Name: giosg
Author: giosg

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

Mobile App Development

Push Notifications

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Embedded Business Intelligence (BI)

Org Chart

Procurement

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

C/C++ Integrated Development Environments

Cloud Storage

Compliance Consulting

Cybersecurity Consulting

Data Virtualization

Dynamic Application Security Testing (DAST)

Electronic Data Interchange (EDI)

Fraud Detection

HTML Editors

IT Service Management (ITSM)

Identity Management

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Print

Network Performance Monitoring

Password Management System

Relational Databases

Remote Monitoring and Management

Software Defined Networking (SDN)

Traffic Switching

Virtual Private Network (VPN)

Virtualization Management

Voice Recognition

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Email Marketing

Heatmap and Session Recording

Landing Page

Marketing Automation

Marketing Resource Management

Mobile Marketing

Presentation

Social Login

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Antivirus

User and Entity Behavior Analytics (UEBA)

Security

Auto Repair

Equation Editors

Insurance Agency Management

Legal Research

Library Management

OSS/BSS (Operations Support/Business Support)

Real Estate Property Management

Vertical-Specific

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### Live Chat Features
Users generally praise giosg's live chat features for their ease of use and reliability. The chat system is commended for its simplicity in configuration and operation, allowing for efficient communication with customers. Additionally, users appreciate the reliability of the platform, highlighting its consistent performance and the support provided by the giosg team. While some minor issues have been reported, such as occasional missed chat notifications, overall feedback on the live chat features remains positive.

### Customer Interaction
Users consistently highlight giosg's customer interaction capabilities as a key strength, emphasizing the ease of communication with visitors and the effectiveness in generating leads. While some users express minor concerns about the lack of certain analytics features and integration options, overall, the sentiment leans towards positive experiences with giosg's customer interaction tools. The ability to engage with customers quickly and efficiently, along with the user-friendly interface and support, are commonly cited as reasons for the platform's effectiveness in enhancing customer interactions.

### Customer Service and Support
Users generally praise giosg for its customer service and support capabilities. The reviews highlight the ease of use, reliability, and effectiveness of the customer service tools provided by giosg. Customers appreciate the quick response times, helpful support team, and the platform's ability to streamline communication with users. The integration of services and the availability of features like live chat and chatbots are noted as valuable assets for enhancing customer interactions. Despite some minor concerns about data accessibility and customization options, overall, users express satisfaction with giosg's customer service and support offerings.

### User Experience
Users consistently highlight the pleasant overall experience and excellent customer service offered by giosg. The general sentiment from the reviews indicates that users find the user experience with giosg to be highly satisfactory. They appreciate the ease of communication through live chat and chatbots, as well as the minimal technical issues encountered over time. The ability to handle multiple chats simultaneously and the simplicity of the live chat system are also noted as positive aspects of the user experience. Additionally, users find the support provided by giosg to be prompt, helpful, and professional, contributing to an overall positive user experience.

### Customization and Design
Users consistently praise giosg for its customization features and design flexibility. The platform's ability to tailor the chat interface to align with their brand identity has been a standout feature for many users. However, some users have expressed challenges in accessing comprehensive data insights and have suggested improvements in streamlining the customization process for managing multiple chat windows. Despite these minor drawbacks, giosg's customization and design capabilities have garnered positive feedback overall, with users appreciating the ease of use and creative possibilities offered by the platform.

### Branding and Customization
The users' feedback on giosg's branding and customization capabilities is consistently positive, highlighting the platform's ease of use and high level of customization tailored to their brand appearance. They appreciate the ability to integrate and customize features swiftly, ensuring a cohesive brand experience for both internal and external users. The implementation of live chat with customized branding elements has been particularly well-received, enhancing brand recognition within the chat interface. Additionally, users find the reporting features valuable, providing insightful data on the effectiveness of their branding and customization efforts within the solution.

Giosg has proven to be an invaluable tool for businesses in solving various business problems. One key use case is the ability to customize the product to match specific needs, ensuring that it provides the necessary data and insights required by users. This customization feature has allowed businesses to tailor Giosg to their unique requirements, enabling them to make more informed decisions and effectively meet their goals.

Another significant business problem solved by Giosg is the facilitation of communication and support for customer service tasks. The chat portal provided by Giosg has streamlined interactions with customers, allowing for efficient handling of customer queries, tickets, and support requests. Additionally, the integration of chatbot and live chat on websites has resulted in fast and immediate interaction with customers, leading to improved customer satisfaction and increased efficiency in resolving issues.

Furthermore, Giosg has been highly regarded for its contribution to marketing services. The launch of Giosg Interaction tools has provided new avenues for marketing strategies, enabling businesses to target potential customers effectively. Users have praised Giosg's effectiveness in finding new customers and generating leads, making it a valuable asset for driving business growth.

Overall, users have had positive experiences with Giosg, consistently highlighting its reliability, ease of use, and the exceptional customer service provided by the Giosg team. By addressing key business problems such as customization, customer service support, and marketing services, Giosg has proven to be a valuable tool in achieving better customer service, generating leads, and improving overall business performance.

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

The Early Stage program

Proactive Support Plus add-on

Expert

Advanced

Essential

giosg

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

giosg Live Chat with Real-Time Analytics

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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giosg

Overview

What is giosg?