ITOC360

What is ITOC360?

ITOC360 On-Call Incident Management is an incident orchestration platform for DevOps, site reliability engineering (SRE), and IT operations teams. It centralizes alerts from monitoring tools, correlates related events into incidents, routes incidents to designated responders, and records response activity for review and reporting.

Key capabilities include:

Alert correlation and prioritization: AI identifies related alerts, groups them into a single incident, and prioritizes incidents that require human review.
On-call scheduling: Teams can manage rotations, overrides, and escalation policies across teams and time zones.
Multi-channel notifications: ITOC360 notifies responders by phone call, SMS, email, or push notification and follows configurable escalation paths.
Automated runbook execution: The platform can trigger predefined remediation steps when an incident is created.
Integrations: ITOC360 connects with observability, IT service management (ITSM), and communication tools.
Incident timeline: A real-time timeline records alerts, actions, and responder activity for post-incident analysis and compliance reporting.

ITOC360 supports both small on-call teams and enterprise operations centers. Its alert correlation, workflow automation, notification routing, and incident records help teams manage incident acknowledgment, investigation, and resolution from a central platform.