A Quick and Easy way to set up calls for your company.
Updated October 30, 2025

A Quick and Easy way to set up calls for your company.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Connect

We use Dialpad Connect for our clients, inspectors, and agents to communicate with each other during scheduling, booking, and performing the inspections. Currently, we only use it to make calls, but we have occasionally used texting. We also have other departments use this for basic outreach, such as Inspector Partnerships, Growth, and Accounting.

Pros

  • Easy to make calls.
  • Easy to copy over call details to orders.
  • Easy to set up.

Cons

  • Hard to view analytics.
  • Poor text function.
  • Can be expensive to add on functionality.
  • The ability to have call transcripts we can paste into our orders is excellent for tracking issues.
  • It's quick to set up users.
  • It's easy to set up other departments in the company without needing much training.
Overall, it is quite user-friendly and quick to set up, even for beginner levels. It is also easy to onboard new hires and get them to take calls quickly. The main complaint is that the analytics are difficult to find, gather, and interpret.
While we appreciated the ability of OpenPhone to make calls and send texts, it ultimately lacked stability and frequently failed at the time we used it. This has not been an issue with Dialpad so far.

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

Yes

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

Yes

Would you buy Dialpad Connect again?

Yes

It is well-suited for basic calling functionality, but has been a poor experience for us when used for texting, as it lacks some of the features of other platforms, such as Haymarket. It is also challenging to capture good analytics, as this is neither easy nor clear for users to find.

Dialpad Connect Feature Ratings

8.0
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
8
6.7
Answering rules
8
Call recording
8
Call park
7
Call screening
8
Message alerts
8
Business SMS/External Messaging
1
Voicemail Transcription
7
7.5
Mobile app for iOS
7
Mobile app for Android
8
8.0
High quality audio
8
High quality video
8
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
8.5
User authentication
9
Participant roles & permissions
8
7.3
Centralized communications management
8
Team messaging
7
Team document sharing
7
Call and meeting analytics
7

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