We love Abacus!!
January 28, 2020

We love Abacus!!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Abacus

Every department at my company uses Abacus to track various expenses for reimbursement. It is nice to have a way to submit these requests and keep a record of past submissions as opposed to having to hang on to receipts. It also allows you to set up an approval process so that the correct people are notified.
  • Easy to upload pictures of receipts and attachments.
  • Mobile app is awesome! It is so easy to use.
  • I think this just has to do with how we use it but when go in to select a "category" or "event," it looks a little cluttered and can be hard to find what you are looking for.
  • It will not allow you to attach 2 items unless you are doing a split. This is not really an issue but there are times where I would like to include a screenshot with additional information and I have to put everything into one picture.
  • It is so quick to process once your managers have approved the request. Abacus will provide you with an ETA but I have never had to wait until that date.
  • Because you are able to have more than one person approve an expense, it doesn't fall on one person and pile up.
I have never used anything like Abacus but I can't imagine a product that offers more value than this does. It allows you to categorize the expense, which will show where we are spending the most money as a company. It keeps a great record of past expenses and the status (if one was not approved, you will see where it says "denied", by whom, and there will usually be a reason provided so that you know how to correct it).
While I have never had to contact Abacus directly, I have had to reach out to those who are over this product at my company and I have never had any problems with it! The only times I have had to ask for assistance was to set up my account initially and change my email associated with it. Both times were quick and seamless.

Do you think Emburse Abacus delivers good value for the price?

Yes

Are you happy with Emburse Abacus's feature set?

Yes

Did Emburse Abacus live up to sales and marketing promises?

Yes

Did implementation of Emburse Abacus go as expected?

Yes

Would you buy Emburse Abacus again?

Yes

I have found Abacus to be super useful when we have employee incentives. It gives us the flexibility to go out and choose our own items and then submit for reimbursement. It is also nice when we travel - booking flights, hotels, vehicles - these can all be tracked under their own category.