Emburse Abacus Reviews and Ratings

Rating: 6 out of 10

Score

6 out of 10

Community insights

TrustRadius Insights for Emburse Abacus are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Emburse Abacus has been widely used by organizations for a variety of expense management tasks. Users have reported that the platform is utilized by their entire organization, enabling them to efficiently manage expenses, review and approve reimbursement requests, generate reports, and securely store receipt images. The software has proven particularly valuable for employee reimbursements, allowing employees to easily log in and upload their receipts while administrators can conveniently review and approve expenses. Travel expense reimbursements, as well as other reimbursable expenses, are effectively handled through Abacus.

One of the main challenges addressed by Abacus is the issue of lost receipts. With this software, users have found it significantly easier to track their expenses, ensuring that no receipts go missing. They have also praised the platform for streamlining the expense reporting process, offering features such as email receipt forwarding, photo capturing, and quick uploading of expenses for prompt reimbursement. Abacus caters to organizations with employees who frequently travel for various purposes including sales calls, conferences, and in-person training sessions. It further facilitates effortless expense reporting by providing user-friendly options for categorizing expenses under specific event or conference categories. Real-time reporting capabilities and credit limit tracking contribute to a transparent view of financial expenses within organizations.

Abacus stands out as a seamless and user-friendly expense management tool that can be integrated with accounting software. It is extensively used by organizations to manage all types of employee expenses, including credit card purchases, ensuring swift and direct compensation. Moreover, it offers the convenience of submitting both client and internal expenses for reimbursement across the entire organization. By automating expense capture and streamlining approval processes within one system, Abacus has revolutionized the way users report and get reimbursed for company spending.

Reviews

17 Reviews

It's good when everything is going smoothly.

Rating: 6 out of 10

Incentivized

May 15, 2022

Use Cases and Deployment Scope

We use Abacus for our expense reimbursement for our employees and committee members. It's mainly used for travel expense reimbursements, but it's also used for reimbursing other expenses, too.

Pros

It's easy to use.
The integration with Intacct is good.

Cons

Support is lacking in my opinion.

Likelihood to Recommend

Abacus is easy to use. When you incur an expense at a restaurant, for example, you can open the app, take a picture of the receipt, fill in a couple of fields, and submit. It's quick and easy. If you ever have an issue with how a transaction was recorded, a banking issue, or the integration, support can take days to respond. Chat support is rarely real-time.

Patrick Coelho

CFO (Chief Financial Officer) in Finance and Accounting at Evangelical Presbyterian Church (11-50 employees)

Vetted Review

5 years of experience

Where is my Support?

Rating: 1 out of 10

January 4, 2022

Use Cases and Deployment Scope

My company uses Abacus-Emburse to submit credit card purchases to be approved and expensed.

Pros

Simple to use
Training is easy
Most users can understand the software after submitting 4-5 expenses

Cons

Customer Support is difficult to get in contact with
Software is updated frequently with many un-resolved issues
Bugs in the Software after updates take months to get corrected
Users cannot use in the field because of problems with the mobile App

Likelihood to Recommend

Is very easy to use. However, the lack of support makes me not be able to recommend this software. There are issues that make the App not function in the field and users must use the online version as the only solution. This has been an issue for 2 months now.

Brian Simper

Controller in Corporate at London Bay Construction Inc (51-200 employees)

Vetted Review

5 years of experience

Manage your budget with Embrace Abacus

Rating: 9 out of 10

May 24, 2021

Use Cases and Deployment Scope

I am very much contented to use Embrace Abacus as my expense management tool because it gives me a transparent idea about all of the financial expenses, when, where, and how a certain amount of money has been used. Now I always have real-time reporting and I can also track the credit limit. It is playing an amazing role in our company by providing reliable service.

Pros

It is a very useful platform it helps me effectively, it allows me to put restrictions on the dates, till a card could be used.
Embrace Abacus has provided me much relief and saved my time which was spent in chalking out the financial status of my organization.
Emburse Abacus has equipped me with amazing features which are helping me to automatically set various limits about the expenditures and I always remain up to date about any purchase.

Cons

There is some issue with the mobile application and also this application is difficult to utilize practically.
I wished some more training videos are available for better guidance and operation.
Its installation and configuration requires some time and took much effort.

Likelihood to Recommend

This tool is very much helpful for those organizations, whose team works on a remote basis and especially I will recommend it to all the sales and marketing based companies. This application will keep you up to date about the expense of your employees and it will add great ease in the working of your accounting team.

Jason Chandler

Key Account Manager in Finance and Accounting at vente-privee devient Veepee (5001-10,000 employees)

Vetted Review

2 years of experience

View profile

Abacus by Emburse - Modernizing Expense Management

Rating: 8 out of 10

Incentivized

April 7, 2021

Use Cases and Deployment Scope

Our entire organization uses Emburse Abacus for its single expense management platform. All reimbursable expenses, as well as accounting for company-paid purchasing card transactions are routed through Emburse Abacus. It serves as the single platform for expense management, review, reporting, and archiving of receipt images that would be required for audit purposes.

Pros

Real-Time Expense Review and Management
Business Intelligence
Purchasing Card Integration

Cons

Visible distinction between company-paid card transactions and reimbursable expenses
Level 3 transaction details from credit card data feeds
Integration with Paycor's HRIS

Likelihood to Recommend

Emburse Abacus is well suited for mid-market organizations that are open to - or embrace - the concept of real-time processing of expense transactions. Emburse Abacus takes a radically different approach from other platforms that rely on modeling paper-based monthly (or periodic) expense reports containing multiple expenses submitted simultaneously. Emburse Abacus allows each transaction to be very rapidly processed individually so that approving managers and accounting professionals are able to perform review tasks and identify potential problems throughout the entire month, relieving the massive monthly influx of large numbers of expense reports simultaneously.

Jason Guinn

Chief Financial Officer in Finance and Accounting at Clinical Management Concepts, Inc. (51-200 employees)

Vetted Review

1 year of experience

View profile

Abacus gets your money back!

Rating: 9 out of 10

Incentivized

February 26, 2020

Use Cases and Deployment Scope

Acabus is currently being used by our entire organization. Acabus addresses our expense reporting challenges. It always for seamless expense reporting, you can email receipts, take pictures, upload and then you'll get reimbursed. It's very intuitive and tackles the problem of losing receipts and makes tracking expenses a breeze and very easy to do.

Pros

Emailing receipts.
Uploading pictures of receipts.

Cons

Upload times for expenses.

Likelihood to Recommend

Abacus is well suited for individuals that travel and have to bill expenses back to the company. I've been at companies where expense reports are such a manual process, and Abacus solved that instantly. It's an app that can be downloaded on your phone, you go to a client dinner take a picture of the bill, submit, and you are done!

John Froehlich

Director in Research & Development at Purple Strategies (51-200 employees)

Vetted Review

2 years of experience

Works but can find better platforms out there

Rating: 6 out of 10

Incentivized

February 23, 2020

Use Cases and Deployment Scope

We use Abacus across our whole organization for corporate credit card expense reports as well as reimbursements.

Pros

Straightforward expense process

Cons

Would like to see reminder emails
Would like to see a place to add travel and expense policy

Likelihood to Recommend

I am satisfied with Abacus but don't find it to be the most user-friendly. I have been happier with other expense platforms such as Expensify.

Liz Duffié

Head of People & Culture in Human Resources at Parachute Home (51-200 employees)

Vetted Review

1 year of experience

View profile

Streamline Expenses and See Your Funds Reimbursed Quickly

Rating: 10 out of 10

Incentivized

February 21, 2020

Use Cases and Deployment Scope

Abacus is used across the entire organization to submit both client travel, event, and other expenses as well as internal travel, supplies, etc. expenses for reimbursement. Abacus streamlines the reimbursement process in a very user-friendly way. It allows for expenses to be submitted in realtime or at a later date via the Abacus app or through the Abacus website.

Pros

It makes expensing a very easy and straightforward process.
Allows users to create "trips" to organize all expenses associated with business travel.

Cons

The functionality rarely, but sometimes is glitchy and takes a simple restart to move forward.

Likelihood to Recommend

Abacus is excellent for companies of all sizes and a gift for company accounting departments. The way that Abacus compartmentalizes expenses and provides clear expense categories makes it simple to use. The added feature of allowing a drop-down menu of all clients and the organization itself ensures that you can always start and submit an expense with ease.

Verified User

Strategist (51-200 employees)

Vetted Review

2 years of experience

We love Abacus!!

Rating: 10 out of 10

Incentivized

January 28, 2020

Use Cases and Deployment Scope

Every department at my company uses Abacus to track various expenses for reimbursement. It is nice to have a way to submit these requests and keep a record of past submissions as opposed to having to hang on to receipts. It also allows you to set up an approval process so that the correct people are notified.

Pros

Easy to upload pictures of receipts and attachments.
Mobile app is awesome! It is so easy to use.

Cons

I think this just has to do with how we use it but when go in to select a "category" or "event," it looks a little cluttered and can be hard to find what you are looking for.
It will not allow you to attach 2 items unless you are doing a split. This is not really an issue but there are times where I would like to include a screenshot with additional information and I have to put everything into one picture.

Likelihood to Recommend

I have found Abacus to be super useful when we have employee incentives. It gives us the flexibility to go out and choose our own items and then submit for reimbursement. It is also nice when we travel - booking flights, hotels, vehicles - these can all be tracked under their own category.

Verified User

Employee in Customer Service (501-1000 employees)

Vetted Review

1 year of experience

Abacus For Expenses

Rating: 7 out of 10

Incentivized

November 19, 2019

Use Cases and Deployment Scope

We use Abacus to manage all expense tracking and reimbursement within our organization. It allows us an easy and efficient way to report our business expenses and receive a quick and direct compensation. It works well because it automates the capture of expenses, and allows the approval and payment process to all happen within one system.

Pros

It allows you to organize expenses into specific trips and categories.
It allows our business to track expenses across organizational departments and understand how we are spending money.
It is aligned with our expense policy, so we know when expenses are within or outside our policy guidelines.

Cons

I wish that it could capture the details from a receipt, so I didn't have to fill them in.

Likelihood to Recommend

It works well when I am on the road because I can quickly capture receipts and store them in the app. It takes the stress out of tracking my expenses and remembering to submit my reimbursements.

Verified User

Representative in Sales (201-500 employees)

Vetted Review

3 years of experience

Abacus Review

Rating: 10 out of 10

Incentivized

November 5, 2019

Use Cases and Deployment Scope

We use it for expenses and travel for all corporate employees and consultants. It is used to manage and approve all expenses and transfers by our managers, accounting department. The we approve on a weekly basis and transfer payments each week as well. It has revolutionized our expense process in a variety of ways.

Pros

No need to carry receipts.
Links with credit card.
Transfer of payment is easy.

Cons

Running totals within the app for incomplete expenses would be useful.
Delete receipts within the app.
I exclusively use the app, would love all of the same functionality as the web version.

Likelihood to Recommend

I see other business travelers struggling with receipts and expenses. I often recommend Abacus. Many people are willing to get it themselves, even if their organization isn’t willing to yet.

Verified User

Consultant in Information Technology (1001-5000 employees)

Vetted Review

3 years of experience

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