TrustRadius Insights
Kindful, a donor database software, has proven to be essential for nonprofit organizations in managing their donor and supporter lists. …
Starting at $119 per month
View PricingOverview
What is Kindful, a Bloomerang product?
Kindful aims to help nonprofit organizations across the world fundraise more effectively. Kindful includes fundraising tools, reporting, and analytics all in one CRM.Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.
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Pricing
Standard
$119
Cloud
per month
Standard
$239
Cloud
per month
Standard
$349
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://kindful.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $119 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Kindful, a Bloomerang product?
Kindful aims to help nonprofit organizations across the world fundraise more effectively. Kindful includes fundraising tools, reporting, and analytics all in one CRM.
Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.
Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.
Kindful, a Bloomerang product Features
Additional Features
- Supported: Unlimited Donation Pages
- Supported: Unlimited Peer-to-Peer Fundraising Pages
- Supported: Unlimited Admin Users
- Supported: Automatic Acknowledgements
- Supported: Built-in Mail Merge
- Supported: Donation Tracking
- Supported: Unlimited Groups
- Supported: Unlimited Custom Searches
- Supported: Prebuilt Search Templates
- Supported: Built-in Integrations
- Supported: Realtime Donor Records
- Supported: Task Management
- Supported: Reporting
- Supported: Customizable Reports
- Supported: Custom Fields
- Supported: API for custom integration
- Supported: Mobile access
Kindful, a Bloomerang product Screenshots
Kindful, a Bloomerang product Video
Kindful Overview Demo | Integrated Nonprofit CRM and Fundraising Tools
Kindful, a Bloomerang product Integrations
- Mailchimp
- QuickBooks Online
- Stripe Payments
- Eventbrite
- PayPal Payments Pro
- Authorize.net
- Emma by Marigold
- Shopify
- CharityAuctionsToday
- LambShops
Kindful, a Bloomerang product Competitors
Kindful, a Bloomerang product Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Kindful, a Bloomerang product starts at $119.
Neon CRM, Blackbaud eTapestry, and DonorPerfect are common alternatives for Kindful, a Bloomerang product.
Reviewers rate Support Rating highest, with a score of 9.8.
The most common users of Kindful, a Bloomerang product are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(33)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Kindful, a donor database software, has proven to be essential for nonprofit organizations in managing their donor and supporter lists. With integration capabilities with various software tools such as QuickBooks, MailChimp, FundraiseUp, and Zapier, Kindful serves as a central source of truth for all contacts, volunteers, supporters, and board members. Users appreciate how Kindful allows them to track and compare donor activity, offering clear visibility into who donated and how much. The user-friendly interface and online accessibility make it convenient for staff members of all levels to access and utilize the information within the software. Additionally, Kindful's integration with QuickBooks eliminates the need for duplicate data entry and ensures accurate financial reporting. The specialist support provided during the onboarding process has also been highly valuable to users. While some users have experienced discrepancies in financial reports between Kindful and QuickBooks, these issues were resolved through modifications in payment methods and exporting reports. Overall, Kindful has proven helpful in managing donor relations, tracking engagement, generating reports, and acting as a hub for assimilating donors into organizations
Two-Way Integration with MailChimp: Several users have found the two-way integration between Kindful and MailChimp highly beneficial. They appreciate how contacts can sync instantly with minimal setup, streamlining their email marketing efforts and saving them time and effort.
User-Friendly Nature: Many reviewers praise Kindful for its user-friendly nature. They mention that the software is highly intuitive, making it easy to navigate through input screens and reports. This intuitive design allows teams to start using the software with minimal training, increasing their productivity.
Onboarding Process: Users are impressed with the onboarding process provided by Kindful. They specifically mention the personalized assistance they received, which includes help setting up initial integrations, reports, and training. This personalized support makes it easier for them to get started with the software and ensures a smooth transition from their previous systems.
Missing Features for Fundraising Planning: Some users have expressed frustration with the lack of functionality in Kindful for planning next actions in major gifts fundraising. They have resorted to planning outside of Kindful and entering actions as they occur, which can be cumbersome and time-consuming.
Challenges with Household Management: Several users find managing households in Kindful to be challenging, especially when it comes to soft-credits. This can lead to errors in reporting and cause confusion when trying to track relationships between contacts.
Complicated Filters and Information Retrieval: Many users have mentioned that the filters in Kindful are complicated and would prefer a clearer system for obtaining specific information or location-based filtering. They find it difficult to navigate through the system and sometimes struggle to find the desired information when generating reports.
Based on user reviews, users commonly recommend the following for Kindful:
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Taking the time to learn the program: Users suggest familiarizing yourself with Kindful before making any decisions. It is considered easy to use and navigate without requiring special training.
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Appreciating excellent customer service: Many users praise Kindful's customer service, noting their quick responses and issue resolution. They recommend reaching out to them for any requests or questions.
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Considering suitability for small nonprofits: Kindful is highly recommended for small to mid-sized nonprofits. Users believe it offers good value for smaller organizations and serves as a well-rounded CRM option. It is considered user-friendly, affordable, and continually improving based on customer input.
Other notable recommendations include doing a demo and speaking to current users to ensure user-friendliness, researching integration capabilities with desired products, and considering Kindful's evolving functionality. Some users mention that while Kindful may not suit larger organizations' complex reporting needs, it is still an excellent choice for small to mid-size nonprofits.
Attribute Ratings
Reviews
(1-19 of 19)Companies can't remove reviews or game the system. Here's why
July 12, 2022
Kindful is great for small non-profits!
We use Kindful for all of our donor management and donation management. It is being used across the whole organization. As a small non-profit, we do not have the resources to dedicate people and time to these systems and so Kindful takes care of it for us. They have been very useful and important in helping us keep track of our donors and compare years. We are able to see clearly who donated, how much, and account for them in a way we would not have the ability to otherwise. Kindful has been very helpful for us.
- Donor management - Clear and organized management of all of our donors.
- Donation management - They help us set up donation pages and help us keep track of all of our donations. We are able to see how we did by month, year, and compare it to the others.
- Can get expensive for a small non-profit without consistent income.
- Takes time to get used to.
August 03, 2021
Kindful is decent for the price
We use Kindful in our fundraising/development department to keep track of donors and donations. It's a cloud-based CRM like you'd find in any nonprofit development shop.
- It functions fairly well as a CRM
- Easy to find donors and connected info
- Support is pretty good
- Printing a thank you from gift entry
- Editing a thank you from kindful rather than downloading a PDF
- Difficult to link donors to organizations and vise versa
- Running reports is difficult
April 23, 2021
Kindful helps us keep the ball in the fairway with our donors and fundraising campaigns!
As a new nonprofit, SERVANTEE wanted to get started on the right path with being able to manage all of our donor CRM and fundraising in one platform. We reviewed several top platforms and found Kindful to be the best fit for our needs. Being able to connect with our donors as well as setup and unlimited fundraising/event campaigns is key to our growth and sustainability.
- Donor Management
- Fundraising Campaigns
- Donor Communication
March 21, 2021
Kindful The Perfect Fit
Kindful is used as a donor management system by our non-profit to collect donor information and create donation reports. We utilize the acknowledgement and tracking of correspondence features, campaign set up and synching between Mailchimp and QuickBooks.
- Easy Reporting - just about anything you need reported on
- Easy data entry of donors and information
- The dashboard gives you a quick overview of year to date data
- The donors have a hard time accessing their accounts and navigating how to make changes to their giving
March 12, 2021
Kindful enabled our new non-profit to thrive
Hope680 uses Kindful as our donor database, as well as to manage our list of volunteers and supporters. We use the integrations with QuickBooks, Mailchimp, FundraiseUp and Zapier. Kindful is used across our entire organization including board members. It serves as our central source of truth for all our contacts (donors, supporters, volunteers, board members), as well as all income.
- Mailchimp Integration - I love how there is a two way integration so contacts added on either system sync instantly to the other with minimal setup
- User friendly - the input screens and reports are very intuitive. Our team was able to start using them with minimal training
- Onboarding - we were very impressed with the entire onboarding process which included help setting up initial integrations, reports and training
- Volunteer tracking is possible with custom fields - but would be ideal if this were out of the box
- Event tracking is possible but for a single registrant it requires them to enter their information twice (once as a registrant, and once as a payer) which is not ideal
February 10, 2021
When Kindful is not really kind
Score 1 out of 10
Vetted Review
Verified User
Our nonprofit did our homework when looking for a donor management system. There were two in the final running and as a result of the Kindful demo and Q&A time, we decided to sign a contract with Kindful. Kindful seemed user friendly, we liked that it was an online platform so that all staff could access the information. I in particular liked that it would sync with QuickBooks to eliminate duplicate posting in the two individual platforms. WE also did not want to use Kindful as our credit card processor and were told that was not a problem, we could continue to use our current system.
The boarding presentation seemed very strong, and always a concern when getting involved with a new system. We paid extra to have 1 hour a month of specialist support, one on one time. We had to have several separate exports of information put into Excel format so that Kindful could manually upload into to Kindful account, items that would not transfer during the onboarding upload. One report I had to create was of all invoices posted in Quickbooks as Kindful did not recognize them when during our onboarding upload. This was a bit time consuming needed to be done for Kindful to be uploaded with accurate information.
After a few months of working with Kindful I realized that some of the transactions posted in QuickBooks were not syncing with Kindful. There were discrepancies in the reports. It was discovered that Kindful was not recognizing a payment method in QuickBooks, and therefore did not accept them and add them to the Kindful donors profile.
We were told we had to modify how we posted payment methods in QuickBooks so that Kindful would recognize the transaction. I had to export a report from QuickBooks of those transactions that did not post in Kindful so that they could add them to Kindful. When the upload was completed, I was horrified to see that this caused a duplication of the transaction in our QuickBooks account, causing 10 years of duplicated deposits. The process to correct our QuickBooks account required that I manually deleted each deposit, one at a time, and there were over 700. The tech support rep from Kindful said there was no other way to correct the duplication in Quickbooks. Who could this happen? It was discovered after the fact that one simple step could have been done, turn off the Kindful to QuickBooks automatic sync feature. How did our onboarding specialist miss this?
After 6 months of working in Kindful, spending approx. 60-70 hours of staff time to add the additional information the initial onboarding upload did not add to Kindful, the time spent working with our specialist to determine what was causing the discrepancies in the financial reports with Kindful and QuickBooks, the time spent correcting the information synced to QuickBooks that corrupted the integrity of QuickBooks, the one program we depend on for accurate financial information, we had to break our ties with Kindful.
During all of the hardships discovered between Kindful and Quickbooks, and the staff hours lost in fixing so many issues, I made an appeal to Kindful asking if they would consider some form of compensation for the staff hours paid to fix the mistakes that could have been avoided if the issues sync feature was set up correctly, and proactively by our contracted specialist and not found after that fact by the technical support person who discovered the problem. They offered a $300 discount for our 2021 renewal, which I again appealed as it did not cover the staff hours paid to fix the mistakes caused by Kindful. They increased that offer to a $600 renewal discount, and that was gracious of them.
As our staff reviewed all that had happened and the cost-benefit Kindful had brought our organization it was determined we would not renew our contract. When I informed Kindful that we were not going to renew, I asked if they would consider prorating our 2020 contract fee and honor the $600 loss of staff hours that was promised as a renewal discount to compensate for the issues we had experienced. I was very disappointed but not surprised when they told us they would not honor any type of financial refund. Therefore, the only conclusion I am left with is the Kindful was not kind to us!
- Great response time to questions.
- Takes ownership for their mistakes.
- Onboarding uploads.
- Better communication.
- Better training system/structure.
May 12, 2020
Kindful is kind and full of ease
Kindful acts as our donor database for our organization. It is primarily used by our development team while a number of people from other departments have access to it but are not the primary users. We use this to record donations, donor information and pull reports for data analysis and mailing lists.
- Easy to use.
- Straightforward design.
- Could use more detailed reporting.
- It seems unable to differentiate between state abbreviations and full state names.
February 22, 2020
Serving your donors has never been easier with Kindful support!
Our organization utilizes Kindful as a donor management resource. Our fundraising team primarily uses Kindful but several of our key team members such as our executive director and finance department have access as well. Kindful allows us to easily capture donor information and analyze our database to determine how to best leverage each gift.
- Campaign pages are easy to set up and donor information is captured for use in managing these donors long term.
- Kindful syncs with a number of useful and applicable apps such as Eventbrite which reduces the amount of time we need to spend on administration.
- Detailed custom email campaigns and reports can be confusing to navigate. However, Kindful provides excellent customer support and training to make it as easy as possible.
- The price can be a turn off for many people, but if you have an aggressive plan to increase funding, Kindful pricing is scalable based on the size of your database.
February 10, 2020
Kindful: a great CRM
We use Kindful as a CRM to manage our donors, programs, events and donations. It is used across the entire organization and it helps us keep accurate records of transactions, donor and constituent data.
- Seamless QBO Integration.
- Customization - can really customize contact settings, campaign settings etc. Make it work for you!
- Program Management - the system is still evolving which is great, but it currently does not fill every single program management and event management need that we have.
- Mail sync - Kindful no longer syncs with Gmail, which is a big issue with tracking emails and attaching those interactions to specific people.
February 10, 2020
Kindful has been kind to us
Kindful is helping us manage our donor relations. Our primary use of the software is to manage and grow our donor engagement. Reporting and tracking are the two primary uses. We also use Kindful as a hub for the other software tools we are using. When someone donates, check-in as a guest, volunteers, or goes to one of our events, we port them over to Kindful and attempt to assimilate them further into our organization.
- Kindful has a simple user interface that allows for an inexperienced team member to be able to navigate with ease.
- Kindful is good for small to mid-sized nonprofits who need decent reporting features.
- We use a handful of different software to meet our everyday needs, Kindful's integrations often time create duplicate contacts that we spend a lot of time cleaning up.
- Kindful's donation pages aren't great, they have partners that you can use that have better donation pages and flows but they come at an additional cost.
February 09, 2020
Kindful really is kind
Kindful is currently being used to track all our donors and sponsors. I am the only one who inputs anything, but others use it to look up information. We have several fund raisers throughout the year, and Kindful helps to keep us organized. It is also very helpful with our year end reports.
- Very easy to send donors their year end giving form.
- Love being able to group by different donors to the correct fundraiser, so we know who to contact for what fundraiser in the future.
- Reports. Sometimes its difficult to get exactly what you are looking for.
- Would love it if it would sync with Ministry Sync so I did not have to import info from another site into Kindful.
February 08, 2020
Kindful at a glance
The entire organization uses Kindful. We use Kindful for collecting donations and tracking donors information.
- Customer Services
- Webinars
- Text to Give
- Snail Mail and Labeling option
February 04, 2020
Helping Small Non-Profits Grow With Kindful-ness
We use Kindful across our whole organization as a CRM and donor management solution. It centralizes our communication, client management, and marketing initiatives.
- A user-friendly CRM.
- Robust search and report functions.
- Non-tax deductible transactions sometimes get lumped into tax deductible transactions.
- Robust reports can be confusing.
Kindful is our organization's donor management system. We use it to track all donors' contact information and contribution history. We also use it to assign donor recognition tasks and run development reports. Our development-facing team members use this software.
- Donor management.
- Fundraising reports.
- Tracking pledges for future fiscal years.
- More customization of acknowledgement letters and emails.
January 30, 2020
Kindful CRM is the way to go
Kindful is the main CRM that we utilize for donors, customers, and participants for events, etc. It helps us keep all areas of involvement in one place.
- Excellent customer service. They are ready to help at all times.
- They partner with various other systems which helps keep all things working seamlessly such as email campaigns and categories needed for reporting.
- Some of the 3rd party apps we use just don't all integrate with Kindful how we would hope. We end up with too many duplicate contacts. It is hard to constantly go through and make sure it is all cleaned up before you get behind.
- Filters still get complicated when you want to get specific info or location. This could be a little clearer.
January 30, 2020
Kindful for Smaller Nonprofits
Kindful is used to manage donor and volunteer activity for the entire nonprofit. It helps us manage events, communications, and fundraising goals.
- Donor management.
- Integration with other software such as Eventbrite, Golden, and Mail Chimp.
- Event management internally
- Email design features and communication features
May 24, 2019
CRM system of my choice
Our organization uses Kindful as a CRM system to manage our donor database to record donations, gifts, and pledges. Kindful is used by our fundraising department and the system works really well to manage our day to day donor's affairs and donations and outreach program.
- Kindful integrates with other apps such as Stripe payment system, among other payment apps, that allows the organization to easily collect donations and pledges from donors.
- Kindful has the ability to be linked to your company website using your company's logo in order to accept donations and maintain your donor database
- Kindful platform integrates with many different apps that allow the user to add useful apps such as reporting and donor mailing apps.
- The system performs very well with minimum interruption of service.
- The system collects and organizes the donor's data really well especially in terms of donor follow-ups, which helps the organization keep nourishing the relationship with its major donors.
- Kindful needs to improve its filtering features. The system provides so many filtering options that at times it is too confusing. Make the filtering option user-friendly and simple.
- The system doesn't stop refunds. If you click refund by accident, then there is no way to go back and undo it. It seems that this can be fixed.
- I wish the team at Kindful would work on creative charts, bars and other forms of financial reporting on progress and other useful resources that organizations can use to optimize the fundraising department. There are apps that can do this and integrate with Kindful, but in my humble opinion, Kindful should own this part. It also creates a burden on the organization who needs to pay more for these apps, and sometimes when you integrate the app with Kindful, the platform doesn't look as user-friendly as it was before integration.
- Last but not least, I wish Kindful could work with the Stripe app team to also allow the organization to show the fee charges per transactions. At the moment, the system only shows the total donated amount which is fine, but having a filtering option to see fees charges would be a nice thing to have.
December 10, 2018
Kindful is Killer!
Kindful is used by all of our staff to navigate, manage, and engage our donors. Kindful really has made it so much easier to manage our donors, automatic donations, donor profiles, and incoming funds. We use Kindful to know how much funding we will get for our monthly auto-pay donors as well as manual single-time donors.
- Great at managing recurring donations
- Accurate reports of lifetime giving
- Auto-generates lists of LYBUNT donors for annual campaigns
- Sometimes I'm concerned with the accuracy of the lifetime donor amounts.
- It's expensive ($500 annually) which may deter some other non-profits.
- I'd like to be able to email a specific group of donors within the interface.
September 11, 2018
Beautiful Donation Pages, Does All the Basics, Plays Well With Others
Kindful is our CRM for fundraising, outreach, volunteers and event registrants. Its primary use is for fundraising to securely accept online donations, track all donors, and acknowledge donors. We use it across all departments and it effectively streamlines many back-office functions for our organization.
- We particularly love the flexibility of Kindful's donation pages and donation plug-ins. They make it possible for us to accept donations on our website, without having donors have to leave the website.
- Kindful effectively streamlines back-office functions including acknowledgements for gifts - which saves our small 2-person team vital hours each week.
- Kindful integrates to a variety of valuable platforms, allowing us to manage all of our data in one place. Currently, we integrate with MailChimp [so all email recipients are segmented in Kindful, emails are sent from MailChimp], Fundraising Report Card, and several custom integrations through Kindful's open API [including one that tracks volunteer events and another that connects to CauseVox].
- Kindful's basic metrics and "dashboard" give us instant access to live fundraising results that are shown against historical information - giving us the ability to see how we're doing at all times.
- While Kindful is the best at tracking and showing us what interactions have happened in the past with our constituents, it leaves a lot to be desired in terms of planning next actions for major gifts fundraising. There is some basic functionality, but we have resorted to planning future actions outside of Kindful and entering them into Kindful as they occur.
- The "households" in Kindful can be a challenge, which goes hand-in-hand with the challenges with soft-credits. You can show these things, but when reporting, there can be errors since Kindful treats a "transaction" differently than a "credit. So if I ask for a list of donors whose largest gift is over $1,000 - It can miss people who give through Donor Advised Funds. But since it will generally pull in the donor advised fund, I can usually extrapolate and find the missing records.
- The "Organization" accounts in Kindful could be more robust. But since Kindful offers "Custom Fields" - that can be used to pull reports - we've been able to work around this.
- Kindful does include a peer-to-peer fundraising tool, but these are very basic and we ended up using a different tool to do our peer-to-peer. That being said, we still use that open API to bring all of that information into Kindful... which works wonderfully!