TrustRadius: an HG Insights company
Back to Overview
eMaint CMMS Logo

eMaint CMMS Reviews and Ratings

Rating: 6.7 out of 10
Score
6.7 out of 10

Community insights

TrustRadius Insights for eMaint CMMS are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Customizable scheduling: Many users have found the scheduling of maintenance work in the CMMS software to be highly customizable, allowing them to meet their specific needs. They appreciate the flexibility in adjusting and organizing their maintenance tasks efficiently.

User-friendly interface: The software's user-friendly interface has been widely praised by reviewers who state that it is easy to learn and use. This intuitive design helps users quickly navigate through different features without much training or confusion.

Responsive customer service: Several users have highlighted the helpfulness of eMaint's customer service, mentioning that they are always willing to make changes to accommodate user needs. The prompt and efficient support from the team ensures a smooth experience for customers whenever they encounter any issues or require assistance with the software.

Reviews

6 Reviews

Good Start, Bad Ending

Rating: 4 out of 10
Incentivized

Use Cases and Deployment Scope

We have replaced the entire SAP for our self-maintenance also known as autonomous maintenance by the plant and for central maintenance. Usage of CMMS has reduced the usage of paper and whiteboard in the plant tremendously, however there are some frictions that need to be improved.

Pros

  • Intuitive interface.
  • Their marketing strategy to get your buy-in.
  • Web-based, so not dependent on latency.
  • Competitive licensing scheme.

Cons

  • Functionality not delivered as promised - on usage of tab.
  • QR code functionality.
  • Friction between implementation team and marketing team that sold this to us.

Likelihood to Recommend

It may be a good product, but the challenges faced by their implementation team were so much that we never had an opportunity to escalate the issues we faced. A lot of promises were not delivered. Poor implementation and communication I'd say.

VU
Verified User
Manager in Information Technology (501-1000 employees)
Vetted Review
eMaint CMMS
1 year of experience

eMaint at a glance

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

eMaint is used by a few different locations in the US and overseas, and by almost all departments. It tracks orders, customer maintenance info, and subscriptions. The use of eMaint software is to track maintenance needs in various parts of the organization. It was used as such and also as a database for our customer info and histories.

Pros

  • Tracking work orders and assets.
  • Organize data digitally.
  • Tracks inventory.

Cons

  • Can be glitchy at times.

Likelihood to Recommend

For both large and small companies, eMaint has different tiers to choose from that can best fit the company's needs. Any industry can benefit from eMaint once the right training is accomplished and the software has been fit for that specific industry.

VU
Verified User
Administrator in Finance and Accounting (5001-10,000 employees)
Vetted Review
eMaint CMMS
7 years of experience

Excellent Asset Management and CMMS Suite

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

eMaint is the CMMS/ Asset Mangement platform use throughout all NEFCO facilities to help ensure safe, reliable and efficient operations.

Pros

  • Scheduling of maintenance work
  • Electronic purchase orders
  • Asset information sink
  • Automated customized reports
  • Highly customizable
  • User friendly

Cons

  • None to report at this time

Likelihood to Recommend

eMaint is well suited for asset management and CMMS functionality, as well as condition monitoring.

WJ
William J. Hollman, MBA, PMP, CRL
Corporate Operations Manager in Corporate at NEFCO (Biosolids Management) (51-200 employees)
Vetted Review
eMaint CMMS
4 years of experience
View profile

Experienced Maintenance Professional

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

eMaint is used throughout the whole organization. eMaint is our CMMS for asset management and calibration program.

Pros

  • A software program that is configurable which can meet many different needs. Basically, you can customize the CMMS to meet your specific needs.
  • Easy to learn and use.
  • Listening to customer needs. As more people are using this software, things are identified to make improvements which eMaint does well at providing updates.

Cons

  • Mobile. My staff primarily uses mobile and I don't think enough development or improvement is focused in this area.

Likelihood to Recommend

I would recommend this product to any company needing to have a system to manage assets. A maintenance department which is required to have a PM and calibration program to not only manage their assets but to also protect their investments. Also as they grow and have a system to implement a solid reliability program eMaint will suit their needs.

MM
Michael Manacchio, CMRP, RMIC
Reliability and Facility Manager in Engineering at Secant Group, LLC (51-200 employees)
Vetted Review
eMaint CMMS
3 years of experience
View profile

eMaint CMMS Helps Bring Order to the Chaos of Facility and Maintenance Management

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We used eMaint to manage all of the planned and emergent maintenance for an evaporative cooling company's research and development facility. The 10-person department was responsible for a 70,000 square foot facility with large pumps, boilers, environmental control chambers, and test equipment. Previously, there was no system to manage the equipment inventory including capital assets, test subject units and all other mechanical and electrical equipment. There was also no system to track planned and emergent maintenance for the facility. eMaint effectively addressed the equipment inventory and maintenance management issues for the facility.

Pros

  • The eMaint equipment tracking and management system allows for significant customization of the equipment record data file.
  • Assigning tasks to users in eMaint is very simple.
  • eMaint customer service is always helpful and will make changes to the software to accommodate user needs.

Cons

  • The calendar function needs to be more highly developed and more user-friendly.
  • The PM task views and maintenance item lists are not user-friendly and it is difficult to segregate the views by which PM is due in the next day, week, or month.
  • The PM creation process for an asset can be confusing.

Likelihood to Recommend

eMaint is well suited to larger facilities with dedicated scheduler/planners. Learning to navigate the database and create reports requires a dedicated resource. Part-time users often forget the process for entering data and navigating the database. In smaller organizations where multiple users enter assets, planned maintenance (PM) tasks and vendors, keeping standardization in the system formatting was difficult.

VU
Verified User
Manager in Research & Development (1001-5000 employees)
Vetted Review
eMaint CMMS
3 years of experience

Asset management for Healthcare

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use eMaint to track the assets of our major medical equipment along with service contracts and purchase orders.

Pros

  • We like that eMaint is highly configurable. You can customize fields to meet your needs
  • You can store and track documents and photos assigned to your assets
  • You can run custom reports.
  • Great customer service

Cons

  • It would be nice to have more than one template for forms.

Likelihood to Recommend

This program is great to track equipment or machinery especially at multiple locations. Can be also used to work with vendors.

VU
Verified User
Director in Corporate (1001-5000 employees)
Vetted Review
eMaint CMMS
6 years of experience