eMaint CMMS Helps Bring Order to the Chaos of Facility and Maintenance Management
December 18, 2018

eMaint CMMS Helps Bring Order to the Chaos of Facility and Maintenance Management

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with eMaint

We used eMaint to manage all of the planned and emergent maintenance for an evaporative cooling company's research and development facility. The 10-person department was responsible for a 70,000 square foot facility with large pumps, boilers, environmental control chambers, and test equipment. Previously, there was no system to manage the equipment inventory including capital assets, test subject units and all other mechanical and electrical equipment. There was also no system to track planned and emergent maintenance for the facility. eMaint effectively addressed the equipment inventory and maintenance management issues for the facility.
  • The eMaint equipment tracking and management system allows for significant customization of the equipment record data file.
  • Assigning tasks to users in eMaint is very simple.
  • eMaint customer service is always helpful and will make changes to the software to accommodate user needs.
  • The calendar function needs to be more highly developed and more user-friendly.
  • The PM task views and maintenance item lists are not user-friendly and it is difficult to segregate the views by which PM is due in the next day, week, or month.
  • The PM creation process for an asset can be confusing.
  • The facility suffered from frequent equipment failures due to a lack of planned maintenance. We were able to reduce the forced outage rates on test labs to close to zero. In the first full year of use we were able to increase lab availability by 24 lab test days valued at $240,000/year.
  • eMaint allowed us to properly plan maintenance activities around resource availability, drastically reducing the need for tasks to be performed on overtime.
  • We were able to divert mechanics from emergent maintenance assignments to test technician assignments, significantly improving technician availability, reducing project schedule impact.
eMaint was by far most the most comprehensive and customizable solution we looked at. The eMaint team was also extremely responsive and available during the selection process. The product training and conferences were very helpful for new user orientation and best practice learning. The customizable reports also allowed us to provide data to management in an easy to digest format.
eMaint is well suited to larger facilities with dedicated scheduler/planners. Learning to navigate the database and create reports requires a dedicated resource. Part-time users often forget the process for entering data and navigating the database. In smaller organizations where multiple users enter assets, planned maintenance (PM) tasks and vendors, keeping standardization in the system formatting was difficult.