TrustRadius
https://media.trustradius.com/product-logos/wR/3n/CB7R1K5TX84M.PNGKindfulCRM system of my choice2019-05-24T22:09:00.012ZOur organization uses Kindful as a CRM system to manage our donor database to record donations, gifts, and pledges. Kindful is used by our fundraising department and the system works really well to manage our day to day donor's affairs and donations and outreach program.,Kindful integrates with other apps such as Stripe payment system, among other payment apps, that allows the organization to easily collect donations and pledges from donors.
Kindful has the ability to be linked to your company website using your company's logo in order to accept donations and maintain your donor database
Kindful platform integrates with many different apps that allow the user to add useful apps such as reporting and donor mailing apps.
The system performs very well with minimum interruption of service.
The system collects and organizes the donor's data really well especially in terms of donor follow-ups, which helps the organization keep nourishing the relationship with its major donors.,Kindful needs to improve its filtering features. The system provides so many filtering options that at times it is too confusing. Make the filtering option user-friendly and simple.
The system doesn't stop refunds. If you click refund by accident, then there is no way to go back and undo it. It seems that this can be fixed.
I wish the team at Kindful would work on creative charts, bars and other forms of financial reporting on progress and other useful resources that organizations can use to optimize the fundraising department. There are apps that can do this and integrate with Kindful, but in my humble opinion, Kindful should own this part. It also creates a burden on the organization who needs to pay more for these apps, and sometimes when you integrate the app with Kindful, the platform doesn't look as user-friendly as it was before integration.
Last but not least, I wish Kindful could work with the Stripe app team to also allow the organization to show the fee charges per transactions. At the moment, the system only shows the total donated amount which is fine, but having a filtering option to see fees charges would be a nice thing to have.,10,Since we purchased Kindful, our organization has generated more revenue than before. The increase in revenue is particularly due to the current and relevant information the fundraising department generates much more effectively and efficiently to be used in its fundraising campaigns.
Pricing increases as more donors are added into the system is, in my opinion, a bit upsetting. I wish to see Kindful's fee model increases based on per revenue growth rather than donor growth.,DonorSnap,Xerox Desktop Outsourcing, QuickBooks Online, TracksmartVerified UserBeautiful Donation Pages, Does All the Basics, Plays Well With Others2018-09-11T15:58:42.296ZKindful is our CRM for fundraising, outreach, volunteers and event registrants. Its primary use is for fundraising to securely accept online donations, track all donors, and acknowledge donors. We use it across all departments and it effectively streamlines many back-office functions for our organization.,We particularly love the flexibility of Kindful's donation pages and donation plug-ins. They make it possible for us to accept donations on our website, without having donors have to leave the website.
Kindful effectively streamlines back-office functions including acknowledgements for gifts - which saves our small 2-person team vital hours each week.
Kindful integrates to a variety of valuable platforms, allowing us to manage all of our data in one place. Currently, we integrate with MailChimp [so all email recipients are segmented in Kindful, emails are sent from MailChimp], Fundraising Report Card, and several custom integrations through Kindful's open API [including one that tracks volunteer events and another that connects to CauseVox].
Kindful's basic metrics and "dashboard" give us instant access to live fundraising results that are shown against historical information - giving us the ability to see how we're doing at all times.,While Kindful is the best at tracking and showing us what interactions have happened in the past with our constituents, it leaves a lot to be desired in terms of planning next actions for major gifts fundraising. There is some basic functionality, but we have resorted to planning future actions outside of Kindful and entering them into Kindful as they occur.
The "households" in Kindful can be a challenge, which goes hand-in-hand with the challenges with soft-credits. You can show these things, but when reporting, there can be errors since Kindful treats a "transaction" differently than a "credit. So if I ask for a list of donors whose largest gift is over $1,000 - It can miss people who give through Donor Advised Funds. But since it will generally pull in the donor advised fund, I can usually extrapolate and find the missing records.
The "Organization" accounts in Kindful could be more robust. But since Kindful offers "Custom Fields" - that can be used to pull reports - we've been able to work around this.
Kindful does include a peer-to-peer fundraising tool, but these are very basic and we ended up using a different tool to do our peer-to-peer. That being said, we still use that open API to bring all of that information into Kindful... which works wonderfully!,8,Kindful saves us time and despite needing other platforms to meet some needs, it still saves us money.Amanda MulderKindful is Killer!2018-12-10T18:41:43.958ZKindful is used by all of our staff to navigate, manage, and engage our donors. Kindful really has made it so much easier to manage our donors, automatic donations, donor profiles, and incoming funds. We use Kindful to know how much funding we will get for our monthly auto-pay donors as well as manual single-time donors.,Great at managing recurring donations
Accurate reports of lifetime giving
Auto-generates lists of LYBUNT donors for annual campaigns,Sometimes I'm concerned with the accuracy of the lifetime donor amounts.
It's expensive ($500 annually) which may deter some other non-profits.
I'd like to be able to email a specific group of donors within the interface.,8,We've retained donors because we have accurate information about their giving history.
The annual cost is concerning from a budget standpoint but I think it's worth the investment - most donor management software is much more costly.
Negatively, sometimes auto-donations go through that people accidentally set up, but that's not on Kindful's end.,Adobe Acrobat DC, Calendly, HightailVerified User
Unspecified
Kindful
5 Ratings
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