho

Head of Lifecycle Marketing in Marketing at Monarch Money (51-200 employees, 2 years experience)

November 3, 2025Incentivized

Rating: 8 out of 10

“Ideal for engaging new prospects, maybe ones on a free trial for your own product, or for upselling clients based on their activity on your own site or their engagement with your own products.”

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Sean Anderson

Director of Operations at MyTime (11-50 employees, 1 year experience)

June 23, 2017Incentivized