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Fullbay Reviews and Ratings

Rating: 9 out of 10
Score
9 out of 10

Community insights

TrustRadius Insights for Fullbay are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Reviewers have consistently praised Fullbay for its user-friendly interface, with many stating that it is easy to navigate and intuitive to use. Several users mentioned that the system's interface is particularly well-suited for technicians, allowing them to quickly learn and utilize the software effectively.

Efficiency-Boosting Features: Many reviewers highlighted various features of Fullbay that contribute to efficiency and productivity in their repair shop operations. Users appreciated the inventory management, invoicing, reporting, and integration capabilities of Fullbay. The availability of training videos was also mentioned as a helpful resource for learning how to maximize these features.

Responsive Customer Support: Users commended Fullbay's customer support team for their responsiveness and assistance in resolving any issues or questions. The availability of tutorials and responsive phone support were specifically mentioned as positive aspects of the customer support experience.

Reviews

2 Reviews

Fullbay - Gets your shop in order!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Fullbay is the primary work order and parts management program used at our organization.

It is used across all departments and by all employees.

It has been a game changer at our organization due to its built in work order and parts flow process, having everyone on the same page throughout the organization

Pros

  • Work order flow process
  • Parts ordering and organization
  • Customer and vendor portals

Cons

  • Time sheet management is a bit cumbersome
  • Tech time review

Likelihood to Recommend

Fullbay has been a game changer for our organization. The the ability to sent approval amount for each service order, causing a red flag if the total goes over that amount and requires you to contact customer for re-approval.

Using the customer portal allows the customer to monitor repairs and to also book in a unit for repairs, allowing for fewer phone calls inquiring on status of unit.

ML
Mark Lines
Service Manager at Versatile Lube Inc (11-50 employees)
Vetted Review
Fullbay
1 year of experience

Effective & Efficient Truck Shop Management

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We are using Fullbay across out whole organization. It has taken place of the the hand written, excel spread sheet, and accounting sofware we traditionally used and combined it into one neat organized software package. Our 2 biggest problems address were organization & paper work flow. Fullbay is so well laid out that it just naturally led us to a better way of thinking.

Pros

  • Fullbay provides communication between departments exceptionally well. Each Department can tell what the other department is doing or needs to do. The flow of the communication is very natural too.
  • Fullbay's technical support is top-notch. I have had several instances where I didn't either understand something or couldn't figure out how I needed to accomplish a certain task. I would search their extensive knowledge base which is well laid out. If I couldn't find my answer there, I would just give them a ring. There readily available phone support either had the knowledge on hand or was willing to find out.
  • The work flow that Fullbay provides is very natural. We struggled as a shop of 4 techs to find organization & efficiency. Once we started using Fullbay, we found that paperwork became very minimal. We also understood some organizational processes that we had needed were missing. It forced us to start rethinking how our shop was laid out and how we did things. As changes were implemented because of the process FullBay used, we found ourselves becoming more efficient which in turn led to us hiring more techs to turn out more work using the same amount of office personal.

Cons

  • The notification feature inside Fullbay is about the only thing I would say needs improving. There is not an option to set up a text or email notification if a customer leaves a note on a service order. You have to watch the notification area. If you don't look at it regularly you could miss a note from the customer. Not a pitfall, but something that could use improving.

Likelihood to Recommend

If you own or run a Heavy Equipment or Truck repair shop, this program will dynamically change how you run a shop. I am a Service Manager that has worked in a Mom & Pop shop up to the Dealership level with many different programs. For organization & workflow, this is the program to have. Simple, effective, & full of efficiency features.

BB
Ben Brimhall
Service Manager in Sales at H & H ENGINES & EQUIPMENT LLC (11-50 employees)
Vetted Review
Fullbay
2 years of experience
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