A Product You Will Be Glad You Purchased
August 14, 2014
A Product You Will Be Glad You Purchased
Score 9 out of 10
Vetted Review
Verified User
Software Version
Express
Overall Satisfaction with EPM Live
This product is being used by our organization across the board. The results have been solid. Before EPM LIve, my organization was ineffective at managing our resources effectively. From an annual planning and selection process that frequently failed to recognize resource and skills limitations, to our unrealistic project plans that ignored resource constraints, we effectively failed at resource management. I will admit that. Thanks to EPM LIve, we can now ensure that resource impacts are considered during project selection and can recognize resource management problems early on and take the proper steps to address those problems. We are proactive now instead of reactive!
Pros
- Its ease of use is its great strength.
Cons
- This is a solid product. I do not have any suggested changes based on our experience. Cannot understand why there are any negative reviews here. The reviewer(s) must not have given the product a fair chance.
- We have already seem ROI on our investment.
Although we looked at competing products, this is the only product we have implemented.
Evaluating EPM Live and Competitors
- Product Features
- Product Usability
I do not know if I would make any changes to the process. I researched several competing products before making our product selection. My initial evaluation period for this product went smoothly. With time being valuable--I did not second guess my initial choice. So far we are pleased with the choice.
EPM Live Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - Fortunately, we have not had any big glitches to date.
I recall a late evening call for help--my question, which had me spinning my wheels--was answered quickly and effectively.
Comments
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