Business Game Changer
Use Cases and Deployment Scope
We have a team spread across two sides of the country - California and Pennsylvania. We have several people responsible for our phones throughout the day. Dialpad Connect allows us to monitor and answer the phones throughout the day without interruptions that may be caused by timezone differences or shift changes. We can communicate seamlessly with our members and team members without having to use multiple programs.
Pros
- Voicemail for missed calls.
- AI Transcription Services so we can look back to a call for missed information.
- Multiple Contact Centers allow us to cover both time zones during specific periods of the day.
- Internal communications allow us to transfer calls and message other team members about current calls and messages.
Cons
- Call quality does struggle at times.
- When listening to voicemails, the sound will cut out and requires you to restart the app at times.
Return on Investment
- More calls are being answered throughout the day instead of going to our after-hours system.
- Our members have a wider range of times to call instead of just an 8-hour window.
- Our team members are able to quickly access a member's file through the Salesforce integration instead of having to ask for a name or type in a phone number to search.
