TrustRadius: an HG Insights company

HouseCall Pro

Score8.5 out of 10

17 Reviews and Ratings

What is HouseCall Pro?

HouseCall Pro is a field service management solution built for any professional service-based industry. It includes features such as scheduling and dispatch, customer databases, and live mapping and tracking.

Videos

HouseCall Pro is great

Use Cases and Deployment Scope

We use it for all estimating and scheduling of our service work. It handles everything job related for us after a lead comes in and it is robust in its capabilities. We are a smaller service company and it is great for our needs and we like the capabilities of the Max plan.

Pros

  • Scheduling
  • Estimating
  • Tech communication
  • API

Cons

  • Lead management
  • Customizable options for fringe cases
  • How techs are handled as users

Return on Investment

  • Consistent pricing and estimates
  • Better engagement from techs
  • Comprehensive info for jobs and customers

Usability

Alternatives Considered

Jobber, CompanyCam, FieldRoutes and JobNimbus

Other Software Used

CompanyCam

Great for small companies without a need for job costing

Pros

  • Schedule
  • Organize jobs
  • User-friendly
  • Great customer communication

Cons

  • Job costing
  • QBO integration
  • Reporting

Return on Investment

  • Negative is time lost fixing books.
  • Negative is having to use multiple programs to fulfill needs so it takes 2x as long.
  • [The] positive is that it is very user-friendly so our team has picked it up easily and techs save time in the field.

Alternatives Considered

Knowify

Other Software Used

QuickBooks Online Advanced, Knowify

Amazing software!

Pros

  • Online Booking
  • Instant credit card funding
  • Customer Text Notifications

Cons

  • Custom Fields on Invoices
  • Labeling Estimates as Quotes or Proposals
  • Custom Forms

Return on Investment

  • Doubled by profit and income.
  • Cut my office work in half.
  • Improved customer satisfaction

Alternatives Considered

Mhelpdesk and ServiceTitan

Other Software Used

Mhelpdesk, ServiceTitan