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Medical providers and nursing staff rely on Intergy EHR on a daily basis for a range of essential tasks. With its electronic encounter …
Overview
What is Intergy EHR?
Intergy offers ambulatory practices a specialty-focused EHR and practice management solution. With Intergy’s tools, users can manage chronic conditions, capture payer incentives, and thrive in the world of value-based care. The ONC-certified solution has consolidated functionality that simplifies notation, automates…
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Popular Features
- Charting / document management (25)7.474%
- Role-based permission levels (25)7.474%
- Customization (25)7.272%
- Templates (24)7.070%
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What is Intergy EHR?
Intergy offers ambulatory practices a specialty-focused EHR and practice management solution. With Intergy’s tools, users can manage chronic conditions, capture payer incentives, and thrive in the world of value-based care. The ONC-certified solution has consolidated functionality that…
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What is Intergy EHR?
Intergy offers ambulatory practices a specialty-focused EHR and practice management solution. With Intergy’s tools, users can manage chronic conditions, capture payer incentives, and thrive in the world of value-based care. The ONC-certified solution has consolidated functionality that simplifies notation, automates tasks, and streamlines workflows.
The Intergy ecosystem of products also includes telehealth, remote patient monitoring, chronic care management, patient portal, patient messaging, and more — all solutions fully integrated. Plus, the EHR and practice management system is available through Greenway Secure Cloud. In addition to its suite of products, Greenway offers a marketplace of vendors providing additional integrated solutions for optimal workflow efficiency.
Suitable for practices with multiple locations, Intergy caters to specialties such as primary care, internal medicine, multi-specialty, OB-GYN, cardiology, pediatrics, and FQHC/CHC, with the full enterprise solution monitoring multiple locations associated with independent practice associations (IPAs), accountable care organizations (ACOs), and tribal health organizations.
In August 2021, Greenway announced an investment in Intergy with a client-centric product development approach. Through this initiative, Greenway set out to deliver client-requested enhancements to streamline clinical workflows, reduce the workload, and improve patient care. More recently, the initiative’s first release delivered a batch of client-requested enhancements that positioned Intergy for future 21st Century Cures Act readiness and expanded patient confidentiality functionality.
This initiative presents an example of how Greenway aims to fuel success by delivering the technology, quality services, and strategic partnership that help clients grow profitably, remain compliant, work more efficiently, and improve patient outcomes.
Intergy EHR Features
Billing and Claims Management Features
- Supported: Real-time eligibility verification
- Supported: Coding
- Supported: Claims management
- Supported: Claim scrubbing
- Supported: Electronic Claim Submission
- Supported: Automated Claim Tracking
- Supported: Patient billing
- Supported: Payment Processing
- Supported: Electronic Bill Pay
- Supported: Online Bill Pay
- Supported: Create Patient Statements
- Supported: Mail or Email Patient Statements
- Supported: Automated Alerts for Overdue Claims
- Supported: Superbill Generation
- Supported: Denial / Underpayment Management
- Supported: Patient Payment Histories
- Supported: Electronic Remittance Advice
- Supported: Streamlined Data Entry
- Supported: HIPAA Compliance
- Supported: Credit Card Processing
- Supported: Clearinghouse Integration
- Supported: Accounting Integration
- Supported: Reporting
- Supported: Financial Reporting
- Supported: Revenue Cycle Management
- Supported: Integration with EMR/EHR
Patient Scheduling Features
- Supported: Drag-and-drop Scheduling
- Supported: Facility Scheduling
- Supported: Physician Scheduling
- Supported: Rule-based scheduling
- Supported: Automated patient check-in
- Supported: Automated appointment reminders
- Supported: Multi-location support
- Supported: ZocDoc Integration
- Supported: Calendar interface
Electronic Medical Records Features
- Supported: Charting / document management
- Supported: Templates
- Supported: E-prescribing
- Supported: SOAP Notes
- Supported: E&M Coding Advice
- Supported: Lab and Imaging Integration
- Supported: Fax integration
- Supported: Device Integration
- Supported: Patient portal
- Supported: Mobile/tablet support
- Supported: Speech recognition
- Supported: Dragon Integration
- Supported: Integration with other EMR and PM systems
- Supported: Ability to Coordinate Care with Specialists
- Supported: Ability to Share Information with Different Doctors
- Supported: Meaningful Use Certified
- Supported: ONC-ATCB Certified
- Supported: Customization
- Supported: Handwriting Recognition
- Supported: Billing System Integration
- Supported: Standard Chart Templates
- Supported: Custom Medical Forms
- Supported: Custom Macro Buttons
- Supported: Custom Fields
- Supported: Drawing Tools (Diagnostic Images)
- Supported: Patient Flags
- Supported: Workflow automation
- Supported: Ability to Take Action from Patient Record
Medical Security and Privacy Features
- Supported: Role-based permission levels
- Supported: Password Policies
- Supported: Login Regulations
- Supported: Session Backlog
- Supported: Audit and Log Reports
- Supported: Data backups and redundancy
- Supported: HIPAA compliance
- Supported: Local mode / networking failsafe
Workflow and Scale Features
- Supported: Task tracking
- Supported: Referrals
- Supported: Specialty-specific workflows
- Supported: Master Patient Index
- Supported: Insurance Profiles
- Supported: Multi-office / multi-physician capabilities
Intergy EHR Screenshots
Intergy EHR Video
Intergy EHR Competitors
Intergy EHR Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
Frequently Asked Questions
Reviewers rate Multi-location support and Calendar interface highest, with a score of 7.6.
The most common users of Intergy EHR are from Small Businesses (1-50 employees).
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Reviews and Ratings
(31)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Medical providers and nursing staff rely on Intergy EHR on a daily basis for a range of essential tasks. With its electronic encounter note charting, electronic prescriptions, electronic lab orders, and orders/referrals tracking, the software streamlines their workflow and enhances patient care. Users have praised its ability to help them recognize patient needs for preventive care, annual labs, and screenings without having to search through extensive chart notes. The flexibility of Intergy EHR is another standout feature, as it can handle different specialties and scenarios effectively. The scheduling module and chart tabs offer simplicity and visibility, ensuring smooth operations.
Over 100 practices have successfully migrated to and implemented Greenway Intergy EHR along with practice management software. The system allows physicians and users to tailor their workflow and operations according to their work style while providing the system administrator with control and visibility over organizational preferences and tools. The years of product development and responsive support team lend credibility to the software's performance. In addition to medical providers, Intergy EHR is also used by a medical billing company for practice management, MIPS reporting, business metrics, and patient account accounting. It serves as a clinical solution for providers and maintains patient records across the entire organization.
The versatility of Intergy EHR is evident in its application across different healthcare facilities. For instance, a dental clinic relies on the software for patient check-ins and billing. It can be specialized to each user's needs, particularly providers who appreciate its adaptability. In a broader healthcare context, Intergy EHR serves as the main source of operation for a facility, handling everything from scheduling to billing. This ensures continuity of care for patients as their records are readily available in all locations. Integration with other systems like the patient portal and fax system further enhances its functionality. Overall, Intergy EHR proves indispensable in daily operations by simplifying tasks such as scheduling, billing, check-in, note completion, benefits verification, collections, and messaging.
Attribute Ratings
Reviews
(1-25 of 25)Companies can't remove reviews or game the system. Here's why
July 27, 2022
Lots of Good features, could use enhancements
Score 8 out of 10
Vetted Review
Verified User
We use Intergy much different from how it is designed to be used. Providers for us are all staff that document in the EHR. The number of Clinicians is comprised of (MD, NP, RN, LPN, etc.) and that's Approximately 100 (MD, NP, RN, and LPN) that uses the EHR daily. We average between 70,000 to 80,000 patient Encounters per month.
- Orders
- Scheduling
- Orders
- Scheduling
February 19, 2022
Great product with great support!
We are a healthcare facility that uses
Intergy EHR throughout our entire organization. Greenway Intergy has been a wonderful product. The help we get when we run into a problem is always fast and thorough. It can be updated for each specific provider's preference and it continues to have great and beneficial upgrades.
- Support.
- Preferences.
- E-RX.
- My health record integration.
- Vaccine Tracking/Ordering.
- Linking charges to note workflow.
November 19, 2021
Intergy is an okay EHR
We are using Intergy EHR across our organization. From scheduling a patient for an appointment all the way to sending billing. Intergy EHR addresses help with continuity of care for our patients.
- Flexibility.
- Easy to navigate.
- Customizable.
- Functionality.
- Shorten workflows.
- Easier to place orders.
August 31, 2021
New to Intergy EHR
Intergy EHR is used across our whole organization.
- Communication via tasks
- Imaging of Documents
- Ability to categorize for the needs of the individual office
- The ability it prints certain tasks or closed tasks is an issue
- The orders section do not flow or have the ability to flow a desired way for a specific office
August 04, 2021
Very user friendly
We use Intergy EHR across the whole organization to maintain and input patient records.
- This product is user friendly, easy to customize templates.
- Documentation can be customized to work with many provider preferences.
- Great reporting capabilities.
- The system locks up easily during use.
- Runs slow at times.
- Spell check would be beneficial in notes and tasks.
August 04, 2021
Intergy EHR
It is used in all of our locations. With that being said it makes it easier for us to treat our patients as their records are readily available no matter which location where they choose to be seen.
- The encounter notes are easy to read and scrub
- The labs entered provide a concise and easy to read flow sheet
- The template for the Encounter Note needs some work, it is not user friendly at all
August 04, 2021
Intergy EHR
Score 7 out of 10
Vetted Review
Verified User
We are a healthcare facility that uses Intergy throughout the organization. This product can be extremely powerful if used appropriately. It can be specialized to each user, especially providers.
- Professional Notes
- Templates
- Billing Process
- Always advancing
- NO merge with state immunization
- Searching ICD 10 codes can be ridiculous
Score 8 out of 10
Vetted Review
Verified User
Intergy EHR is used across our whole organization on a daily basis by our medical providers and nursing staff. They use it for electronic encounter note charting, electronic prescriptions, electronic lab orders, orders/referrals tracking, and much more. There are features that have helped our providers recognize patient needs for preventive care, annual labs, screenings, etc. without having to search through chart notes.
- Health Reminders- for different patient needs or preventive care/screenings. For example patients who have a diagnosis of Diabetes- their health reminders will show if they need an A1c, foot exam, eye exam, etc. and when it was last performed
- Orders Tracking- This helps nursing staff make notes on referrals or orders and they are able to look at the order tracking section for all patients and filter it by provider, order type, status, etc. to know what needs to be followed up on or what has been completed and so forth...
- Tasks- This is a nice feature that has many different options for use. It can be used internally to send a quick message to another user, a phone message, billing message, and any task gives you the option to make it "patient related" if necessary. It can be used by the providers when they make an order they can then send it to the nurse to complete. Lots of different ways for Tasks to be used
- I personally think the Immunizations feature is hard to use. Some of it you have to build yourself and it would be nice if it was all there from what the CDC recommends for children and adults. The workflow is a little rocky as well- too many clicks just to record an immunization you gave.
- The OB chart is a feature that really needs some work. It just isn't very user friendly, but I was recently on a focused group call held by Greenway regarding the OB chart. So, they have plans on making this feature better.
- There has been some issues with UDS reporting (this is for FQHC's) for the past few years. I know they are working to make it better, but it really should be something that is perfected (if they offer the feature- it needs to be correct)
Score 8 out of 10
Vetted Review
Verified User
Our company has helped over 100 practices in the migration to, and use of Greenway Intergy EHR and practice management software. Most of our practices use the software throughout the entire organization. One of the benefits of Intergy is its flexibility to handle many different specialties and scenarios.
- Easy to use EMR with customized templates, favorites, and workflows.
- Flexible documentation to work with many provider styles.
- The best reporting capabilities of any system I have worked with.
- Could use a face lift with more window and hover features.
- We have had to use 3rd party for digital signature.
- Would like to see better integration between practice management and the health record.
March 13, 2020
Intergy Review
We use Intergy in our daily operations across the system from our scheduling, billing, daily check-in of patients, to the providers seeing the patients and completing their notes in the electronic health record It is also used in our dental clinic, as we check the patients and bill using Integry practice management.
- Billing.
- Documentation.
- Ease of flow.
- Documentation.
- Release dates of fixes, updates etc.
- Workflows.
January 15, 2020
Greenway Intergy EHR Review
Score 8 out of 10
Vetted Review
Verified User
We have been with Intergy EHR for almost two years now. We love the simplicity of the scheduling module and the chart tabs. You are easily able to see where things are and where they should be. I love how the labs come over electronically to the exact provider that ordered them for review. Our charts are beautiful. The notes can be completed quickly after putting in extra work to get the templates completed. The initial setup is time-consuming but eventually makes things a breeze. I would say, put in as much work as possible at the beginning, and you will have no problems to get the desired results for your office.
- Office note simplicity
- Scheduling is easy
- Vaccine tracking is horrible.
- Electronically sending records is a joke.
November 26, 2019
Intergy helps my business grow
We are a medical billing company in the Northeast. We use Intergy for practice management and some of our clients also use the EHR. It is being used all across our business. It addresses our needs for billing software, MIPS reporting, business metrics, and accounting of patient accounts. The EHR provides a clinical solution for our provider clients.
- Financial reporting
- Quick entry of claims
- Easy deployment to end-users
- Better interoperability
- Easier to use the mobile app
- More templates for non-traditional specialties such as psychiatry or dermatology
November 22, 2019
If you need EHR, Intergy EHR/PM is worth a look
Intergy Practice Management and EHR is the main source of operation for our practice. It does everything from patient check-in, verification of benefits, to collections. It is a company wide system. It also has integrated messaging where we can send and receive documents and includes our patient portal. We can connect remotely to our system, as well as, use it in-house. It has saved us tons of paper costs as it even integrates with our fax system.
- It is customizable so it is sure to incorporate your medical practice needs.
- Electronic prescribing is offered.
- Encounters are all built to serve your office visit recording purposes.
- Images can be uploaded with ease.
- Missing cloud-based services for data storage.
- It is Windows based. It needs to be updated to offer an Apple and iPad function with speech to text and Apple Pencil type functions.
- Updates for meds and pharmacies should be made monthly not quarterly.
November 02, 2019
Years of refinement with robust support
Score 9 out of 10
Vetted Review
Verified User
We use Intergy EHR across our whole organization. Our physicians and users are able to tailor their workflow and operations to their work style. This is especially important coming from a multispecialty practice offering primary care, sports medicine, obstetrics, gynecology, pulmonary disease, and gastroenterology. With customization comes to control. As the system administrator, Intergy EHR offers visibility and a suite of preferences and tools to implement best practice settings across the organization. Sure, Intergy may not be the newest or hottest product on the market. But it sure looks better under the hood offering years of product development and a well trained, responsive support team.
- A large suite of admin tools and settings offer administrators and clinical directors transparency and control.
- User-based preferences and alternative workflows that fit a plethora of work styles.
- Robust reporting system through their practice analytics adds on software.
- 3rd party vendors are recently unable to sell supplemental product solutions like reminder messaging.
- License based contracting can create headaches during business growth, contraction, etc.
- Create workflow tools between the analytics platform and EHR to optimize population health efforts.
April 18, 2017
Waiting for our contract to end
Score 1 out of 10
Vetted Review
Verified User
- Exporting Records
- Working with eFax solution to auto-fax correspondence
- Form building and Utilization of Forms - they created a new version a couple years but they cannot recommend using it yet!
- Allowing more data entry from within EHR.
- Images - this needs to be completely revamped, but they cut their imaging support department.
December 23, 2015
Intergy EHR for CHC's & County Health Departments - Best Choice
- Community Health Center (CHC) Functions i.e. UDS, FPAR
- OB Chart & ACOG
- User friendly GUI
- Meaningful Use Dashboards
- Practice Portal is ok but not great
- In House Lab Module for capturing in-house labs. This module needs revamping
November 11, 2015
Scheduling is easy, Reporting is not.
- Scheduling in Intergy is quite efficient and simple. It's easy to change an appointment slot on the fly.
- The document management portion of Intergy, when used at its full potential, can be very well-organized.
- It's usually very easy to view all the pertinent information about a patient on one screen.
- Intergy reports print to .pdf, which makes it nearly impossible to run pivot tables or graphs to identify trends.
- The limitation by number of licenses is very difficult to deal with, if you work in a clinic that's saving money by not purchasing licenses for everyone to work optimally.
- There aren't enough options to build your own reports. You can customize some of the prebuilt ones, but it can be challenging to find one report that pulls all of the data elements you need for a project.
February 20, 2015
Intergy Review
- Electronic claims transmission.
- Workflow Management.
- Patient scheduling.
- GUI interface.
- Less compartmentalization of modules. More interoperability.
- Better support.
February 20, 2015
Intergy Software from an Accounting Viewpoint
- It handles everything nicely. There is no need for multiple software suites to process all information for patients.
- From the accounting aspect, it was nice to be able to pull exactly what was needed from the system and input directly into the general ledger.
- Support was always very friendly and answered any questions that arose.
- The system could easily get bogged down and some of the reports were not customizable. Practice Analytics was great for that.
February 20, 2015
Intergy EHR Review
- Intuitive format makes this EHR easy to learn
- There are several ways to complete the same task within the program, making it user friendly
- Navigation between different parts of the EHR are simple and make finding data points very easy.
- Compatibility with other EHR systems being able to bring in data from other systems
February 17, 2015
Greenway - almost there but still needs some help
- Very customizable... Custom screens, forms and findings.
- Custom reports but this is a dual sided sword since cant get to everything
- Nice tracking and audit logs
- Nice flowsheets capability and Health reminders
- Customer Support
- Vendor interfaces
- Sales and CRM, always a cost to do things
- Open up reporting
- Spell checking on notes
- User access control and multi level security and access
- Doc sifting in charts
- Auto pull labs vs manual user pull
- True HL7 interop directly into charts
- Smoother release integration , rollout and testing
- The scheduling piece is a great upgrade from our legacy product and really helps organize our clinic to more efficiently see patients. The scheduling also allows our providers to be more efficient during clinic time.
- The billing piece allows us to historically track what the insurance has paid as well as balance due from the patient. This allows us to predict our incoming revenue more reliably.
- As an administrator of the software assigning permissions to particular pieces of the software is a must so HIPPA governance can be followed. At times we struggle with the intuitiveness of the interface and integrating it with our Windows User infrastructure.
- I would like to see tighter integration with security groups from Windows Users & Groups. This integration can really allow more intuitive control through Windows security groups.
February 12, 2015
Intergy EHR: A Clinical Management Perspective
- Task Management - Vitera does a great job of allowing users to delegate tasks to others in the office. Tasks allow for users to follow up on certain tasks, schedule appointment and carry out orders.
- Templates - Vitera makes creating templates very easy and they are a breeze to use. Having templates set up allows for the providers to document patient histories extremely easy and efficient so more time can be spent with the patient instead of documenting and charting.
- Document Management - Third party documents including outside clinic notes and/or patient paperwork can be managed with the click of a button through the "imaging" portion of the EHR.
- Interfaces - Interfaces should be a little more user-friendly and easy to set up. We have been trying to coordinate with a lab company to get labs automatically populated into the system. Unfortunately, it's taking a little longer than it should.
- Design/User Interface - Of the EHR's I am familiar with, Intergy is a little less polished than the others. This is not a bad thing, however, it would be nice if the interface was a little more intuitive. The learning curve is a little longer than average, but once you get used to it, everything runs smoothly.
- Updates - With the cloud playing a bigger role in technology these days, it would be nice to have live updates to the Intergy EHR. Unfortunately, due to licensing issues, this may not ever become possible.
February 11, 2015
Inter-yay!
- I really like how you can search patients using several options like name, date of birth, account number, phone number, and more. It is very convenient because a lot of patients have the same name.
- Another feature that is convenient is the fact that employees can scan medical labs into Intergy so it is more accessible.
- I also like that everyone in the office can use the system at once and send each other tasks and messages on patients and things that need to be accomplished in the office.
- Sometimes, Intergy tends to crash on occasion, which is understandable.
- Also, when checking for insurance eligibility, sometimes Intergy will not accept a specific insurance card and I have to call up the insurance to make sure the patient is eligible for coverage. It would be nice if more types of insurances could be added.
- When creating recalls for patients to remind them to visit, sometimes the system does not cooperate properly.
February 10, 2015
Intergy EHR
- Alerts.
- Easy switch between different areas of chart.
- Customizable.
- The imaging tab needs a more specific organizational method. Way too cumbersome to quickly find specific reports.
- Need to be able to see full days schedule in one view.
- Need to be able to adjust fonts for easier reading