March 17, 2014

IBM Order Management: "Sterling Commerce - A User Review"

Raj Samrat Chaudhuri

Senior Manager - Projects

Cognizant Technology SolutionsInformation Technology and Services, 10,001+ employees

Score 9 out of 10

Vetted Review

Verified User

Software Version
8.0, 9.2.1, 9.1

Modules Used
OMS, WMS, SIM & SOM

Use Cases and Deployment Scope

1. ecom OMS system
2. Ecom Inventory Master
3. Ecom Ship from Store Order Fulfillment (Pick, Pack & Ship)
4. Ecom Warehouse Management system
5. Order Sourcing
6. Order Invoicing
7. Drop Ship Vendor Order Sourcing

Pros and Cons

Node Sourcing and scheduling
Real Time Inventory Management
Store Order Fulfillment
Service Oriented Architecture

RCP Based deployment
Wider variety of sourcing configuration
Product Documentation
COM Features need to better so that Customer case handling is facilitated

Return on Investment

Easy and efficient Store Order fulfillment
Flexible and configurable order sourcing options
Employee Efficiency

Alternatives Considered

IBM Sterling Commerce offers an extensible framework and configuration based solution

Likelihood to Renew

It is a great product in the OMS space

Likelihood to Recommend

1. Order Capture
2. Order Sourcing & Scheduling
3. Inventory