TrustRadius: an HG Insights company

Help Scout

Score9.2 out of 10

62 Reviews and Ratings

Help Scout Pricing Plan Options

Help Scout has 3 pricing plans(s), starting at $30 and ranges from $30 to $90. Available deployment types include saas. Review pricing options and learn more about the product to determine which plan is right for you. A free version and a free trial are available for Help Scout.

Plans

Standard

$30
per month / starts with 100 contacts
Cloud

Plus

$90
per month / starts with 200 contacts
Cloud

Company

Contact sales team
Cloud

For the latest information on pricing, visit the Help Scout official pricing page

Alternatives for Help Scout

Comparing pricing options side-by-side gives you clearer context on total cost so you can confidently choose the product that best fits your needs and budget. Compare Help Scout pricing to the most common alternatives, backed by TrustRadius buyer data.

Support Options for Help Scout

Support options are essential to consider when selecting a product because they directly affect issue resolution, team adoption, time-to-value, and lower downtime. Learn more about the support options that Help Scout offers for its pricing tiers below.

FeatureFreePaid
EmailAvailableAvailable
FAQ/KnowledgebaseAvailableAvailable
Social MediaAvailableAvailable
Video Tutorials / WebinarAvailableAvailable

What customers say about Help Scout pricing

Real feedback from verified users about Help Scout's pricing and value

Rating: 8 out of 10

Very positive ROI - saves our staff much time regarding how to prioritize Very positive ROI - helps our managers engage and understand the big picture.

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Rating: 10 out of 10

Zendesk is very expensive considering the features are almost the same AND the chat app needs to be paid separately.

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