Klaus Reviews and Ratings

Rating: 8.2 out of 10

Score

8.2 out of 10

Community insights

TrustRadius Insights for Klaus are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to implement and use: Users find Klaus easy to implement and use, making it a popular choice among those they have worked with. They appreciate the practicality and smoothness of the platform for managing exams.

Comprehensive metrics and insights: A standout feature for many users is the ability to extract metrics from Klaus, which provides them with a comprehensive overview of their team's performance and helps identify areas for improvement. The Conversation Insights feature in Klaus is highly regarded as it allows for convenient conversation filtering and offers a broader picture of the volume handled.

Affordable pricing, good support, and onboarding: Users value Klaus for its affordable pricing options, good support, and onboarding process. They appreciate the coaching and feedback capabilities offered by Klaus that enhance their overall experience.

Reviews

1 Review

Meow! It's a Klaus review

Rating: 7 out of 10

Incentivized

July 9, 2024

Use Cases and Deployment Scope

I've been using Klaus with my team for a few years. It has allowed me to quickly give feedback to the team to ensure everyone is providing high quality responses to customers. We are able to review a high volume of conversations by sharing peer feedback each week. This also allows each agent to learn from each other.

Pros

Set review goals through assignments
Calculates the team's IQS
Help us identify areas for improvement

Cons

the UI can be difficult to use
too many changes to the UI

Likelihood to Recommend

Klaus works great for teams looking to share feedback on a subset of conversations customer support agents have with customers.

Verified User

Manager in Customer Service (11-50 employees)

Vetted Review

4 years of experience

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