Five9Pricing

Calls drop off Lag High price … disadvantage for me is the price, which is a little high. … High price Doesn't need a lot of

reliability Ability to support a mobile and geographically distanced workforce Cost was a big factor and quite frankly it was overpriced Reporting which was … expected. Negative Bang for the Buck just was not where it needed to be. High cost solution. Negative. … reporting capabilities and the same omnichannel solution…

Functionality and Performance Improves business productivity Cost

High overall cost. Offers flexible usage. Local infrastructure.

rate so that you are operating within the FCC guidelines, which can get expensive if you violate them. The system can control the amount of time in between

Used solutions from Cisco, VICI, SkySwitch in the past. Comparing cost, resources, and deployment time, Five9 wins for sure.

UX must be more friendly Confusing pricing on the website Calls drop without warning

Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound. Cost savings: Five9's … Five9's voice over IP is less expensive than the land lines we were using. Cost savings: Five9 requires significantly less management than our previous solutions ……

nice if that process was quicker, and if international plans were more affordable. … using Five9, there have been 5-10 outages for minutes to hours at a time that cost us a lot of money and caused frustration. Although this happens ver…

judgement calls for your call center. Pricing: Reasonable pricing that allows you to get a good service for a price that won't break the bank. The ability … call center that wants a good phone platform, but is unable to afford the most expensive ones. We fit in that description, and it suits us well for now … differences and though it looked like a great piece of soft…

I looked at 10 solutions and for the price along with the functionality, ease of use, ease of integration and new features such as agent desktop. I believe … transition from IB to OB. Reporting has helped increase agent productivity and afforded us transparency when attempting to improve agent's ability to handle more … Inbound, OutBound and Blended environments would benefit fro…

Five9 is expensive per seat, but you can have several station IDs (think of them as user-dedicated numbers) and that makes it cost effective for staffing … downtime, which improved our service experience, so it has been worth the cost. Five9 doesn't require specific hardware (like a traditional desk phone system) … and doesn't route through a personal phone, usi…

Five9 stacked up as the most cost-effective way to improve on our current voice offering without bringing on a best-in-class product. … of experience and are willing to roll up your sleeves, this can be a more cost-effective option. … That's interesting, but n…