Name: Files.com
Author: Files.com

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Municipal

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### Secure File Transfer Protocols
Users consistently laud Files.com for its secure file transfer protocols, emphasizing the platform's reliability and user-friendly interface for FTP and SFTP connections. The general sentiment is that Files.com effectively streamlines the process of securely transferring files, making it a preferred choice for businesses seeking a hassle-free solution for file sharing. Customers appreciate the platform's ability to facilitate secure file transfers with ease, enhancing their overall workflow efficiency.

### File Sharing and Management
Users generally praise Files.com for its efficient and secure file sharing and management capabilities. The platform's ease of use, fast file transfers, and ability to securely share large files have been highlighted as key strengths. However, some users have encountered occasional errors leading to partial downloads, impacting their overall experience. Despite this, Files.com is commended for its automation features, which streamline file sharing processes and enhance collaboration among users.

### Data Transfer Methods
Users consistently highlight Files.com's data transfer methods as a standout feature, praising its ability to securely and efficiently transfer large files. The platform's data transfer capabilities have been instrumental in streamlining workflows and facilitating collaboration across diverse applications. Users appreciate the scalability and reliability of Files.com's data transfer methods, noting that it has significantly improved their file transfer processes.

### User and Access Management
Users consistently highlight Files.com's user management and access control capabilities as key strengths of the platform. They appreciate the ease of adding and managing user accounts, delegating permissions, and the responsiveness of tech support. While some users find the permissions setup a bit complex, overall, Files.com is commended for its secure and efficient user and access management features. The platform's ability to provide secure file sharing with external parties and the flexibility it offers in setting up digital data rooms for various stakeholders further solidify its reputation in user and access management.

### Security and Compliance
Users generally appreciate Files.com's robust security and compliance features for secure file transfers and encryption. The platform's adherence to HIPAA and SOC2 requirements, along with its encryption protocols, instills confidence in users when sharing sensitive data. Reviewers highlight the ease of use in setting up secure file transfers and the platform's reliability in maintaining data integrity. Additionally, the ability to customize access controls and manage user permissions adds to the overall security framework provided by Files.com.

### Security Protocols and Encryption
Users consistently praise Files.com for its advanced security protocols and encryption capabilities, particularly highlighting the ease of implementing SSH and the user-friendly nature of the platform. The ability to support multiple protocols, with a strong emphasis on SFTP, has garnered positive feedback from users who value secure file sharing within their organizations. This emphasis on security protocols and encryption is seen as a significant strength of Files.com, contributing to a sense of trust and reliability among its user base.

### Cloud Storage Solutions
Users consistently praise Files.com's cloud storage solutions capabilities, highlighting its ease of use, secure integration with multiple cloud and on-prem applications, and the ability to securely transfer flat-file data. The platform's SFTP capabilities, automation features, and the option to store files directly on Files.com have been particularly beneficial for users. Additionally, the platform's scalability, native integrations with popular tools like Slack and SSO, and the ability to handle authentication and archiving to S3 have been commended for enhancing workflows and data visibility. Files.com's cloud storage solutions have proven to be a reliable and secure option for users looking to streamline their file management processes and ensure data security in the cloud environment.

### Integration and API Capabilities
Users generally praise Files.com for its robust integration and API capabilities. The platform's REST API is highlighted for its automation capabilities and comprehensive documentation, making it a valuable tool for streamlining processes. Despite some outdated API documentation, users appreciate the flexibility and security features, such as encryption and compliance certifications, which instill confidence in data handling. The ease of use of the web interface and the power of the API for automated tasks are consistently mentioned as strengths, along with the ability to integrate with various cloud storage platforms. While some users have encountered challenges with pricing models and billing issues, the overall sentiment leans towards positive experiences with Files.com's integration and API capabilities.

### External Integrations and Applications
Users have consistently highlighted Files.com's external integrations and applications as a key feature that enhances their workflow efficiency. The platform's ability to seamlessly connect with various services and applications has been commended for streamlining processes and reducing the need for multiple APIs. While some users have expressed a desire for additional functionalities such as versioning and collaboration tools, overall, Files.com's integration capabilities have been well-received for their reliability and ease of use.

### Performance and Reliability
Users generally agree that Files.com excels in performance and reliability, providing fast and secure file transfers for various business needs. The platform's ability to ensure consistent upload and download speeds, coupled with its reliability in handling large files, has garnered positive feedback from users across different industries. While some users have reported occasional slowdowns in upload speeds, the overall sentiment leans towards Files.com being a dependable solution for efficient and secure data exchange. The platform's robust performance, particularly in maintaining data integrity during transfers, has been highlighted as a key strength by many reviewers.

### Setup and User Interface
Users consistently praise Files.com for its intuitive setup process and user-friendly interface capabilities. The majority of reviewers highlight the ease of navigation and the simplicity of managing settings and permissions. While some users mention minor challenges with certain aspects of the UI, such as cluttered management tools or occasional inconsistencies, overall, Files.com's setup and user interface receive positive feedback for their accessibility and functionality.

### Advanced Features and Customization
Users generally appreciate Files.com's advanced features and customization options, highlighting its flexibility and ease of use. The ability to integrate with multiple cloud storage platforms and the convenience of SFTP capabilities have been particularly praised. However, some users have expressed a desire for more refined automation experiences and a more granular set of actions for dealing with individual files. Despite some minor concerns, the consensus leans towards positive feedback regarding the advanced features and customization capabilities of Files.com.

### Pricing and Cost Efficiency
Users have expressed mixed feelings about Files.com's pricing and cost efficiency. While some find the pricing to be on the higher side and have concerns about unexpected price increases, others appreciate the platform's features and justify the cost. There are suggestions for more flexible pricing models that take into account specific user needs, such as storage space and API limits. Additionally, some users have raised issues with the transparency of pricing and the shift towards annual contracts. Despite these concerns, Files.com continues to be valued for its functionality and reliability, albeit with room for improvement in its pricing strategies.

### Customer and Technical Support
Users consistently praise Files.com for its exceptional customer and technical support capabilities. The support team's diligence and prompt assistance in troubleshooting issues have garnered positive feedback from users. While some reviewers have expressed concerns about the time taken to resolve certain technical issues, the overall sentiment leans towards satisfaction with the support provided. Files.com's support team is commended for its ability to address queries efficiently and effectively, contributing to a positive user experience.

Users have made several recommendations for Files.com based on their experiences. Here are the three most common recommendations:

1. Users suggest that Files.com offers good value for its price, providing a satisfactory balance between cost and features.

2. Users have recommended using Files.com as the primary storage solution for better performance and functionality. They have found it to be reliable and efficient in handling their storage needs.

3. Users also recommend Files.com for FTP and client support, finding the assistance provided by the platform helpful in resolving any issues that may arise.

Overall, users describe Files.com as an easy-to-use and manage SFTP solution suitable for small to medium businesses. It is praised for simplifying file sharing with external parties, making collaboration more convenient.

Files.com offers a comprehensive solution for businesses struggling with issues related to file storage and transfer. With this platform, users can seamlessly exchange large files with external parties such as vendors and clients. The software also simplifies the login process by providing a federated Single Sign-On (SSO), making it easier for teams to control how external users have access to their data. 

Users of Files.com have praised the software for solving their biggest problem of file sharing across the enterprise. With the platform's secure cloud-based solution, companies no longer need to worry about managing their own infrastructure in-house. The software handles everything from structured access control settings to password expiration times, white list of pre-authorized IP addresses, and other pre-defined security criteria. Additionally, Files.com provides worldwide access to files and documents with reliable encryption and file expiration policies that ensure business compliance. Overall, Files.com offers businesses a cost-effective and easy-to-use solution for file sharing with customers while reducing support calls related to storage issues across production and vendors.

Collaborative Work: Users found Files.com to be an excellent tool for collaborative work as it allowed them to organize files and manage access for each user. Some reviewers appreciated the subfolder feature that made it easy to work together on projects.

User-Friendly Interface: Reviewers appreciated the user-friendly interface of Files.com, which made it easy to access files and use the platform without any complications. They also found it helpful for beginners.

Security: Many users praised Files.com's emphasis on safety and security during login and file transfers, providing peace of mind while sharing sensitive data. They were pleased with the flexible security model that was perfect for their use case, including encryption in transit at rest SOC2 HIPAA GDPR etc.

Pricing: Several users have mentioned that the pricing of Files.com is high and has increased substantially over the past couple of years, making it difficult for small businesses to absorb. Some users felt that the software provided a poor value for price, particularly those in countries where USD is expensive. Others expressed the need for more flexibility in the pricing model.

UI/UX: Some users found the file management UI hard to navigate, and some of the management tools are cluttered, making it difficult to find settings like user creation and assigning levels of access. Users also noted that there were UI inconsistencies when new features were added, and there was no communication regarding the changes and their impact on current settings. Additionally, some users found that sharing links to directories with customers was not as easy as it could be.

Documentation: There have been complaints about outdated documentation of the API, which made integrating other tools challenging for some users. Some users wished there was more documentation on how to set up specific services such as SFTP. Users also found that while customer support was helpful when they contacted them directly but generally lacked sufficient self-service resources such as tutorials or FAQs documents.

Files.com is a cloud platform from the company of the same name in Scottsdale, that aims to empower collaboration, automation, integration, and compliance. Their cloud-based server in 7 worldwide regions plus Desktop, Mobile, and On-Premise apps work together for high-performance File Transfer.

Control-M from BMC is a platform for integrating, automating, and orchestrating application and data workflows in production across complex hybrid technology ecosystems. It provides deep operational capabilities, delivering speed, scale, security, and governance.

On-Premise

SaaS

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Lite

Business

Teams

OpenText Hightail

Files.com

Managed File Transfer (MFT) Software simply manages the secure transfer of data or files from one computer user to another, with the benefit that the MFT solution should offer more security than standard file transfer protocol (FTP), and possibly include monitoring, alerting, reporting and auditing, and other security features to prevent data loss.

Managed File Transfer (MFT)

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Files.com

Overview

What is Files.com?