TrustRadius Insights for iFax are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Easy Sign-Up Process: Many users have found the sign-up process to be extremely easy, indicating a smooth and hassle-free experience when creating an account for the platform. They appreciated the convenience of a straightforward registration process that required minimal effort.
Intuitive Online Dashboard: The online dashboard for users' accounts has been widely praised for its intuitive design and ease of navigation. Reviewers have described it as user-friendly, with a pleasing visual layout that makes it easy to find and access different features. This intuitive interface enhances the overall user experience and allows users to effortlessly manage their faxing activities.
Simple Fax Sending Process: Several reviewers have mentioned that setting up the account to send the first fax was a simple and straightforward process. The platform provides clear instructions and guidance, making it easy for users to understand how to send their documents quickly. This streamlined approach saves time and eliminates any potential confusion or frustration during the fax sending process.
It was quick easy and cheap. Very nice to have a service that actually works. I appreciated the simple checkout and interface. Tired of subscribing for fax services just to use them once. Was glad to pay for a 1x fax and be done.
Pros
Quick Checkout
Easy interface
One-time use
Cons
Nothing. Enjoyed the experience
Likelihood to Recommend
If you just want to send a single fax, this is a quick, easy solution
iFax has been very helpful in eliminating wait times and gaps in communication with other providers and insurance companies to help ensure access to care for my patients. My occupational therapy clinic uses the HIPAA compliant fax features to send and receive orders, medical records, and other health information needed to provide therapy services.
Pros
HIPAA compliance
Easy to use dashboard.
The ability to label and organize faxes in one place.
Cons
I would like to see a better price package that caters to small clinics.
The clarity of uploaded logo images is not the best and improvement is needed to promote a more professional look.
I am not aware of any referral offers for small business that refer other clinics to use the product, which would be helpful to all parties.
Likelihood to Recommend
I would recommend ifax based off of the HIPAA compliance and easy to use dashboard
Easy to use, efficient and worth the money. I like using iFax.
Pros
Loads information from address book
Easy to add pages to the fax
Faxes are sent quickly
Important receipts for people who claim they didn't get the fax.
Likelihood to Recommend
It is well suited for sending paperwork to physicians and insurance companies to provide documentation for mental health treatment. The fact that it is HIPAA approved is an asset.
If I have to fax something to anyone i use iFax so that I don't have to use an actual fax machine. It's the best way to send information and forms to agencies and other business that still don't use Email as a means of transmitting information between each other.
Pros
it's easy to use
there is a free plan for those that just need to fax a couple pages
they send you updates and confirmations of your faxes
Cons
I'd like to see a better free plan that offers more
make it look more fun
help both parties understand that faxing is outdated and email is much easier and always free no matter what.
Likelihood to Recommend
iFax is the best for people who need to submit documents to government agencies and offices that don't use email as a means to sends pdf files and other forms of documents like word, excel, etc. It is best for those who only need to send less than 5 pages of documents to the recipient.
This fax service is great for the few faxes I have to send a month because it's easy and FREE! If you or your business has to use it to send more than 5 pages a month the rates are reasonable.
Pros
Free faxes
E-mail confirmations of sent faxes
Cons
At this time, I don't see any improvements needed
Likelihood to Recommend
Using this service allows me to fax from my computer rather than a fax machine. I work from home and don't need to fax that often so this is a great service.
VU
Verified User
Professional in Finance and Accounting (10,001+ employees)
I use iFAx to send and receive faxes. It's a useful tool.
Pros
sends faxes
clean templates
easy to follow instructions
Cons
great product.
Likelihood to Recommend
Great for small business and those of us who don't really fax anymore in the world of scanning and emailing. Sometimes you get a request to fax and you have to scurry to the local UPS Store to fax something. This is much more convenient.
Under a ticking clock to get a single-page document to a doctor, I needed a quick-and-easy online fax service. Most services wanted to lock me into yearly plans. iFax was the easiest and most flexible. I got the doc in with a few minutes to spare, which is why I'm writing this very grateful review in the first place.
Pros
Simplicity
Ease of use
Quick transactions
Likelihood to Recommend
The medical industry still relies on faxes, whereas most other sectors don't. This allows people to handle their own faxes without having to use their healthcare providers and an in between.
In the modern restaurant environment we no longer have a dedicated fax line, the needs of the business have changed drastically. There are still some areas where a fax is the most convenient way to send out information. Using iFax allows us to do this on a case-by-case basis for a small payment without having a monthly or annual fee, saving us the additional expense while allowing us the on-demand convenience of a fax when needed.
Pros
Provides basic cover sheet
Easy-to-use interface
Upload document easily
Cons
Cover sheet was good but perhaps flexibility for more options and fast keyboard entry speed (was a tad bit chunky to enter the text)
Likelihood to Recommend
If you have frequent fax needs, I wouldn't recommend iFax. Occasional faxing for a business (up to a couple times per month) and really any faxing as an individual I would recommend iFax over the subscription models others offer.
iFax is great at helping me bridge the gap of channel communications with older technologies and todays modern tools. I'm able to send important and time sensitive documents to organizations that still require hard copies on hand and when email is not an option. Save money on overnight shipping costs, and it is more practical to use iFax services than purchasing a fax machine myself and paying for a dedicated fax line.
Pros
Sends Fax
saves contacts
website is user friendly
offers onboarding and training for your staff
Cons
expensive service
more pricing options
Likelihood to Recommend
When working with someone that requires a hard copy of documents on their end vs a digital copy, iFax is a great resource to quicky get them what they are requesting. If the other party is okay with digital copies or there is no urgency in time fame for receiving the documents, then just scanning and emailing documents or using a currier service would be the appropriate channel I would use.
VU
Verified User
C-Level Executive in Finance and Accounting (1-10 employees)