Gnatta

Gnatta is a cloud-based CCaaS (Contact Center as-a-Service) software that helps businesses to improve their customer service by offering efficient and effective communication management. This platform's interaction-first methodology groups related queries automatically, which improves response time and enhances customer satisfaction across any communication channel.

Gnatta offers unique features, customization options, and automation tools for an optimal user experience. The SLA system routes incoming messages based on priorities and rules in real-time to available agents who can respond quickly. Gnatta provides a 360-degree view of the customer profile from multiple channels such as Instagram, Facebook, Twitter, email, among others, on one centralized platform. It also comes with a comprehensive workflow engine that offers complete freedom to customize the customer journey to ensure high-quality engagement. With per-seat pricing and cross-industry applicability covering retailing services industries like utilities or finance; it combines all essential elements necessary for effectively managing your call center needs while ensuring proper usage of resources at the same time.