First Advantage, now with Sterling Check

Score6.6 out of 10

27 Reviews and Ratings

What is First Advantage, now with Sterling Check?

First Advantage background and identity solutions, now with Sterling Check, help build a foundation of trust and safety for employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData technology enables First Advantage to further automate across the end-to-end employment criminal background check process – from matching candidate data to determining reportability and applying any order rules.

Categories & Use Cases

Background Check

Emily Fogel View profile

Technical Recruiter in Human Resources at Stratolaunch (201-500 employees)

Use Cases and Deployment Scope

We use SterlingOne (TalentWise) for all of our candidate background screenings prior to hire.

Pros

Quick criminal checks
Quick start of checks

Cons

In my opinion, Horrible new platform "Sterling check"
No designated account representative
In my experience, Poor troubleshooting support
Customer service often doesn't answer questions
Many back and forth needed to resolve issues
Recently changed platform and not offering the same services

Most Important Features

Quick turnaround
Adequate customer support
Thorough screening

Return on Investment

Negatively impacts the recruiters workload taking unnecessary time to troubleshoot

Jennifer Fry View profile

Sr. Talent Acquisition Specialist in Human Resources at Crocs (5001-10,000 employees)

Use Cases and Deployment Scope

We use Sterling to complete all our background checks. We also purchase oral swab drug tests for use in our distribution center. Sterling is a strong partner - very responsive and very helpful when we have issues, which isn't often.

Pros

Communication
Most of our background checks are back w/in 18 hours
Customer Support is very strong

Cons

A better integration with the ATS

Most Important Features

Ease of use
Quick return of most results
Excellent customer service

Return on Investment

Quick results allow us to hire people in short time frames and get them onboarded quickly.
The product, and the customer service team, doesn't require much management from a vendor relations perspective.

Other Software Used

Greenhouse, SAP SuccessFactors

David Winston View profile

Pet sitter in Customer Service at Rover (1-10 employees)

Use Cases and Deployment Scope

Rover uses SterlingOne for background checks of pet sitters.

Pros

none

Cons

Customer service
Accountability to clients
Meeting deadlines
Attention to detail

Most Important Features

Background checks

Return on Investment

They have impeded my ability to finish my background screening for a month because of poor organization and management.

Lavanya Reddy View profile

Advisor in Human Resources at TransUnion (1001-5000 employees)

Pros

Background checks
It provides us the safer hiring decisions with comprehensive background and identity checks.

Cons

Delay in response
Time taken to perform the background checks.

Return on Investment

Performs the background checks of employees.
Negative impact is the delay in the processing times.

Other Software Used

Oracle HCM Cloud, Oracle PeopleSoft HCM, ADP Enterprise eTIME

Verified User

Professional in Information Technology (10,001+ employees)

Use Cases and Deployment Scope

We used First Advantage for our client's requirements of having background verification done for the candidates joining their projects. SOme of the clients handle very critical PPI data and also the business sensitive data and have policies of strict screening of people who will get access to it as a part of their work. Hence it becomes essential to have thorough background check done for candidates joining these kind of projects. First Advantage proved to be a reliable partner in this area for us.

Pros

Crisp and clean documentation around candidate profiles
Lean and efficient business processes which are predictable and outcome centric
Prompt customer support

Cons

Processing candidate profiles quickly which may have worked in Tier 3 or Tier 4 cities
During pandemic, we had delays in candidate profile processing but I think that is understandable given the situation we were in
Their software may need improvements, though we seldom used it, we relied on them to provide us with necessary reports rather than using software ourselves

Most Important Features

Coverage of areas for background verifications
Customized profile screening for our specific needs
Great customer support

Return on Investment

We could onboard people quickly on projects which were dependent on background screening
Our customers specific needs were addressed in much more efficient way resulting in great client value add in their onboarding processes

Other Software Used

HireRight, SkillSurvey Reference, SterlingOne (TalentWise)

First Advantage, now with Sterling Check

What is First Advantage, now with Sterling Check?

Categories & Use Cases