Overall Satisfaction with Help Scout
Saintly Solutions has chosen HelpScout as our primary ticketing system. It is currently being used across our whole organization. One of the greatest features of HelpScout is that you can set it up so that it doesn't appear to be a ticketing system at all. It saves so much time by giving us the ability to sort tickets by age, produce productivity reports, and see customer satisfaction reviews.
- It can be configured to look like simple email.
- It is simple and straightforward.
- It's easy to set up.
- Help Scout has great support.
- It saves time with less email clutter.
- The reports help with monthly billing.
- Help Scout allows me to create a customer facing knowledge-base.