Good quality product with a great future
June 18, 2014

Good quality product with a great future

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Dedicated

Modules Used

  • Portfolio management
  • Resource management
  • Reporting

Overall Satisfaction with EPM Live

It is being used by IT to understand the upcoming workload for each department, and to be able to get a holistic view of the upcoming projects. The reporting piece is also heavily used for reports sent out to executives, and to the company in general. The timesheet functionality is also used, although it is just for the IT resources, and not the whole company

Pros

  • Flexible tool that can be configured to users needs
  • Great flow between different parts of the tool, such as timesheet, resources, and projects
  • The new UI is really easy to use

Cons

  • Performance is not always consistent. There are periods of time where everything goes wrong with the tool, and there are times when everything just goes perfect. It seems like a cycle that lasts couple months.
  • Support is not that great in terms of solutions provided. Most of the time the support responses are not helpful at all.
  • The vendor is not proactive in planning the releases specific to customer. We had many issues because of inadequate release planning.
  • Better understanding of IT workload
  • Ability to determine who to hire when
  • Ability to slot the projects with more realistic expectations, and more solid data
EPM was easier to use, with better and simpler UI. The product was also a great combination of price and functionality compared to other tools
Overall, the tool gives us exactly what we want. Although there are times where we get frustrated with the vendors clear immature nature, they are working really hard, and improving fast. The current roadmap they have for their product is impressive, and is greatly promising.
The tool is great if you are using all aspects of it. If you are going to use only one part of the tool, Project List for example, the full benefits are not realized. Make sure to not customize the solution too much, and try to align your processes with what the tool can offer as much as you can. The tool become unstable really quick with additional customization.

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