Where is my Support?
January 04, 2022

Where is my Support?

Brian Simper | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Abacus

My company uses Abacus-Emburse to submit credit card purchases to be approved and expensed.

Pros

  • Simple to use
  • Training is easy
  • Most users can understand the software after submitting 4-5 expenses

Cons

  • Customer Support is difficult to get in contact with
  • Software is updated frequently with many un-resolved issues
  • Bugs in the Software after updates take months to get corrected
  • Users cannot use in the field because of problems with the mobile App
  • Has slowed the process of coding and submitting credit card purchase in the field.
  • Time wasted following up with Support to resolve issues.

Do you think Emburse Abacus delivers good value for the price?

No

Are you happy with Emburse Abacus's feature set?

No

Did Emburse Abacus live up to sales and marketing promises?

No

Did implementation of Emburse Abacus go as expected?

Yes

Would you buy Emburse Abacus again?

No

Is very easy to use. However, the lack of support makes me not be able to recommend this software. There are issues that make the App not function in the field and users must use the online version as the only solution. This has been an issue for 2 months now.

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