Epicor Prophet 21 FAQ Detail
101 Reviews and Ratings
What is Epicor Prophet 21?
2 citations from LLM engines
According to TrustRadius reviews, Epicor Prophet 21 is a business management system used by distributors to handle core processes. Reviewers describe using the software for inventory management, quote-to-order processes, and simplifying order creation to speed up customer deliveries. It is a complex system that some users find difficult to navigate, particularly those who are not computer-savvy. The platform includes various modules, such as a service module and proof of delivery, and offers an analytics tool called EDA, which receives mixed feedback from users. Some reviewers integrate Epicor Prophet 21 with other tools like Phocas Business Intelligence, Paylocity, and Microsoft 365.
Prompt Questions
what is epicor prophet 21 and what types of businesses typically implement it
Core Functions for Distributors
4 mentions▼Reviewers state that Epicor Prophet 21 is used to manage key business operations for distribution. This includes improv…
Reviewers state that Epicor Prophet 21 is used to manage key business operations for distribution. This includes improving inventory management, handling the quote-to-order process, simplifying order creation, and getting materials to customers more quickly.
“Improved inventory management”
“Quote to order”
“with new tools - simplifying the order creation process”
“improved getting material to customers sooner”
Data Analytics Capabilities
4 mentions▼The product includes a data analytics tool, referred to as EDA, which receives polarized feedback. Some reviewers call…
The product includes a data analytics tool, referred to as EDA, which receives polarized feedback. Some reviewers call it an invaluable tool and a 'major game changer,' while others report that it was not as useful as other resources, with some choosing to use Power BI instead.
“The company has purchased the EDA product; however, it was not found to be as useful as other tools and resources used by the intended persons at the company.”
“EDA is probably the single greatest product we have ever implemented from Epicor. An invaluable tool for our org”
“We use Power BI to drive our distribution honestly”
“We use EDA and it has been a major game changer for our team members.”
System Complexity and Usability
2 mentions▼Reviewers describe Epicor Prophet 21 as a complex system. This complexity can make it difficult to diagnose performance…
Reviewers describe Epicor Prophet 21 as a complex system. This complexity can make it difficult to diagnose performance issues. Some users find it has too many tabs and clicks for those who are not computer-savvy, and that documentation for advanced tasks can be lacking.
“system performance - Epicor Prophet 21 is a complex system, and when it doesn't perform well its hard to tell if we are using it wrong, we need more hardware, or if there are application issues”
“Too complex out of the box - way too many tabs and clicking for those who want simplicity and aren't computer savvy”
“advanced systems documentation - we have access to great documentation for many tasks, but the more advanced tasks don't always have great documentation”
Third-Party Software Integrations
3 mentions▼Users mention integrating Epicor Prophet 21 with a variety of other business applications. Commonly cited integrations…
Users mention integrating Epicor Prophet 21 with a variety of other business applications. Commonly cited integrations include Phocas Business Intelligence, Paylocity, EPX (Electronic Payment Exchange), BarTender, and Microsoft 365.
“Phocas Business Intelligence, EPX (Electronic Payment Exchange), Epicor EDI”
“Phocas Business Intelligence, Paylocity, Excel-DB”
“Paylocity, BarTender, Microsoft 365 Business Premium”
Specific Modules and Features
3 mentions▼Reviews mention several specific modules and features. Some reviewers note that the Service and Proof of Delivery modul…
Reviews mention several specific modules and features. Some reviewers note that the Service and Proof of Delivery modules have issues that need to be addressed, while others anticipate that the new Web User Interface (WUI) will be helpful.
“Service module has some bugs.”
“the new WUI should be helpful”
“Several modules like Proof of Delivery need help”
Customer Service and Implementation
2 mentions▼Some reviewers report issues with customer service and the implementation process. One user felt locked into a contract…
Some reviewers report issues with customer service and the implementation process. One user felt locked into a contract without receiving assistance, while another was waiting to hear back from the company after signing a contract for implementation.
“We attempted to cancel the service this year, but learned we had not given enough notice, so we are locked into another year. Still, no one is interested in seeing how the service can be used, and I have not heard of any attempts by Epicor associates to contact us to offer assistance on how the company could use the service.”
“We just signed up 4/30/26. Haven't heard anything back now that the contract is signed, and we were told 8 weeks to implement.”
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