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Dixa Reviews and Ratings

Rating: 7.9 out of 10
Score
7.9 out of 10

Community insights

TrustRadius Insights for Dixa are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Users have consistently praised Dixa's intuitive user interface, with many stating that it is easy to navigate and figure out how to use the platform. This sentiment was expressed by a significant number of reviewers.

Consolidation of Communication Channels: Dixa's omni-channel approach, which consolidates all communication channels into one system, has been highly appreciated by users. This feature prevents the loss of emails and improves customer satisfaction. Many reviewers have mentioned this as a key advantage of using Dixa.

No Loss of Calls or Emails: Users value Dixa's ability to ensure that no calls or emails get lost. This capability not only leads to improved conversion rates with candidates but also helps in providing better customer service overall. Several reviewers have specifically highlighted this aspect as one of the strengths of Dixa.

Reviews

4 Reviews

Dixa is the best in customer service

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

This tool is allowing us to conveniently and efficiently serve all our customers through different channels, email, chat, and telephone. What I like is that it does not require any installation because it is cloud-based, so we can access the platform at any time and place with an internet connection.

Pros

  • It has the advantage of automatically creating new contacts, so we do not waste time creating them.
  • It has a very simple interface where you can easily locate customers and no communication is lost through any of the channels.
  • Its 14-day free trial has been great, as it had absolutely all the features, which convinced us to purchase the software.

Cons

  • I wish it had the option of call transcription so that you don't just have access to the recording.
  • We have had some problems when receiving calls, as they are forwarded instantly without allowing us to answer them.
  • We have also had problems integrating with social networks, we have not yet been able to integrate them.

Likelihood to Recommend

This is software that has increased the performance of customer service employees because they work more comfortably with a simple to use software. There's almost no learning curve and has presented very few problems, so I recommend it.

IP
Inés Prieto
R&D / Product Development Engineer - Quality in Engineering at TE Connectivity (10,001+ employees)
Vetted Review
Dixa
1 year of experience
View profile

As a result, low-cost software with high communication efficiency is produced.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We have noticed numerous representative benefits in terms of updates and customer service since we first began using the software. We are confident that Dixa will continue to embrace the market with its daily enhancements, allowing us to continue to provide quality service and efficiency to our customers within the organization. In terms of business care, this software represents a complete shift in the demanding responses to customer needs. Programming in Dixa reminds me of programming in Visio; it was very simple because it didn't require a lot of technical expertise to implement a diagram that would show our customers an experience with the desired features.

Pros

  • We've been using Dixa software for over three years and are very proud to have it in our organization.
  • Because Dixa manages them all together, we can control the problems that arise when we find ourselves managing the existing sources of communication in the organization separately.

Cons

  • It can be difficult to communicate with some of the numbers in our customer data at times, but Dixa's response team has always been available to help.
  • Dixa's software is constantly being updated to meet the needs of its users, who are its primary source of revenue.

Likelihood to Recommend

Dixa may be a more cost-effective cash flow program than other programs used in our organization. Dixa does not require us to change our phone number when using the application because it is adaptable to our current number; the Dixa team handles the interface by quickly adding our phone number to their system. Despite the significant additions and updates to Dixa, our company is very pleased with the results obtained so far.

NM
Noah Miller
Healthcare Technology Leader at Johnson & Johnson in Information Technology at Johnson & Johnson (10,001+ employees)
Vetted Review
Dixa
3 years of experience
View profile

Dixa is excellent at serving customers in a timely manner

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

It has made our job much easier when dealing with customers, either via chat or calls. It has an automatic call distribution system that allows us to respond to our users' requests more efficiently and without making them wait so long.

Pros

  • The text recording of calls has made our life in the office easier since we often miss some requests, which with this feature we can attend to.
  • The pre-recorded greeting is a good way to keep the customer waiting to be answered.
  • The chatbot feature is perfect for customers with simpler problems to be solved.

Cons

  • We have missed some calls and missed some customers, as the system does not inform us of these requests.
  • When we have requested help from technical support, they have not given us a timely response to the situation.
  • The program is not as intuitive as we would like it to be, although with a little practice we adapted to it.

Likelihood to Recommend

In our company, we could notice how employees work faster and more fluently, how communications with customers improved enormously and how problems and claims could be solved without inconvenience in record time, thanks to the many tools and functions that Dixa has.

JT
Jason Terrick
Sales Manager in Sales at TruGreen (5001-10,000 employees)
Vetted Review
Dixa
1 year of experience
View profile

Dixa Omnichannel Contact Center CRM software easy to implement and improves customer experience

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Dixa is our omnichannel contact center software and CRM system. We use it to support our channel partners and consumers. We use telephony, chat, and email channels. We utilize Elivio knowledge base to enable consumers to self serve 24/7. Our consumer and channel partner experience has improved due to Dixa abilities. The inside sales team gets the channel partners they support 85% of the time due to the way we can identify and route the inquiries to the ISR who primarily supports that channel partner. The consumer experience improved by implementing callback that has reduced the abandonment rate by 10%. Routing of email by keyword search and queue and agent priority gets the inquiry to the best resource. First reply time has improved 25%.

Pros

  • Programming the system is like doing a visio flow chart
  • Everything we want to implement is supported by the system
  • Only 2 short outages in the last year.

Cons

  • Analytics leaves a bit to be desired but you can export metrics and manipulate in [Microsoft] Excel
  • Everything else is working great

Likelihood to Recommend

Any contact center. When you do not want to invest in a CRM system Dixa will allow you to capture contacts and the history bar gives you a view of all interactions with that contact. When you want to enable your website to help customers 24/7. When you want to support all channels your customers want to use.

KT
Kevin Tucker
Director Of Customer Service Operations in Customer Service at Thule Group (1001-5000 employees)
Vetted Review
Dixa
1 year of experience
View profile