Name: guestXM
Author: GuestXM

Customer Identity and Access Management (CIAM)

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Flowchart

Text Editors

Development

Barcode

Business Intelligence (BI)

Collaboration

Supply Chain Management

Workspace Planning

Enterprise

Accounting

Digital Banking

Financial Risk Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authentication

Cloud Storage

Data Collaboration

Data Masking

Digital Experience Monitoring (DEM)

Disk Cloning

Endpoint Security

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Security

License Management

Log Management

Network Performance Monitoring

Network Security

Operating Systems

Remote Desktop

SOA Governance

Secret Managers

Server Virtualization

Single Sign-On

Software Distribution

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Call Tracking

Channel Management

Content Management

Data Cleansing

Domain Registration Services

Email Marketing

Marketing Automation

Product Management

Referral Marketing

Social Media Management

Social Media Monitoring

Survey & Forms Building

Video Marketing

Web Analytics

Marketing

Email Signature

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Sales

Cloud-Native Application Protection Platforms

Security Information and Event Management (SIEM)

Security

Debt Collection

Equipment Rental

Membership Management

Population Health Management

Real Estate

Rental Property Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

SnapSurveys

Snap Surveys

Zendesk Suite

Zendesk

Visier People

Visier

Sprinklr Service

Sprinklr

Zoho Survey

Zoho

Webex Contact Center

Cisco

PG Forsta HX Platform

PG Forsta

Gainsight CS

Gainsight

Qualtrics XM for Strategy and Research

Qualtrics

Verint Voice of the Customer

Verint

SOCi

Merchant Centric

Service Management Group (SMG)

Online/Mobile

Paper Scanning

Online/Mobile - Perpetual License

Paper Scanning - Perpetual License

Suite Team

Suite Professional

Suite Enterprise

Suite Growth

guestXM

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

GuestXM

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Customer Experience Management Software

guestXM

Overview

What is guestXM?