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OpsGenie is a versatile tool used by various departments in organizations to streamline incident management and improve communication. Its …
Starting at $0 up to 5 users
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What is OpsGenie?
OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.
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Pricing
Free
$0.00
Cloud
up to 5 users
Essentials
$9.00
Cloud
per user/per month
Standard
$19.00
Cloud
per user/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Integrating Opsgenie and Amazon Security Hub
YouTube
Rundeck Enterprise Tutorial: OpsGenie Webhook
YouTube
Zoom Now Available in Opsgenie's ICC
YouTube
Opsgenie's Incident Command Center
YouTube
Opsgenie's Incident Investigation tool, Powered by Bitbucket
YouTube
Start to Finish Incident Management with Jira Service Management and Opsgenie
YouTube
Product Details
- About
- Tech Details
What is OpsGenie?
OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.
OpsGenie Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
(51)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
OpsGenie is a versatile tool used by various departments in organizations to streamline incident management and improve communication. Its primary use case is to notify on-call users and teams about high-priority alerts and incidents, enabling them to quickly address and resolve issues. According to users, OpsGenie's timeline feature provides visibility into alerts, showing who has acknowledged and ignored them, which helps in tracking the progress of an incident.
OpsGenie's description box allows users to provide detailed information about the problem and notify engineers, enhancing collaboration and ensuring that all relevant information is shared. The tool is also utilized for scheduling on-call rotations, notifying the respective on-call member via SMS, mobile app, or phone call when a cluster or service goes down. Users have found the customizable notification method and sequence useful, as it ensures that alerts are forwarded to the next available person if the initial call is missed.
OpsGenie integrates seamlessly with other tools like CloudWatch and Datadog for extensive monitoring and with JIRA for issue workflow management. This integration capability enables teams to effectively manage alerts, incidents, and escalations arising from both cloud-based and on-prem infrastructure. Additionally, OpsGenie facilitates communication between remote departments and teams, making it a valuable resource for ensuring efficient collaboration.
The smooth onboarding process of OpsGenie allows new users to quickly participate in the alert community without any complications. The customization options and automation make it easy to schedule on-call rotations and set up secondary notifications if the primary on-call person does not respond promptly. With its centralized management of on-call rotations and routing of alerting, OpsGenie proves to be a valuable resource for DevOps teams looking to streamline their incident management processes.
In summary, OpsGenie's diverse range of use cases includes notifying on-call users about high-priority alerts, providing visibility into alerts with its timeline feature, enabling detailed problem descriptions, scheduling on-call rotations, customizing notification methods, integrating with other tools for extensive monitoring, facilitating communication between departments and teams, and streamlining incident management processes.
User-friendly Interface: Many users have praised the intuitive and easy-to-use interface of OpsGenie, making it convenient for both experienced and new users to navigate and perform tasks efficiently. This sentiment was shared by a significant number of reviewers.
Effective Communication Channels: The availability of multiple communication channels such as SMS, email, and calls has been highly regarded by users. This feature allows for effective communication and prompt addressing of incidents, ensuring that important messages are delivered through preferred channels.
Efficient On-Call Management: Reviewers have highlighted the value of OpsGenie's on-call management features, including the ability to schedule on-call engineers and configure alerts related to specific issues. These functionalities contribute to efficient resource management and ensure that the right personnel are notified for each situation.
Long Response Time for Paging: Some users have expressed frustration with the long response time when paging engineers. They feel that the delay hinders their ability to address issues promptly and would like to see a reduction in the response time.
Limited Reporting Capabilities: Several users have mentioned that OpsGenie lacks comprehensive reporting capabilities. They feel that there is a significant reliance on exporting data to Excel for in-depth analysis and reporting, which they find cumbersome. Users express a desire for more robust built-in reporting features within the platform itself.
Lack of Mobile App Features: The mobile app provided by OpsGenie has been criticized by some users for its lack of features compared to the web GUI. These users believe that the app could be improved to offer a more seamless experience and provide access to all necessary functionalities on mobile devices.
Attribute Ratings
Reviews
(1-17 of 17)Companies can't remove reviews or game the system. Here's why
January 05, 2023
OpsGenie is our core to our support efforts for our customers
we use OpsGenie for both our cloud infrastructure team and product support teams. We use this for routing of issues that come into the on call person. We also use the reporting aspects of OpsGenie to understand the types of issues that come in.
- routing of issues
- scheduling of on call personnel
- simple reporting
- easy setup and override of schedules
- works well on many devices
- could add more to its reporting capabilities - much of our reporting requires exporting data to excel and doing slice/dice there.
December 24, 2022
OpsGenie - straightforward alert management and on-call scheduling
I mostly use OpsGenie for managing alerts and incidents that arise from our infrastructure both cloud-based and on-prem. It’s a pretty flexible solution and does a good job integrating with Jira and passing on the right alerts to the right members of the DevOps team. I also use it to help schedule and plan which members of the DevOps and IT teams will be on call during off-hours to address any issues that we have during product launch periods.
- Easy for new users to navigate and see what issues are present
- App is convenient and team members all can access easily using their work phone
- Simple python integration that allows for customized alerts
- Filters/analysis for past team performance of alerts are difficult since there's just a limited set of built in filters
- Can't schedule on call rotations via Outlook or Google calendar
- Doesn't really have great dashboarding or analytics within OpsGenie
December 21, 2022
Good alerting tool with fair pricing
We use OpsGenie as our main alerting tool. It's well integrated with our backend monitoring system - Prometheus, so our engineers can receive alerts via email or SMS notification (based on the severity of the issue) when something goes wrong in Production. We also use it to arrange our on-call schedule.
- Sending SMS alerts
- Mobile app push notification
- One single view of all alerts
- Provide more native integration support with different monitoring systems
December 20, 2022
Great alerting & on-call management software!
OpsGenie is used as the platform to manage our support team's contact methods and availability (e.g. their support roster) to as appropriate receive alerts as raised by our various infrastructure and software monitoring tools. It then also facilitates tracking of the alerts raised including various statuses through the incident lifecycle.
- Support roster
- Multiple communication/alert channels both receiving and sending
- Incident workflow
- configuring the escalation policy and on call roster can be complex
December 17, 2022
OpsGenie - great product at affordible price.
We use OpsGenie as an alert tool for P1, P2 issues that affect our production systems and our ability to service our customers. The tool is fully customizable and automated. We typically schedule on call rotations 8 - 12 months out. The tool allows a secondary notification if the primary on call person does not respond. I would recommend OpsGenie for anyone that needs an automated-on call notification system.
- Automated
- Customizable
- The GUI is a bit tricky sometimes
December 16, 2022
Easy to use for paging
We are using to notify the on-call user and team through the alerts and incidents. On-call users generally from engineering team through raising opsgenie alert we notify them there are high priority alerts and need your assistance so they can fixed it before the outage. The features of timeline is very useful from there you can see the alerts who has acknowledged who has ignore. Second feature is description box where you can describe the problem and also notify them engineer.
- Notifying through all the possible way like sms,mail and call.
- Ita shows the activity log it is usefull when your paging team through the incident through that you can check who has acknowledged or not.
- Notify the alerts to engineer as well as you can also add the description about alerts related what is it.
- Here you can schedule for on-call engineers
- Sometime it well take 2 3 minutes to notify engineers while paging so that time reduce scope is there.
December 16, 2022
OpsGenie a tool for excellence
OpsGenie is used as an alert management system and as a paging software to contact on-call technical respondents for issues or degradations of services. The incident reporting functionality is also very practical together with the integration with Slack.
- Different contact method preferred per respondent
- Integrate with many other SaaS
- Schedule of on-call rotations
- User roles and accesses
- Schedule override
- Alert description display
December 16, 2022
Easy to setup. Great features for the price
As we move into the next phase of our business we need a solution to help us get alerts to the correct people at the right time - so primarily for the scheduling features of OpsGenie.
We already had extensive monitoring in place through other tools like CloudWatch and Datadog that we were able to integrate with OpsGenie. Also, we'd moved to using Jira for our issue workflow so this also influenced our decision to use OpsGenie.
We already had extensive monitoring in place through other tools like CloudWatch and Datadog that we were able to integrate with OpsGenie. Also, we'd moved to using Jira for our issue workflow so this also influenced our decision to use OpsGenie.
February 03, 2020
OpsGenie the best alerting tool available by far!
OpsGenie is our primary resource for alerting across DevOps. It helps us centralize the management of the On-Call rotation and the routing of alerting.
- Alerting
- On Call
- I love it as is
May 21, 2019
OpsGenie, Making sense of your other products.
OpsGenie is used by multiple departments filling our needs as an integral part of our indecent life-cycle. As a telecommunications company, it is imperative that we know and track possible outages, bugs, and incidents and keep our teams in the loop. OpsGenie handles multiple integrations with the software we already use and allows multiple teams to manage their own rotations and escalations.
- Integrations with other commonly used platforms. ie PRTG, Slack, Zendesk, Jira Service Desk.
- Handles multiple team integration and allows for merging of tasks.
- Tracking ownership of alerts.
- OpsGenie New JIRA design has made it difficult for those not familiar with that style.
- OpsGenie could benefit from nested escalation flows for team schedules. Creating a product alert that uses and Tech Schedule as well as an Incident Manager Schedule that already exists would create less overhead and ease management.
August 07, 2018
OpsGenie's alerting capabilities are fantastic!
The on-call customer success team and our IT Operations team uses OpsGenie in conjunction with the API for Jira. When a client has an issue off hours OpsGenie is utilized to alert team members and also escalate if the initial alert was not acknowledged within specific thresholds across various incident types.
- The feature which will alert a team member on their phone and ring it, even when the phone settings are set to silent is such a valuable feature for our team!
- The ability to acknowledge and take action on issues immediately (such as forwarding or alerting others) is also helpful.
- The dashboard features allow you to control and manage the on call schedule is super helpful.
- The user management feature is a little confusing- where people substitute within an on call rotation is confusing at first.
July 27, 2018
OpsGenie automates on call with ease
We use OpsGenie as our primary means for customers to contact us during non-core business hours. Currently we have several divisions using OpsGenie and others looking to join as well for both project and support work. OpsGenie replaced a previous call service which was ever problematic and cumbersome.
- The ability to quickly enable/disable/rotate support personnel makes coordinating on call simple.
- OpsGenie provides great log detail and reporting of incoming calls and alerts which leave no question as to what happened if a call was missed or a customer disconnected.
- I love the ease at which I can turn up new numbers for customers. For example I have a customer in Mexico City for which I setup a new number local to them in minutes, applied the OpsGenie escalation and I'm done, it's live and fully functional.
- Currently unable to integrate with our phone system, but that is a limitation of our phone system.
July 27, 2018
OpsGenie is best of breed
We use it for our on call rotation system as well as for missed execution monitoring (a.k.a. OpsGenie "Heartbeats"). I'm a big fan of this company/product and have been using it since the early days. It has a million integrations which we make ample use of. Customer service is also excellent.
- It's never down. Highly dependable for an alerting system. In the 3+ years we've used it I've never missed an alert.
- Heartbeat monitoring is AWESOME
- Excellent customer service
- The Heartbeats UI isn't the most intuitive, being an "Integration" when it really acts like a core feature.
- The scheduling UI could be a little more intuitive as well. Not bad though.
February 01, 2018
Great Alert Tool
OpsGenie is being used all across our organisation. All the business, technical and infrastructure alerts are managed by OpsGenie. We are very confident and trust the tool.
It even helps us to have very good communication between remote departments and other teams.
The new users on-boarding process is really smooth and, in a few clicks, the new user is participating in the alert community
It even helps us to have very good communication between remote departments and other teams.
The new users on-boarding process is really smooth and, in a few clicks, the new user is participating in the alert community
- The app is great, it takes control of your phone and you never lose any alert.
- The on-boarding process is awesome
- The calendar is easy to use and always handy
- Sometimes when you delete someone from the scheduling you must reorganize the whole schedule
February 01, 2018
Devops review on Opsgenie
it is being used across the organisation so that we can be notified when out product / services / infrastructure needs us.
On call schedules are configured in it and if some cluster or some service goes down then the respective on call member will be notified via sms . mobile app or phone calls. The notification method and the sequence can be customised. If we miss the call then it will be forwarded to the next available person as per our scheduled list. This way there is no need to monitor the infrastructure or the services 24*7 since we are notified when we are needed.
On call schedules are configured in it and if some cluster or some service goes down then the respective on call member will be notified via sms . mobile app or phone calls. The notification method and the sequence can be customised. If we miss the call then it will be forwarded to the next available person as per our scheduled list. This way there is no need to monitor the infrastructure or the services 24*7 since we are notified when we are needed.
- Notification via sms , mobile app and call which can be configured as per out requirement and it is very easy to configure
- Setting up on call schedule to that we can set up a schedule for the whole year and no need to tweak the app again and again..
- Even the normal users can easily forward the on call schedule to some other available person if he is not available
- Easy to use GUI. just browse around 5 min and you will come to know what it does
- Mobile app can be improved more as compared to the web GUI. It lacks some features.
- When we install PpsGenie on a different cell phone, then the last use phone configuration gets messed up and we miss alerts because of that ..In that case we have to manually go and delete the old used phones...when we uninstall the app the phone used should be out of the configuration registry
- Admin users privileges could be increased
January 30, 2018
OpsGenie - make your life easy!
It is used across the whole organization, it made on-call rotation easy, cross-team collaboration is made very easy, teams can get help from another team very quickly without knowing the person.
- various integration types available
- excellent chat support
- easiness of use
- iPhone app has a problem, not sure if this is only me, go to open alerts -> then tap on the menu -> click on dashboard, it takes to the same page. I think mobile apps need some thorough testing to find more issues
- for new user its a confusion between groups and teams (i have seen few users asking what is the different between these two, I also had the same question when I was new)
- nothing else that I can think as of now
January 26, 2018
OpsGenie Worked Some Magic for Us
We are using OpsGenie across a number of departments in our organization. It fits our need for an alerting engine for high priority incidents but also as a tool for scheduling coverage for monitoring for teams across geographic locations and in-and-out of office hours in those locations.
- The integrations that OpsGenie has into other tools/platforms is something that makes it stand out - not only are there well-defined integrations that fully utilize the functionality of these other tools but also generic integrations that make pretty much any system that generates email interface with OpsGenie.
- The OnCall scheduling engine is well constructed with the ability to group users, add overrides and see a final view of what the resulting schedule will look like.
- The "WhoIsOnCall" option and the integration with Slack has meant that our support teams are always able to see who is on call jut but using the Genie function in Slack (Slack is out premier communications platform).
- Maybe a little more documentation on the query language usage on the Alerts page - some more real-life examples. Most of the generic "Open", "Closed", "Acknowledged" filters are sufficient much of the time but in a noisy system , being able to write more complicated queries is useful.