Idiomatic, acquired by Front

Idiomatic is Voice of Customer in a box, used by companies such as Pinterest and HubSpot. It can be used to build a voice of customer program or to look into automating an existing program.

With Idiomatic, customer feedback can power the VOC to make changes that actually improve your Customer Experience. Idiomatic:

• Ingests customer feedback from every data source.

• Automatically classifies the feedback so there is no need to read every comment.

• Prioritizes feedback so users can focus more on what matters.

• Summarizes and communicates that feedback to the parties who matter.

The solution aims to eliminate manual deep dives. Idiomatic pre-tags tickets for customer service routing. The customer feedback data types analyzed include helpdesk, surveys, app reviews, product reviews, social media, and forum/communities.