All the Features for the Right Price
March 03, 2016

All the Features for the Right Price

Joan Coleman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with FloristWare

We use FloristWare to handle everything from point of purchase sales to accounting reports for our accountant. FloristWare makes all aspects of the florist business easier from inventory control to delivery coding, leaving us much more time for the creative side of our business. With FloristWare I am confident that my sales figures are accurate for sales tax reporting, and I sleep well at night knowing that FloristWare has backed up everything we have done during the day to their secure servers.
  • One of the greatest strengths of FloristWare is how seamlessly it integrates with our online website providing headache free retrieval of orders and automatic accounting of those sales.
  • A fantastic feature of FloristWare is the added sales information available while entering an order. Not only does it provide average sales information it also can provide you with notes on their favorite colors, flowers, and even the name they prefer you call them making the whole order taking process quick and personalized.
  • FloristWare has great marketing capabilities that small businesses like ours need. And an automatic points system to reward your customers and keep them returning.
  • The only thing that I would prefer FloristWare had that it doesn't currently is a one page order entry, but with the endless features it does provide it is just a tiny nuisance.
  • Month after month FloristWare helps us save money!
I evaluated at least 5 other options that are popular as a florist POS, I selected FloristWare because all the rest made you invest in their equipment, buy the software and pay additional support fees in the event you have endless issues. FloristWare is one low fee, per month or year. You use your own preferred computer and there are no additional charges in the event that you run into any kind of glitches along the way.
FloristWare is well suited for every aspect of the florist business and is adaptable to any size florist company.

FloristWare Support

Support is outstanding, Mark wouldn't allow anything less!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - I do not pay anything additional for support and all support has been fast and PREMIUM. This service is included in the low monthly price I pay for the privilege to use the software.
Yes - All bugs (and there have very few over the years) have been answered and fixed within 48 hrs and most times much less time.

Using FloristWare

I give FloristWare a rating of 10 for usability because I have never had an ounce if difficulty with any of its functions or features.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Feel confident using
Familiar
Slow to learn
Cumbersome
  • Points system
  • Billing
  • Marketing features
  • There is nothing cumbersome or difficult about using FloristWare.