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It's good when everything is going smoothly.
May 15, 2022

It's good when everything is going smoothly.

Patrick Coelho | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Abacus

We use Abacus for our expense reimbursement for our employees and committee members. It's mainly used for travel expense reimbursements, but it's also used for reimbursing other expenses, too.
  • It's easy to use.
  • The integration with Intacct is good.
  • Support is lacking in my opinion.
  • Virtually all of our expense reimbursement runs through Abacus. It has reduced the time from incurring the expense to reimbursement significantly.
  • It's easy to properly record the transaction. Accuracy is improved.
  • The integration with Sage Intacct is efficient. Man hour time is saved
I chose Abacus because of its ease of use and flexible billing. The billing is based on the number of submissions rather than users in the system. Because we reimburse committee members, we have a lot of users in the system, but the activity can vary widely from month to month.

Do you think Emburse Abacus delivers good value for the price?

Yes

Are you happy with Emburse Abacus's feature set?

Yes

Did Emburse Abacus live up to sales and marketing promises?

No

Did implementation of Emburse Abacus go as expected?

Yes

Would you buy Emburse Abacus again?

No

Abacus is easy to use. When you incur an expense at a restaurant, for example, you can open the app, take a picture of the receipt, fill in a couple of fields, and submit. It's quick and easy. If you ever have an issue with how a transaction was recorded, a banking issue, or the integration, support can take days to respond. Chat support is rarely real-time.