Tracking, Monitoring & Scheduling is so Simple now!
Use Cases and Deployment Scope
We are a Contact centers solutions provider, The main purpose to acquire the Humanity was to manage and maintain of schedule for our contact center agents. Humanity is used to monitor and evaluate the working hours of our employees as well as provide us with the functionality of real-time 11th-hour/Last-Minute schedule changes and notify our staff via app and Email.
Pros
- Provide us with last-minutes schedule changes with notification to staff
- Scheduling of team
- Conflict-free schedules based on employee availability,
Cons
- There should be an intimation if someone miss to clock In
- Customization should be enhanced
Likelihood to Recommend
It is a user-friendly tool that enables us to make real-time changes and specifically when we are in need of tracking and monitoring of our staff schedule Humanity does it well and provides us with working hours track.
