EPM Live Reviews and Ratings

Rating: 9 out of 10

Score

9 out of 10

Community insights

TrustRadius Insights for EPM Live are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Highly Customizable: Many users have found EPM Live to be highly customizable, allowing them to tailor the system to their specific project management needs. This flexibility has been praised by multiple reviewers.

Convenient Integration with Microsoft Products: Several reviewers have appreciated that EPM Live integrates well with Microsoft products, making it convenient for users who already use these tools. This seamless integration enhances workflow efficiency and streamlines processes.

Cloud-Based Access: The fact that EPM Live is a cloud-based system has been widely praised by users as it provides easy access to project information from anywhere. This accessibility promotes collaboration and enables real-time updates across distributed teams.

Reviews

7 Reviews

No longer using EPM

Rating: 1 out of 10

July 29, 2015

Use Cases and Deployment Scope

EPM Live was chosen as a project management solution for our client services department. We needed a better way to track interactions and progress with clients and to promote best practices with those clients in our growing company. We went through several vendors and finally chose EPM as our solution after a trial period.

Pros

Highly customizable

Cons

Salesforce Integration
Customer Service
Project Management

Likelihood to Recommend

I think EPM Live might be the right solution for a much smaller company, who does mainly business to business material sales. As a software company with a ramped subscription model and heavy use of Salesforce, it was not well suited to our business.

Hilary Mohs

Client Services Specialist in Customer Service at Emmi Solutions (51-200 employees)

Vetted Review

View profile

A Product You Will Be Glad You Purchased

Rating: 9 out of 10

August 14, 2014

Use Cases and Deployment Scope

This product is being used by our organization across the board. The results have been solid. Before EPM LIve, my organization was ineffective at managing our resources effectively. From an annual planning and selection process that frequently failed to recognize resource and skills limitations, to our unrealistic project plans that ignored resource constraints, we effectively failed at resource management. I will admit that. Thanks to EPM LIve, we can now ensure that resource impacts are considered during project selection and can recognize resource management problems early on and take the proper steps to address those problems. We are proactive now instead of reactive!

Pros

Its ease of use is its great strength.

Cons

This is a solid product. I do not have any suggested changes based on our experience. Cannot understand why there are any negative reviews here. The reviewer(s) must not have given the product a fair chance.

Likelihood to Recommend

We have found it well suited to the range of tasks on which we have used this product.

Verified User

Executive in Corporate (11-50 employees)

Vetted Review

1 year of experience

EPM Live has been a huge help for our business.

Rating: 10 out of 10

August 11, 2014

Use Cases and Deployment Scope

EPM Live has helped our business in a bunch of ways. We are moving at a much faster pace across departments and saw an immediate improvement in overall communication on all the various projects we are currently working on. Love the Cost and Resource Management features. Our whole team has embraced the social collaboration as well and the best part may be getting Sales, Support and Development to play so nice together and share ideas so quickly and effectively. They have tons of great integrations to offer already and I'm looking forward to them adding more. Highly recommend EPM Live!!!

Pros

Fantastic project management features
Cost and Resource management features more than paid for the software
Social Collaboration tools improve communication between departments

Cons

Would love to see more integrations!

Likelihood to Recommend

EPM Live is well suited for a business that feels they are slightly disconnected between departments. If you think you're sales and support staff need to be better connected with your development and programming (like us), then you can benefit immediately. There are a host of other features to help any business that has a lot of "irons in the fire". They make it a lot easier to pinpoint what areas need more attention and what areas probably should be spending so much money.

Verified User

Executive in Sales (11-50 employees)

Vetted Review

1 year of experience

Look elsewhere, not worth the time or money

Rating: 1 out of 10

Incentivized

June 24, 2014

Use Cases and Deployment Scope

We brought this product in-house with the plan to use it across the company but it is only used by our Information Technology group at this time. We use it to keep track off almost all projects company-wide. The hope was to use it for capacity planning, cost planning and eventually the tool our Steering Committee would use for their meetings.

Pros

If you just want basic information on your projects, a place to keep the information, this system will work for you.
It is good for mini projects like Service Request

Cons

You have too many steps to make what should be simple changes like closing a project or service request.
Additional cost required for necessary reports, changes made to the system like adding a new Status or emailing a status report
Can take weeks or months to resolve a ticket when it's turned in, lots of back and forth with their help desk. Told numerous times it the problem is our internet browser, our settings only to discover it was a problem on their end.
Not as user friendly as they lead you to believe. We are still unable to provide a useful dashboard for our leadership, we pull information and have to manually make changes to get the information we need.

Likelihood to Recommend

If you need a tool for small projects only and you do not require a lot of interaction between them this tool may work for you.

Verified User

Project Manager in Information Technology (201-500 employees)

Vetted Review

2 years of experience

EPM Live - Close but No Cigar

Rating: 3 out of 10

Incentivized

June 20, 2014

Use Cases and Deployment Scope

EPM Live is our primary project management information system. We utilize it as a document repository, collaboration tool, and a resource capacity tool.

Pros

Interface looks good
Cloud based system
Intuitive

Cons

Speed when navigating EPM Live is poor
Customer service response times
Updates take 4-24 hours to process

Likelihood to Recommend

It's good for small project management offices.

Verified User

Program Manager in Information Technology (1001-5000 employees)

Vetted Review

3 years of experience

Good product but needs improvement

Rating: 5 out of 10

Incentivized

June 19, 2014

Use Cases and Deployment Scope

EPM Live is used as a project management solution for the employees of the consulting firm. The firm requires that any new projects that are started should be recorded through EPM Live. This will give the users easy access to the project information when needed.

Pros

EPM Live has several modules that users can use for their project management solutions.
EPM Live can be customized by the company that is using it.
It integrates well with Microsoft products.

Cons

EPM Live is not easy to customize, there should be an easy way to get to the setting for customization.
EPM Live should add a way to create tables in forms that need to be used.

Likelihood to Recommend

The key question is whether or not EPM Live can provide the type of project management solution that a company needs.

Verified User

Technician in Information Technology (51-200 employees)

Vetted Review

1 year of experience

Good quality product with a great future

Rating: 6 out of 10

Incentivized

June 18, 2014

Use Cases and Deployment Scope

It is being used by IT to understand the upcoming workload for each department, and to be able to get a holistic view of the upcoming projects. The reporting piece is also heavily used for reports sent out to executives, and to the company in general. The timesheet functionality is also used, although it is just for the IT resources, and not the whole company

Pros

Flexible tool that can be configured to users needs
Great flow between different parts of the tool, such as timesheet, resources, and projects
The new UI is really easy to use

Cons

Performance is not always consistent. There are periods of time where everything goes wrong with the tool, and there are times when everything just goes perfect. It seems like a cycle that lasts couple months.
Support is not that great in terms of solutions provided. Most of the time the support responses are not helpful at all.
The vendor is not proactive in planning the releases specific to customer. We had many issues because of inadequate release planning.

Likelihood to Recommend

The tool is great if you are using all aspects of it. If you are going to use only one part of the tool, Project List for example, the full benefits are not realized. Make sure to not customize the solution too much, and try to align your processes with what the tool can offer as much as you can. The tool become unstable really quick with additional customization.

Verified User

Analyst in Information Technology (501-1000 employees)

Vetted Review

2 years of experience

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