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PagerDuty

Score8.5 out of 10

313 Reviews and Ratings

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What is PagerDuty?

PagerDuty, Inc. (NYSE:PD) provides digital operations management. Serving organizations of all sizes, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time.

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Categories & Use Cases

Media

Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])
Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.
Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.

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Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])

Who Buys & Uses PagerDuty

PagerDuty Reviews

What users are saying about PagerDuty.
View all PagerDuty reviews

Pros

  • Robust incident alerting and routing, ensuring critical information reaches the right personnel promptly.
  • Automated escalation mechanisms reliably route and acknowledge alerts, preventing missed issues.
  • Efficient on-call scheduling features simplify rota creation and team responsibility management.

Cons

  • Mobile application usability and performance issues.
  • Overall user interface complexity and steep learning curve.
  • Limitations in reporting and analytics capabilities.

PagerDuty is a Comprehensive and Resourecful On-call and Incident Management Powerhouse that Improves Our Company's Operational Efficiency.

Dario Milli Manghina
Java Software Developer in Information Technology at EstiaTech - Passion for Technology (11-50 employees)

Use Cases and Deployment Scope

This is an amazing platform that our company primarily uses for on-call and central incident management purposes. It has exceptional capabilities that minimize response time for incidents and outages. Moreover, with PagerDuty, we can receive alerts as soon as incidents occur because its features integrate seamlessly with major observability and monitoring platforms. It uses emails, calls, push notifications, and other strategies to alert the right people to incidents as soon as they arise, saving time and minimizing damage.

Pros

  • PagerDuty uses calls, push notifications, emails, and other ways to alert us about incidents.
  • PagerDuty is the most reliable on-call platform.
  • PagerDuty helps us to track metrics and coordinate incident response.

Cons

  • The mobile app of PagerDuty has missing functionalities.
  • I find PagerDuty's interface a little bit overwhelming.

Most Important Features

  • The reporting and analytics features.
  • The incident management features.
  • The on-call scheduling features.

Return on Investment

  • With PagerDuty, we are able to resolve incidents instantly, which minimizes damages.
  • PagerDuty saves us so much time and money.
  • PagerDuty improves our operational efficiency.

Other Software Used

Incident Tracker, Aegis Help Desk, Cartoon Animator

PagerDuty - My personal On-Call Assistant

Incentivized
Ausaaf AhmadView profile
Lead Engineer in Information Technology at Cvent (5001-10,000 employees)

Use Cases and Deployment Scope

My primary use case for PagerDuty Operations Cloud is for the on-call support that my team provides. We work in two phases: we build and architect things, and then we support them. Every week, two engineers from my team serve as on-call support engineers for any escalation tasks or emergencies that may happen with our production environment. We have monitoring and observability enabled for our services, applications, and servers. Whoever is the on-call engineer for that particular week follows an escalation matrix with five people: two primary and secondary on-call engineers, two primary and secondary management contacts, and the highest level, which is CVP. If something is not resolved by the primary engineer, it escalates to the secondary engineer, then to primary management, secondary management, and so on. We have a predefined roster that has been scheduled for approximately the next year, where each primary engineer is assigned a week. Every engineer is assigned a role as either a primary or secondary on-call engineer, and any escalations during that period are managed by PagerDuty Operations Cloud and communicated to the primary engineer, who then acknowledges it, resolves it, escalates it, or takes whatever action is needed.

Pros

  • Alerts
  • Follows Up
  • Good Integration with Third Party Apps
  • Makes it hard to miss a critical notification
  • Available in multiple formats
  • Good On-call Scheduling mechanism and overrides

Cons

  • Outdated UI
  • Lacks AI integration
  • Can automate to create patterns for similar alerts and apply the same policy to them

Most Important Features

  • On-call Assistance
  • Alerting Mechanism
  • Keeps the critical issues on TIP

Return on Investment

  • Very helpful in case of emergency escalations
  • Well suited for Managers
  • Easy to use and manage

Other Software Used

Slack, Datadog, Anthropic Claude

Incident Monitoring Buddy - PagerDuty

Incentivized
Jajati BeheraView profile
Senior Consultant in Information Technology at PWC (10,001+ employees)

Use Cases and Deployment Scope

We are using PagerDuty as part of our Incident Management process. We have integrated this with our Incident dashboard so, whenever we get any Severity 1 incident we get the alert.

Pros

  • PagerDuty sends the alerts set on high severity incidents on time and never misses any single instance.
  • PagerDuty help to send alert to mobile calls and Team channel for outage.
  • PagerDuty also resolves some of the high severity incidents as part of self healing mechanism.

Cons

  • PagerDuty should have a feature which can read a Database instance realtime and monitor for any transaction failure.
  • PagerDuty should have an option to send alerts to mobile Whatsapp.
  • PagerDuty should have a feature which can prepare analytics of high severity incidents or more frequent outages, based on that the same report can be presented to clients.

Most Important Features

  • Alert systems
  • Raising tickets on behalf of any human which saves real time
  • Throwing a phone call to On-duty person for an outage, this helps for quickest action on any issue.

Return on Investment

  • By using PagerDuty, let's say monthly license costs around $400 for multiple users, and by implementing this to our project we have avoided multiple long running system outages and critical issues which has helped to avoid the penalty of around $3000 at one instance.
  • I don't see any negative impact
  • PagerDuty is really helping us to work more actively on the Production support work.

Alternatives Considered

Grafana

Other Software Used

Nagios Log Server, Splunk Enterprise, Kibana

Makes incident handling faster and more organized for teams.

Jitu YuddapaView profile
Project Manager in Information Technology at Vanguard (10,001+ employees)

Use Cases and Deployment Scope

We use PagerDuty to ensure the right people and teams get the right information about the right problems at the right time. Before PagerDuty, it was very hard for us to do that manually, but now most of these things are automated, so we do not need to do that manually. If our team faces production issues, service downtime, server problems, or any critical failure.

Pros

  • Instant alerts through call, SMS, or application without any delay.
  • Integration with monitoring tools like AWS, Datadog, or CloudWatch become easy.
  • It also does well in handling high priority incidents.
  • It has improved overall team coordination during incidents.
  • Problem resolution is quick to response.

Cons

  • User Interface is little bit confusing at start.
  • High price for small teams and companies.
  • Reporting could be more accurate.
  • Mobile application need many improvements.

Most Important Features

  • Incident Alerting.
  • Real-time notification for any error across multiple channels.
  • Incident visibility and tracking.
  • Post-incident analysis and reporting.
  • On call scheduling and rotation.

Return on Investment

  • Reduced our downtime significantly.
  • Revenue increased with high percentage of growth.
  • Relationship with clients has become strong and stable.
  • Clients are happy and ready to extend our contracts.
  • Teams has less work load and stress.

Alternatives Considered

OpsGenie and xMatters

Other Software Used

SAP Service Cloud, Miro, Asana, LogicMonitor

PagerDuty makes SRE life better

Incentivized
Akhil ViswamView profile
Senior Consultant in Engineering at Capgemini (1001-5000 employees)

Use Cases and Deployment Scope

PagerDuty is using by the SRE Team for alerting puposes.
Any kind of infrastructural or application related issues will be notified to the SRE on-call person via phone call , SMS etc using PagerDuty. Also using to trigger some automations-based alerts using the same tool , which helps the egineers to take prompt actions for the incidents

Pros

  • alerting via phone calls
  • setup workflows
  • alert prioritization

Cons

  • AI Enhancements

Most Important Features

  • Alerting via calls and SMS

Return on Investment

  • helps to take prompt actions on incidents
  • Not good enough to build automations

Other Software Used

Elasticsearch, Grafana

PagerDuty Alternatives

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