Basic Dialer for Call Volume.
October 09, 2025

Basic Dialer for Call Volume.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Outbound

Modules Used

  • Five9 Dialers

Overall Satisfaction with Five9

Great call center solution to keep dials moving along with a simple approach. There isn't much lag time in between calls kicking in to the next roll out and it is easy to disposition. I really like the features of 'chirp' in as it helps with training and helping reps close deals.

Pros

  • Easy to use.
  • Great for training/monitoring.
  • Great for high-volume call centers.

Cons

  • Limited analytics.
  • Outages and Support Issues.
  • Lack of Advanced AI capabilities.
  • Allows high volume days for beginner level reps that dont cost as much to employ.
  • Simple KPI thoughts with this CRM: More calls= more sales.
  • Enables me to jump in and assist people in closing sales.
I wish it was a 10. For the sake of a call center, it allows me to keep it simple for newer sales reps and just focus on basic KPI's. This is not an advanced CRM used for digital approaches. It is strictly a churn and burn call center CRM for me. It is a dialer.
Just tried to keep it simple. For this call center, I only need people to focus on making as many calls as possible. It is very streamlined and makes things basic for the reps without needing extensive training.

Do you think Five9 delivers good value for the price?

Yes

Are you happy with Five9's feature set?

Yes

Did Five9 live up to sales and marketing promises?

No

Did implementation of Five9 go as expected?

I wasn't involved with the implementation phase

Would you buy Five9 again?

Yes

If you are in a churn-and-burn environment where maximizing call volume is crucial, this solution is perfect for you. Although it may not offer the best pricing or support, it is really easy for new users to navigate and keep calls rolling. Ideal for entry-level sales reps, focusing on the sheer volume of calls made daily.

Five9 Feature Ratings

7.0
Agent dashboard
5
Validate callers
6
Outbound response
7
Call forwarding
7
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
5
REST APIs
8
Call scripts
5
Call tracking
9
Multichannel integration
3
CRM software integration
6
6.5
Inbound call routing
7
Omnichannel inbound routing
5
Recording
8
Quality management
7
Call analytics
7
Historical reporting
6
Live reporting
7
Customer interaction analytics
5
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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