Files.com

Collaborative Work: Users found Files.com to be an excellent tool for collaborative work as it allowed them to organize files and manage access for each user. Some reviewers appreciated the subfolder feature that made it easy to work together on projects.

User-Friendly Interface: Reviewers appreciated the user-friendly interface of Files.com, which made it easy to access files and use the platform without any complications. They also found it helpful for beginners.

Security: Many users praised Files.com's emphasis on safety and security during login and file transfers, providing peace of mind while sharing sensitive data. They were pleased with the flexible security model that was perfect for their use case, including encryption in transit at rest SOC2 HIPAA GDPR etc.

Pricing: Several users have mentioned that the pricing of Files.com is high and has increased substantially over the past couple of years, making it difficult for small businesses to absorb. Some users felt that the software provided a poor value for price, particularly those in countries where USD is expensive. Others expressed the need for more flexibility in the pricing model.

UI/UX: Some users found the file management UI hard to navigate, and some of the management tools are cluttered, making it difficult to find settings like user creation and assigning levels of access. Users also noted that there were UI inconsistencies when new features were added, and there was no communication regarding the changes and their impact on current settings. Additionally, some users found that sharing links to directories with customers was not as easy as it could be.

Documentation: There have been complaints about outdated documentation of the API, which made integrating other tools challenging for some users. Some users wished there was more documentation on how to set up specific services such as SFTP. Users also found that while customer support was helpful when they contacted them directly but generally lacked sufficient self-service resources such as tutorials or FAQs documents.

Users have made several recommendations for Files.com based on their experiences. Here are the three most common recommendations:

1. Users suggest that Files.com offers good value for its price, providing a satisfactory balance between cost and features.

2. Users have recommended using Files.com as the primary storage solution for better performance and functionality. They have found it to be reliable and efficient in handling their storage needs.

3. Users also recommend Files.com for FTP and client support, finding the assistance provided by the platform helpful in resolving any issues that may arise.

Overall, users describe Files.com as an easy-to-use and manage SFTP solution suitable for small to medium businesses. It is praised for simplifying file sharing with external parties, making collaboration more convenient.