Kindful Reviews

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19 Ratings
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Score 9.4 out of 100

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TrustRadius Top Rated for 2020

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Reviews (1-14 of 14)

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February 24, 2020
Nick Shoff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Kindful for all of our donor management and donation management. It is being used across the whole organization. As a small non-profit, we do not have the resources to dedicate people and time to these systems and so Kindful takes care of it for us. They have been very useful and important in helping us keep track of our donors and compare years. We are able to see clearly who donated, how much, and account for them in a way we would not have the ability to otherwise. Kindful has been very helpful for us.
  • Donor management - Clear and organized management of all of our donors.
  • Donation management - They help us set up donation pages and help us keep track of all of our donations. We are able to see how we did by month, year, and compare it to the others.
  • Can get expensive for a small non-profit without consistent income.
  • Takes time to get used to.
Kindful is well suited for any non-profit looking for more advanced donor management software. It is good for small non-profits and large ones as well.
They are very supportive and helpful. They have an extensive on-boarding process and have been very helpful when I've had questions.
Read Nick Shoff's full review
February 10, 2020
Patrick Palmer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Kindful is helping us manage our donor relations. Our primary use of the software is to manage and grow our donor engagement. Reporting and tracking are the two primary uses. We also use Kindful as a hub for the other software tools we are using. When someone donates, check-in as a guest, volunteers, or goes to one of our events, we port them over to Kindful and attempt to assimilate them further into our organization.
  • Kindful has a simple user interface that allows for an inexperienced team member to be able to navigate with ease.
  • Kindful is good for small to mid-sized nonprofits who need decent reporting features.
  • We use a handful of different software to meet our everyday needs, Kindful's integrations often time create duplicate contacts that we spend a lot of time cleaning up.
  • Kindful's donation pages aren't great, they have partners that you can use that have better donation pages and flows but they come at an additional cost.
I recommend Kindful as a good and affordable option for small to midsize non-profits. I find that it's easy to use, easy to integrate and an overall good off-the-shelf option. The learning curve to navigate Kindful is minimal, probably the most straightforward interface that I have used. I don't think Kindful is the best tool for groups that have a large donor base and need strong reporting.
Every time we reach out to the Kindful support team, they are quick to answer and happy to help. We find that the Kindful customer support team is professional, kind, and willing to take the time and put in the effort to solve problems. Even when they say they will research and call back, by the time they call you back you can tell they put a lot of effort into researching your answer. Really great customer support.
Read Patrick Palmer's full review
February 03, 2020
Tara Owens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Kindful across our whole organization as a CRM and donor management solution. It centralizes our communication, client management, and marketing initiatives.
  • A user-friendly CRM.
  • Robust search and report functions.
  • Non-tax deductible transactions sometimes get lumped into tax deductible transactions.
  • Robust reports can be confusing.
For small non-profits getting on their feet and moving to robust systems, Kindful is excellent. In the non-profit world, Kindful is unbeatable, and the scalability and functionality, combined with ease of use, make this product a clear winner. If a non-profit has a lot of sales or non-tax-exempt transactions, sometimes Kindful gets bulky or confusing.
Quick responses, authentic trouble shooting, and staying with problems until they are solved. Kindful really takes customer service seriously.
Read Tara Owens's full review
January 31, 2020
Leigh Phillips | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Kindful is our organization's donor management system. We use it to track all donors' contact information and contribution history. We also use it to assign donor recognition tasks and run development reports. Our development-facing team members use this software.
  • Donor management.
  • Fundraising reports.
  • Tracking pledges for future fiscal years.
  • More customization of acknowledgement letters and emails.
Kindful is great for organizations looking to streamline their donor management efforts with an attractive and easy-to-use interface.
Kindful's customer service is immediate, thorough, and amicable.
Read Leigh Phillips's full review
January 30, 2020
April Berg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Kindful is the main CRM that we utilize for donors, customers, and participants for events, etc. It helps us keep all areas of involvement in one place.
  • Excellent customer service. They are ready to help at all times.
  • They partner with various other systems which helps keep all things working seamlessly such as email campaigns and categories needed for reporting.
  • Some of the 3rd party apps we use just don't all integrate with Kindful how we would hope. We end up with too many duplicate contacts. It is hard to constantly go through and make sure it is all cleaned up before you get behind.
  • Filters still get complicated when you want to get specific info or location. This could be a little clearer.
I started into this development side myself and needed a system that was easy to use and could handle thousands of contacts coming in, yet give me reports I needed for accounting purposes. Kindful has been a huge gift to our organization—a great solution, affordable, and just an all-around great system to work with.
They answer my questions right away. If they don't understand, they take time to understand and show me exactly where to go. They are just so helpful and I have used multiple systems. They go above and beyond!
Read April Berg's full review
January 30, 2020
Shaelina Holmes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Kindful is used to manage donor and volunteer activity for the entire nonprofit. It helps us manage events, communications, and fundraising goals.
  • Donor management.
  • Integration with other software such as Eventbrite, Golden, and Mail Chimp.
  • Event management internally
  • Email design features and communication features
Kindful is perfect for small to mid-size nonprofits that need to get a lot done with limited staff members. It is user-friendly and their help desk is always available for fast and customized responses. Their help website is a wonderful wealth of information that made it easy to learn how to use the system at our own pace and to meet our own needs.
Not only do they have an online knowledge base that is available 24/7 which is very helpful, but if you have a specific question or something wrong with your account that needs to be fixed on the backend, they reply to your request right away. The help button is located in the bottom left corner of any screen you're on within the platform, which makes it easy to ask for help without having to leave the page you're working on.
Read Shaelina Holmes's full review
May 12, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Kindful acts as our donor database for our organization. It is primarily used by our development team while a number of people from other departments have access to it but are not the primary users. We use this to record donations, donor information and pull reports for data analysis and mailing lists.
  • Easy to use.
  • Straightforward design.
  • Could use more detailed reporting.
  • It seems unable to differentiate between state abbreviations and full state names.
Kindful is well suited for a small organization - especially one that has volunteers to enter information. While we currently don't practice this, a volunteer could easily record gifts for your organization with some training on Kindful. For a more robust organization looking for all data points and that uses heavy analysis in their gift solicitations, this might not be the best software.
I have not utilized the support for Kindful very often but the one time I have was fantastic. It was quick, courteous and thorough. Kindful consistently offers Webinars that outline the best way to utilize their product and get the most out of it. I think Kindful does a pretty solid job with support.
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February 22, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our organization utilizes Kindful as a donor management resource. Our fundraising team primarily uses Kindful but several of our key team members such as our executive director and finance department have access as well. Kindful allows us to easily capture donor information and analyze our database to determine how to best leverage each gift.
  • Campaign pages are easy to set up and donor information is captured for use in managing these donors long term.
  • Kindful syncs with a number of useful and applicable apps such as Eventbrite which reduces the amount of time we need to spend on administration.
  • Detailed custom email campaigns and reports can be confusing to navigate. However, Kindful provides excellent customer support and training to make it as easy as possible.
  • The price can be a turn off for many people, but if you have an aggressive plan to increase funding, Kindful pricing is scalable based on the size of your database.
Kindful is a great solution for small to medium-sized nonprofits with a small team who primarily use email and social media to solicit funds. If your organization utilizes the latest in social media apps and appeals to younger generations, then Kindful is an excellent choice. Crowdfunding is another great feature of Kindful, but again, this is best suited for younger generations using mobile phones and laptops to make donations and interact with nonprofits.
Kindful often has tutorials and resources to help get the most out of their product. Also, customer service response time is highly impressive. In addition, if you are local to their office, they are willing to meet in person to help through hands-on training. Their customer support team has often felt as if they are an extension of our team.
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February 10, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Kindful as a CRM to manage our donors, programs, events and donations. It is used across the entire organization and it helps us keep accurate records of transactions, donor and constituent data.
  • Seamless QBO Integration.
  • Customization - can really customize contact settings, campaign settings etc. Make it work for you!
  • Program Management - the system is still evolving which is great, but it currently does not fill every single program management and event management need that we have.
  • Mail sync - Kindful no longer syncs with Gmail, which is a big issue with tracking emails and attaching those interactions to specific people.
Best suited to a smaller to midsized nonprofit that needs a great and easy donor management system and if the organization has simple or typical event structures it would be perfect.
Kindful always has been incredibly responsive and gives fantastic and ongoing support!
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February 08, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Kindful is currently being used to track all our donors and sponsors. I am the only one who inputs anything, but others use it to look up information. We have several fund raisers throughout the year, and Kindful helps to keep us organized. It is also very helpful with our year end reports.
  • Very easy to send donors their year end giving form.
  • Love being able to group by different donors to the correct fundraiser, so we know who to contact for what fundraiser in the future.
  • Reports. Sometimes its difficult to get exactly what you are looking for.
  • Would love it if it would sync with Ministry Sync so I did not have to import info from another site into Kindful.
I use to think of Kindful as "not so kind", but over the last year, they have made it more user-friendly, or maybe I have just gotten more used to it. A year ago, I struggled to do my year-end tax statements, this year they were done in no time. Many of them were able to be emailed and a note put into their file that it was sent. The others printed nicely with a letter and were able to be put into window envelopes and sent quickly.
Great customer support! I am able to reach out and get a response quickly. They are willing to walk me through my problems by phone if needed, but usually, their emailed response is sufficient to get me through any difficulties I may be having. They have a lot of "help" examples with videos as well.
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February 08, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The entire organization uses Kindful. We use Kindful for collecting donations and tracking donors information.
  • Customer Services
  • Webinars
  • Text to Give
  • Snail Mail and Labeling option
It works great for us, and the cost is just right. We are a small non-profit working w/ a limited budget. Kindful allows users to be well organized, which in turn helps us better serve our donors.
Availability. Every time someone for our organization has reached out to Kindful, someone is quickly available to assist.
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May 24, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our organization uses Kindful as a CRM system to manage our donor database to record donations, gifts, and pledges. Kindful is used by our fundraising department and the system works really well to manage our day to day donor's affairs and donations and outreach program.
  • Kindful integrates with other apps such as Stripe payment system, among other payment apps, that allows the organization to easily collect donations and pledges from donors.
  • Kindful has the ability to be linked to your company website using your company's logo in order to accept donations and maintain your donor database
  • Kindful platform integrates with many different apps that allow the user to add useful apps such as reporting and donor mailing apps.
  • The system performs very well with minimum interruption of service.
  • The system collects and organizes the donor's data really well especially in terms of donor follow-ups, which helps the organization keep nourishing the relationship with its major donors.
  • Kindful needs to improve its filtering features. The system provides so many filtering options that at times it is too confusing. Make the filtering option user-friendly and simple.
  • The system doesn't stop refunds. If you click refund by accident, then there is no way to go back and undo it. It seems that this can be fixed.
  • I wish the team at Kindful would work on creative charts, bars and other forms of financial reporting on progress and other useful resources that organizations can use to optimize the fundraising department. There are apps that can do this and integrate with Kindful, but in my humble opinion, Kindful should own this part. It also creates a burden on the organization who needs to pay more for these apps, and sometimes when you integrate the app with Kindful, the platform doesn't look as user-friendly as it was before integration.
  • Last but not least, I wish Kindful could work with the Stripe app team to also allow the organization to show the fee charges per transactions. At the moment, the system only shows the total donated amount which is fine, but having a filtering option to see fees charges would be a nice thing to have.
Compared to other CRM systems such as DonorSnap, Raiser's Edge etc, I believe Kindful does a better job at managing the donor database and is easier to use. It also maintains the relevant donor information as long as you're able to input the information in a timely manner. The system allows you to quickly generate the information you need about that donor and the history allows you to continue the conversation in a very detailed and user-friendly way.
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September 11, 2018
Amanda Mulder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Kindful is our CRM for fundraising, outreach, volunteers and event registrants. Its primary use is for fundraising to securely accept online donations, track all donors, and acknowledge donors. We use it across all departments and it effectively streamlines many back-office functions for our organization.
  • We particularly love the flexibility of Kindful's donation pages and donation plug-ins. They make it possible for us to accept donations on our website, without having donors have to leave the website.
  • Kindful effectively streamlines back-office functions including acknowledgements for gifts - which saves our small 2-person team vital hours each week.
  • Kindful integrates to a variety of valuable platforms, allowing us to manage all of our data in one place. Currently, we integrate with MailChimp [so all email recipients are segmented in Kindful, emails are sent from MailChimp], Fundraising Report Card, and several custom integrations through Kindful's open API [including one that tracks volunteer events and another that connects to CauseVox].
  • Kindful's basic metrics and "dashboard" give us instant access to live fundraising results that are shown against historical information - giving us the ability to see how we're doing at all times.
  • While Kindful is the best at tracking and showing us what interactions have happened in the past with our constituents, it leaves a lot to be desired in terms of planning next actions for major gifts fundraising. There is some basic functionality, but we have resorted to planning future actions outside of Kindful and entering them into Kindful as they occur.
  • The "households" in Kindful can be a challenge, which goes hand-in-hand with the challenges with soft-credits. You can show these things, but when reporting, there can be errors since Kindful treats a "transaction" differently than a "credit. So if I ask for a list of donors whose largest gift is over $1,000 - It can miss people who give through Donor Advised Funds. But since it will generally pull in the donor advised fund, I can usually extrapolate and find the missing records.
  • The "Organization" accounts in Kindful could be more robust. But since Kindful offers "Custom Fields" - that can be used to pull reports - we've been able to work around this.
  • Kindful does include a peer-to-peer fundraising tool, but these are very basic and we ended up using a different tool to do our peer-to-peer. That being said, we still use that open API to bring all of that information into Kindful... which works wonderfully!
If your primary goals are: the ability to accept online donations [best/easiest to use donation form I've seen], acknowledge donors, and keep constituent data in one location - and you're willing to look for integrated solutions for other specific uses based on your needs - Kindful is for you. Bonus: Pricing for Kindful makes it easy to find the budget for other integrated solutions... because even if it doesn't do it all - it is still really inexpensive for what it does accomplish.
Read Amanda Mulder's full review
December 10, 2018
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Kindful is used by all of our staff to navigate, manage, and engage our donors. Kindful really has made it so much easier to manage our donors, automatic donations, donor profiles, and incoming funds. We use Kindful to know how much funding we will get for our monthly auto-pay donors as well as manual single-time donors.
  • Great at managing recurring donations
  • Accurate reports of lifetime giving
  • Auto-generates lists of LYBUNT donors for annual campaigns
  • Sometimes I'm concerned with the accuracy of the lifetime donor amounts.
  • It's expensive ($500 annually) which may deter some other non-profits.
  • I'd like to be able to email a specific group of donors within the interface.
Kindful is great for managing large groups of donor information. When we inputted our previous donor database information, it didn't necessarily grab it all very easily, but we did have years of donor information so it was a big task. Kindful would be great for newer organizations because it would automatically be accurate with donor information.
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What is Kindful?

Kindful aims to help nonprofit organizations across the world fundraise more effectively. Kindful includes fundraising tools, reporting, and analytics all in one CRM.
Categories:  Nonprofit CRM

Kindful Features

Additional Features
Has featureUnlimited Donation Pages
Has featureUnlimited Peer-to-Peer Fundraising Pages
Has featureUnlimited Admin Users
Has featureAutomatic Acknowledgements
Has featureBuilt-in Mail Merge
Has featureDonation Tracking
Has featureUnlimited Groups
Has featureUnlimited Custom Searches
Has featurePrebuilt Search Templates
Has featureBuilt-in Integrations
Has featureRealtime Donor Records
Has featureTask Management
Has featureReporting
Has featureCustomizable Reports
Has featureCustom Fields
Has featureAPI for custom integration
Has featureMobile access

Kindful Screenshots

Kindful Integrations

Kindful Competitors

Kindful Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Starter100/month0-1000 Contacts
Launch200/month1001-5000 Contacts
Growing300/month5001-15000 Contacts
Pro400/month15001-25000 Contacts
Enterprise600/month25001-50000 Contacts

All plans include: unlimited admin users, unlimited donation pages with peer-to-peer fundraising, built-in integrations, and automated reporting. Pricing also includes comprehensive web-based training upon signup and ongoing online support at no additional cost.

Kindful Support Options

 Paid Version
Live Chat
Social Media
Video Tutorials / Webinar

Kindful Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No