Help Scout for the win!
July 03, 2019

Help Scout for the win!

Aaron StPierre | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Help Scout

Saintly Solutions has chosen HelpScout as our primary ticketing system. It is currently being used across our whole organization. One of the greatest features of HelpScout is that you can set it up so that it doesn't appear to be a ticketing system at all. It saves so much time by giving us the ability to sort tickets by age, produce productivity reports, and see customer satisfaction reviews.
  • It can be configured to look like simple email.
  • It is simple and straightforward.
  • It's easy to set up.
  • Help Scout has great support.
  • It saves time with less email clutter.
  • The reports help with monthly billing.
  • Help Scout allows me to create a customer facing knowledge-base.
Help Scout is good for small, medium, and large size offices. The software allows for many team members to interact with tickets without causing conflicts. I can't see any organization where HelpScout wouldn't be a good fit!

Help Scout Feature Ratings

Organize and prioritize service tickets
Ticket creation and submission
Ticket response
External knowledge base
Internal knowledge base
Email support
Help Desk CRM integration