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inkFrog Reviews and Ratings

Rating: 5.9 out of 10
Score
5.9 out of 10

Community insights

TrustRadius Insights for inkFrog are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to Use: Many users have found inkFrog to be easy to use and newbie-friendly, with a user-friendly interface and easy synchronization with eBay. The clear interface on the computer screen has been praised by some reviewers.

Convenient Inventory Management: Users appreciate that inkFrog offers inventory management and an overview of inventory across various platforms, including eBay and Amazon. This feature has been particularly helpful for sellers who manage multiple online stores.

Great Customer Service: Several users have mentioned the good customer service provided by inkFrog. They found the customer support team to be very helpful in resolving setup mistakes and providing ongoing support.

Reviews

3 Reviews

Inkfrog - great eBay upload tool but not without issues

Rating: 5 out of 10
Incentivized

Use Cases and Deployment Scope

We use Inkfrog to push some of our website items from our Bigcommerce site through to the eBay platform, so that stock and listings can be controlled and managed from the admin area of our website.

Pros

  • Flexibility - there are a huge number of options for how to design your eBay store and display, price, list and sell your items on eBay. If you like having options for every eventuality, then Inkfrog is good with that! However, for us this is a double-edged sword - more about this on the next question.
  • Inkfrog sits within the admin area of my website, I like not having to leave my website to attend to eBay. And although it doesn't at all feel like it's part of my website, and ultimately I would have preferred a direct integration, this is a good next-best option.
  • Fabulous bulk upload options - you really can upload ALL of your inventory to eBay with just a few clicks. Such a time saver.
  • Good price point.

Cons

  • inkFrog is confusing. From its interface to the huge number of options, it is all too much. Then again, eBay is confusing, so not exactly inkFrog's fault here, but there are too many options, too many settings, and in the end you just want to switch off.
  • It can be prone to technical blips. For example: there have been a number times when orders and stock levels have not synced and eBay orders have not been pushed to our website dashboard; we added a number of new products but the amount of stock that appeared on Inkfrog was different to what was available on our website; some listings on eBay were ended recently for "stock quantity changing on the website" (it didn't).
  • You need to continue to watch your eBay shop like a hawk to ensure you don't miss any orders and stock levels remain correct.
  • Not all of the events above have come with much explanation so communications perhaps could be improved.

Likelihood to Recommend

Inkfrog is a useful upload tool for adding stock from your website to eBay and now also to Amazon, although we don't sell via the latter and we only list to eBay UK. I think it works better as an upload tool than an all-in-one eBay shop management tool and some tasks are easier to do directly on eBay itself. eBay also offers insights - such as offering trending prices - that Inkfrog doesn't. However it is useful in terms of being able to bulk adjust item pricing to include the cost of eBay selling fees. Inkfrog is probably ideal if you have a recognisable product to sell - with our offering it struggles with mapping shop categories (we use lots of sub and sub-sub-categories). Certain listing capabilities cannot be reproduced, such as quantity discounts, and I've never got to grips with mapping products with options and variations, so a lot is left out of our full inventory. Ultimately you will still need to find some time in your day to manage your eBay store - Inkfrog is not 100% reliable sometimes. Inkfrog will also take some of your time and a lot of patience, but ultimately is a huge timesaver for uploading products so it is worthwhile.

VU
Verified User
Director (1-10 employees)
Vetted Review
inkFrog
2 years of experience

InkFrog a great tool for a company expanding their eBay store

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

InkFrog is used by all of our small staff of marketing and IT personnel. The business problem it addresses is an inventory management/ order tracking/ and scheduling system for eBay, one of the online marketplaces we sell on. Ebay used to have a tool called turbolister that accomplished all of this, but this was discontinued a few years ago, and thankfully we discovered inkFrog, which does what turbolister did and more.

Pros

  • InkFrog allows us to see the total number of products we have uploaded as listings on eBay, something that is surprisingly hard to find on eBay itself.
  • InkFrog allows us to easily schedule when an item goes live on eBay, via auctiono or a permanent listing.
  • InkFrog allows us to keep track of our inventory and how many times we have sold on eBay as well.
  • It's very easy to navigate.

Cons

  • The pre-built themes are really bad. Thankfully we don't have to use them and created our own.
  • The other issue regarding these themes is that they are locked behind a paywall and are a premium feature; subpar themes should not be charged to consumers.
  • InkFrog also connects with other marketplaces that we also sell on, such as Amazon. Unfortunately, it does not work as well with other marketplaces as it does with eBay, which is a shame since we would prefer to have it all in one place.

Likelihood to Recommend

<div>I would recommend inkFrog to a colleague without a doubt if they are able to fit into two criteria:</div><div>1) Do you only need a tool to manage your eBay store?</div><div>2) Can you make your own themes or hire someone to do so?</div><div>These two issues truly do hold inkFrog back because as an eBay tool it works very well, but we had to hire someone to make a better custom theme for us, and inkFrog did not work well on other marketplaces.

</div>

VU
Verified User
Manager in Marketing (11-50 employees)
Vetted Review
inkFrog
2 years of experience

A bit buggy but definitely worth using simply because of the time it saves managing eBay

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use inkFrog to integrate our eBay store to our BigCommerce store for inventory purposes. It really helps manage our listings on eBay and saves me a lot of time that I normally would have spent double-checking inventory for eBay or adding/removing listings. It also really helps by importing our product variants straight from BigCommerce so that I don't have to create multiple listings.

Pros

  • inkFrog handles product variants really well. Their platform pulls the SKUs and information directly from BigCommerce and then lets me easily customize each variant with different pictures which is really helpful.
  • It also makes adding multiple listings very easy. Since it imports the item specifics and description directly from BigCommerce I don't have to go through each listing one by one and I can just bulk upload our products onto eBay.
  • inkFrog also lets me set different templates for shipping, or profiles from different items and then I can apply those in bulk to items which saves a huge amount of time since I don't have to go through every item and change specifics.

Cons

  • inkFrog can be a little buggy, however. Sometimes orders will not import into BigCommerce correctly and only show up in our BigCommerce store as a customer called 'Not Available' with no shipping or contact information. This is not common but it does happen enough to be a bit of an annoyance.
  • We would like to see the ability to offer the 'make an offer' functionality on items with variants. Currently, if it is an item that we want to use the 'make an offer' functionality we have to create a separate listing for each variant of that product.
  • Sometimes the customer service is a bit lacking. It is only done through email and you end up just getting a lot of automated responses. It would be really nice to talk to an actual person to describe issues as they can somewhat complex.

Likelihood to Recommend

inkFrog really helps us out with eBay and reduces our overhead with it since it is nowhere near as labor-intensive as it used to be. It tracks our inventory from BigCommerce which really helps because it prevents us from over-selling items. However, sometimes it is a bit lacking. The user interface does take some getting used to and as stated before it can be a bit buggy.

NH
Nick Hunter
Operations Manager at Red Hawk Rifles (1-10 employees)
Vetted Review
inkFrog
1 year of experience