Klaus

High-growth companies can use Klaus to improve their customer support quality.

• Improved CSAT & efficiency metrics after the first month of usage.
• Impactful coaching sessions and 1-1s based on performance metrics and conversation examples.
• Actionable metrics to track quality and identify issues as they arise.
• 90% time saved compared to doing reviews manually using spreadsheets.

Built by support folks for support folks, Klaus offers a 360° approach to customer service quality improvement:

1. Understand which conversations you should review with the help of AI.
2. Improve support conversations through systematic feedback.
3. Measure support efforts and capture trends.
4. Coach agents based on insights from conversation reviews