TrustRadius Insights for FloristWare are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
FloristWare is a software that has proven to be invaluable for small flower shops, enabling them to stay organized and efficiently manage their orders. By using FloristWare, businesses are able to ensure that no orders are missed, as the software allows different employees to easily see the status of each order. Customers have benefited from the increased efficiency in customer service that this software provides. Users have expressed their love for the product, praising its ease of use. In addition to order management, FloristWare also simplifies price updates, ensuring that salespeople are always up to date.
This software excels in managing and tracking workflow and deliveries, providing invaluable productivity reports. It saves a significant amount of time by making it easier to take orders from repeat customers and provides easy access to all orders for reference. The positive impact on sales, even during holidays, has been evident, as FloristWare helps businesses work on customer retention and increase sales to existing customers. It is highly recommended for shops transitioning from paper or other systems. Users have reported seamless switches to FloristWare without any issues.
FloristWare also offers excellent tracking abilities for special events, stores a large amount of information, and allows for effective marketing tracking. Customer service is exceptional, with fast and responsive support through emails and remote assistance. One advantage of FloristWare is that it is an independent software that does not require the purchase of additional equipment or work with specific credit card companies. It's known for being customer-oriented and offering a suite of amazing features including shortcuts for frequently used addresses and email receipts. The business reporting capabilities are top-notch, allowing detailed analysis of sales by product, category, and customer. This comprehensive solution has helped businesses increase sales through targeted marketing campaigns.
In terms of usability, FloristWare is easy to navigate and intuitive, with the ability to export data for further analysis if needed. The support team receives high praise for their quick responses and assistance. FloristWare provides access to performance data, sales reports, and accounting reports, making it a valuable tool for florist businesses.
We use it to input each sale transaction. Track our customers' history - we can go back and see what was ordered for them. Email receipts to clients, bill accounts. Send notice reminders to clients that ask for that service. Loyalty program addresses the issues with being unorganized.
Pros
Tracking daily sales
Keeping accounts that bill up to date
Emailing customers invoices
Cons
Back buttons on certain screens without having to start over
We use FloristWare as the main POS for our retail florist location. Among other things FloristWare helps us with order taking, scheduling of the deliveries, invoicing corporate accounts, quoting weddings and events, creating accounting reports, running marketing campaigns, and a few others.
Pros
Independent florist software that does not require purchase of additional equipment.
You can choose any credit card company you want.
It is a florist PO system geared toward developing a better relationship with your customers.
All customer data belongs to you.
Cons
I would like to see the ability to save work and continue later (as in pause order entering).
I would like to see in the future a more advanced routing module.
Likelihood to Recommend
FloristWare is a software for independent florists regardless of size.
We use FloristWare to handle everything from point of purchase sales to accounting reports for our accountant. FloristWare makes all aspects of the florist business easier from inventory control to delivery coding, leaving us much more time for the creative side of our business. With FloristWare I am confident that my sales figures are accurate for sales tax reporting, and I sleep well at night knowing that FloristWare has backed up everything we have done during the day to their secure servers.
Pros
One of the greatest strengths of FloristWare is how seamlessly it integrates with our online website providing headache free retrieval of orders and automatic accounting of those sales.
A fantastic feature of FloristWare is the added sales information available while entering an order. Not only does it provide average sales information it also can provide you with notes on their favorite colors, flowers, and even the name they prefer you call them making the whole order taking process quick and personalized.
FloristWare has great marketing capabilities that small businesses like ours need. And an automatic points system to reward your customers and keep them returning.
Cons
The only thing that I would prefer FloristWare had that it doesn't currently is a one page order entry, but with the endless features it does provide it is just a tiny nuisance.
Likelihood to Recommend
FloristWare is well suited for every aspect of the florist business and is adaptable to any size florist company.
First, our organization is a small, local retail florist. I am the sole employee - chief executive, designer, buyer, marketing manager, social media manager, bookkeeper, delivery driver and janitor. It is vital that systems I employ provide multiple functions, be easy to use, effective and responsive, as I have no spare time.
Floristware is more than just a POS - it's also a customer service database, a marketing engine and an inventory management system. It doesn't just report our sales; it increases our sales. It does everything I need, and produces every report I want ... and even allows me to export data into a spreadsheet so I can produce reports and graphs on any aspect of my business.
Pros
The reporting tool is powerful - provided the product categories and sales accounts have been well thought through. The fixed reports have been intuitively created; but the export feature makes them even more powerful, so as to be tailor made for the individual business.
The marketing tools campaign builders, fundraisers, advertising analyzers, etc. are effective and have brought us business we would otherwise not have seen, and saved us money we would otherwise have thrown at the wrong advertisers. Customer data can be pulled and sorted in a multitude of ways, depending on the purpose. We use the marketing tools routinely.
The financial tools make my life easier. Need to file and pay sales tax? A Sales Report Summary for any date range instantly gives gross sales, taxable sales, sales tax due. Need a current inventory report? A push-button report is generated, by product category. Need to know how this month's sales compare to the same month last year? Not a problem.
Cons
This is difficult to answer - because any time I see an area for improvement, I notify Floristware with my suggestion. More often than not, that improvement is included in the next version of the software. They are very responsive to customer input.
Likelihood to Recommend
I am not aware of any types of floral businesses, or situations, where Floristware wouldn't be an appropriate choice.
