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February 24, 2020
We use Kindful for all of our donor management and donation management. It is being used across the whole organization. As a small non-profit, we do not have the resources to dedicate people and time to these systems and so Kindful takes care of it for us. They have been very useful and important in helping us keep track of our donors and compare years. We are able to see clearly who donated, how much, and account for them in a way we would not have the ability to otherwise. Kindful has been very helpful for us.
- Donor management - Clear and organized management of all of our donors.
- Donation management - They help us set up donation pages and help us keep track of all of our donations. We are able to see how we did by month, year, and compare it to the others.
- Can get expensive for a small non-profit without consistent income.
- Takes time to get used to.
February 10, 2020
Kindful is helping us manage our donor relations. Our primary use of the software is to manage and grow our donor engagement. Reporting and tracking are the two primary uses. We also use Kindful as a hub for the other software tools we are using. When someone donates, check-in as a guest, volunteers, or goes to one of our events, we port them over to Kindful and attempt to assimilate them further into our organization.
- Kindful has a simple user interface that allows for an inexperienced team member to be able to navigate with ease.
- Kindful is good for small to mid-sized nonprofits who need decent reporting features.
- We use a handful of different software to meet our everyday needs, Kindful's integrations often time create duplicate contacts that we spend a lot of time cleaning up.
- Kindful's donation pages aren't great, they have partners that you can use that have better donation pages and flows but they come at an additional cost.
February 03, 2020
We use Kindful across our whole organization as a CRM and donor management solution. It centralizes our communication, client management, and marketing initiatives.
- A user-friendly CRM.
- Robust search and report functions.
- Non-tax deductible transactions sometimes get lumped into tax deductible transactions.
- Robust reports can be confusing.
January 31, 2020
Kindful is our organization's donor management system. We use it to track all donors' contact information and contribution history. We also use it to assign donor recognition tasks and run development reports. Our development-facing team members use this software.
- Donor management.
- Fundraising reports.
- Tracking pledges for future fiscal years.
- More customization of acknowledgement letters and emails.
January 30, 2020
Kindful is the main CRM that we utilize for donors, customers, and participants for events, etc. It helps us keep all areas of involvement in one place.
- Excellent customer service. They are ready to help at all times.
- They partner with various other systems which helps keep all things working seamlessly such as email campaigns and categories needed for reporting.
- Some of the 3rd party apps we use just don't all integrate with Kindful how we would hope. We end up with too many duplicate contacts. It is hard to constantly go through and make sure it is all cleaned up before you get behind.
- Filters still get complicated when you want to get specific info or location. This could be a little clearer.
January 30, 2020
Kindful is used to manage donor and volunteer activity for the entire nonprofit. It helps us manage events, communications, and fundraising goals.
- Donor management.
- Integration with other software such as Eventbrite, Golden, and Mail Chimp.
- Event management internally
- Email design features and communication features
May 12, 2020
Kindful acts as our donor database for our organization. It is primarily used by our development team while a number of people from other departments have access to it but are not the primary users. We use this to record donations, donor information and pull reports for data analysis and mailing lists.
- Easy to use.
- Straightforward design.
- Could use more detailed reporting.
- It seems unable to differentiate between state abbreviations and full state names.
February 22, 2020
Our organization utilizes Kindful as a donor management resource. Our fundraising team primarily uses Kindful but several of our key team members such as our executive director and finance department have access as well. Kindful allows us to easily capture donor information and analyze our database to determine how to best leverage each gift.
- Campaign pages are easy to set up and donor information is captured for use in managing these donors long term.
- Kindful syncs with a number of useful and applicable apps such as Eventbrite which reduces the amount of time we need to spend on administration.
- Detailed custom email campaigns and reports can be confusing to navigate. However, Kindful provides excellent customer support and training to make it as easy as possible.
- The price can be a turn off for many people, but if you have an aggressive plan to increase funding, Kindful pricing is scalable based on the size of your database.
We use Kindful as a CRM to manage our donors, programs, events and donations. It is used across the entire organization and it helps us keep accurate records of transactions, donor and constituent data.
- Seamless QBO Integration.
- Customization - can really customize contact settings, campaign settings etc. Make it work for you!
- Program Management - the system is still evolving which is great, but it currently does not fill every single program management and event management need that we have.
- Mail sync - Kindful no longer syncs with Gmail, which is a big issue with tracking emails and attaching those interactions to specific people.
Kindful is currently being used to track all our donors and sponsors. I am the only one who inputs anything, but others use it to look up information. We have several fund raisers throughout the year, and Kindful helps to keep us organized. It is also very helpful with our year end reports.
- Very easy to send donors their year end giving form.
- Love being able to group by different donors to the correct fundraiser, so we know who to contact for what fundraiser in the future.
- Reports. Sometimes its difficult to get exactly what you are looking for.
- Would love it if it would sync with Ministry Sync so I did not have to import info from another site into Kindful.
The entire organization uses Kindful. We use Kindful for collecting donations and tracking donors information.
- Customer Services
- Webinars
- Text to Give
- Snail Mail and Labeling option
Our organization uses Kindful as a CRM system to manage our donor database to record donations, gifts, and pledges. Kindful is used by our fundraising department and the system works really well to manage our day to day donor's affairs and donations and outreach program.
- Kindful integrates with other apps such as Stripe payment system, among other payment apps, that allows the organization to easily collect donations and pledges from donors.
- Kindful has the ability to be linked to your company website using your company's logo in order to accept donations and maintain your donor database
- Kindful platform integrates with many different apps that allow the user to add useful apps such as reporting and donor mailing apps.
- The system performs very well with minimum interruption of service.
- The system collects and organizes the donor's data really well especially in terms of donor follow-ups, which helps the organization keep nourishing the relationship with its major donors.
- Kindful needs to improve its filtering features. The system provides so many filtering options that at times it is too confusing. Make the filtering option user-friendly and simple.
- The system doesn't stop refunds. If you click refund by accident, then there is no way to go back and undo it. It seems that this can be fixed.
- I wish the team at Kindful would work on creative charts, bars and other forms of financial reporting on progress and other useful resources that organizations can use to optimize the fundraising department. There are apps that can do this and integrate with Kindful, but in my humble opinion, Kindful should own this part. It also creates a burden on the organization who needs to pay more for these apps, and sometimes when you integrate the app with Kindful, the platform doesn't look as user-friendly as it was before integration.
- Last but not least, I wish Kindful could work with the Stripe app team to also allow the organization to show the fee charges per transactions. At the moment, the system only shows the total donated amount which is fine, but having a filtering option to see fees charges would be a nice thing to have.
September 11, 2018
Kindful is our CRM for fundraising, outreach, volunteers and event registrants. Its primary use is for fundraising to securely accept online donations, track all donors, and acknowledge donors. We use it across all departments and it effectively streamlines many back-office functions for our organization.
- We particularly love the flexibility of Kindful's donation pages and donation plug-ins. They make it possible for us to accept donations on our website, without having donors have to leave the website.
- Kindful effectively streamlines back-office functions including acknowledgements for gifts - which saves our small 2-person team vital hours each week.
- Kindful integrates to a variety of valuable platforms, allowing us to manage all of our data in one place. Currently, we integrate with MailChimp [so all email recipients are segmented in Kindful, emails are sent from MailChimp], Fundraising Report Card, and several custom integrations through Kindful's open API [including one that tracks volunteer events and another that connects to CauseVox].
- Kindful's basic metrics and "dashboard" give us instant access to live fundraising results that are shown against historical information - giving us the ability to see how we're doing at all times.
- While Kindful is the best at tracking and showing us what interactions have happened in the past with our constituents, it leaves a lot to be desired in terms of planning next actions for major gifts fundraising. There is some basic functionality, but we have resorted to planning future actions outside of Kindful and entering them into Kindful as they occur.
- The "households" in Kindful can be a challenge, which goes hand-in-hand with the challenges with soft-credits. You can show these things, but when reporting, there can be errors since Kindful treats a "transaction" differently than a "credit. So if I ask for a list of donors whose largest gift is over $1,000 - It can miss people who give through Donor Advised Funds. But since it will generally pull in the donor advised fund, I can usually extrapolate and find the missing records.
- The "Organization" accounts in Kindful could be more robust. But since Kindful offers "Custom Fields" - that can be used to pull reports - we've been able to work around this.
- Kindful does include a peer-to-peer fundraising tool, but these are very basic and we ended up using a different tool to do our peer-to-peer. That being said, we still use that open API to bring all of that information into Kindful... which works wonderfully!
Kindful is used by all of our staff to navigate, manage, and engage our donors. Kindful really has made it so much easier to manage our donors, automatic donations, donor profiles, and incoming funds. We use Kindful to know how much funding we will get for our monthly auto-pay donors as well as manual single-time donors.
- Great at managing recurring donations
- Accurate reports of lifetime giving
- Auto-generates lists of LYBUNT donors for annual campaigns
- Sometimes I'm concerned with the accuracy of the lifetime donor amounts.
- It's expensive ($500 annually) which may deter some other non-profits.
- I'd like to be able to email a specific group of donors within the interface.
Kindful Scorecard Summary
What is Kindful?
Kindful aims to help nonprofit organizations across the world fundraise more effectively. Kindful includes fundraising tools, reporting, and analytics all in one CRM.
Categories: Nonprofit CRM
Kindful Screenshots
Kindful Integrations
Mailchimp, QuickBooks Online, Stripe, Eventbrite, PayPal Payments, Authorize.Net, Emma, Shopify, CharityAuctionsToday, LambShops
Kindful Competitors
Kindful Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
| Edition | Pricing Details | Terms |
|---|---|---|
| Starter | 100/month | 0-1000 Contacts |
| Launch | 200/month | 1001-5000 Contacts |
| Growing | 300/month | 5001-15000 Contacts |
| Pro | 400/month | 15001-25000 Contacts |
| Enterprise | 600/month | 25001-50000 Contacts |
All plans include: unlimited admin users, unlimited donation pages with peer-to-peer fundraising, built-in integrations, and automated reporting. Pricing also includes comprehensive web-based training upon signup and ongoing online support at no additional cost.
Kindful Support Options
| Paid Version | |
|---|---|
| Phone | |
| Live Chat | |
| FAQ/Knowledgebase | |
| Social Media | |
| Video Tutorials / Webinar |
Kindful Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |