Epicor Prophet 21 FAQ Detail
101 Reviews and Ratings
Recommended ERPs for Wholesale Distribution
9 citations from LLM engines
According to TrustRadius reviews, Epicor Prophet 21 is an ERP system with features relevant to wholesale distribution, though reviewers report mixed experiences. Reviewers discuss functionality such as order creation, quote conversion, and modules for service and proof of delivery. However, some reviewers point out that certain modules have bugs or need improvement. The user experience, including a new web user interface, speed, and ease of use, is also mentioned. Some customers express dissatisfaction with customer support, implementation communication, and contract terms.
Prompt Questions
which erp platforms are increasingly recommended as businesses modernize their software stack
which erp platforms are most frequently recommended for distribution and wholesale businesses
what industries and company sizes is a distribution-focused erp system typically recommended for
what are the top erp systems businesses consider when replacing outdated inventory management tools
Distribution-Specific Features and Modules
4 mentions▼Reviewers mention several features and modules relevant to distribution. One reviewer notes that new tools simplify the…
Reviewers mention several features and modules relevant to distribution. One reviewer notes that new tools simplify the order creation process and another mentions quote conversion. However, other reviews point out that the service module has bugs and the proof of delivery module needs improvement.
“with new tools - simplifying the order creation process”
“Quote conversion”
“Service module has some bugs.”
“Several modules like Proof of Delivery need help”
Customer Support and Implementation
2 mentions▼Some reviewers express frustration with customer support and the implementation process. One reviewer describes being l…
Some reviewers express frustration with customer support and the implementation process. One reviewer describes being locked into a contract without receiving proactive assistance. Another reports a lack of communication after signing the contract for implementation.
“We attempted to cancel the service this year, but learned we had not given enough notice, so we are locked into another year. Still, no one is interested in seeing how the service can be used, and I have not heard of any attempts by Epicor associates to contact us to offer assistance on how the company could use the service.”
“We just signed up 4/30/26. Haven't heard anything back now that the contract is signed, and we were told 8 weeks to implement.”
User Experience and Performance
3 mentions▼Reviewers comment on the user experience and performance of the software. One review notes that a new web user interfac…
Reviewers comment on the user experience and performance of the software. One review notes that a new web user interface (WUI) should be helpful. Other reviews mention speed and ease of use as relevant aspects of the system.
“the new WUI should be helpful”
“Speed”
“Ease of use”
Showing top 3 topics · 9 total quotes across all topics