Landbot

Score7 out of 10

7 Reviews and Ratings

Community insights

TrustRadius Insights for Landbot are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Landbot receives positive feedback from users for its easy and agile solution. Many reviewers have stated that the intuitive user interface of Landbot makes it easy for non-technical users to build and deploy bots quickly. The drag-and-drop workspace of Landbot is highly intuitive and valuable, allowing users to easily customize and connect different elements of their bots. Users appreciate the flexibility and customization options offered by Landbot, allowing them to run custom code and integrate with other platforms. Several reviewers have mentioned that the simplicity of the interface and the multiple plugins available in Landbot make it easy for them to create and track the flow of their bots. The prompt and helpful customer support provided by Landbot is highly valued by users. They mention that they received quick responses and assistance when needed. Users also appreciate the attractive front-end experience offered by Landbot and its ability to integrate into their clients' marketing stack seamlessly. Integration options such as Zapier integration and webhooks are well-regarded by users as they allow them to transfer information to CRM systems efficiently while collecting more data in an engaging way. Many users consider Landbot one of the best bot builder platforms on the market due to its simplicity, customer service, and overall user experience. They praise the software's ability to quickly build complex prototypes, integrations with other platforms, and the comprehensive documentation provided. Users find Landbot beautifully designed and unique compared to other chatbot builders in the market. They highlight the user-friendly interface of Landbot as being intuitive and easy to use. The ability to automate audio responses sets Landbot apart from other chatbot providers, and users highly value this feature. Overall, Landbot receives positive feedback for its easy and agile solution, flexibility with customization options, prompt customer support, attractive front-end experience, powerful functionality, beautifully designed interface, and the ability to automate audio responses.

Reviews

2 Reviews

A bot platform that you should never miss to try.

Rating: 8 out of 10

Incentivized

October 20, 2021

Use Cases and Deployment Scope

We mainly use it as a lead capturing tool and as a Routing tool (routing customers to the right URL according to the options/topic customer choose). We capture the leads from our customers and route them to the respective teams. We are planning and in the works to expand our bot usability.

Pros

User Interface: All you need is your bot script ready, the easy-to-use UI makes the bot building super cool and easy.
Auto Assign: The auto-assign feature works flawlessly. It reduces or most of the time removes the need for a chat assigning system/routing system. This feature when rightly used assigns the chat to the agents according to their workloads.
Integrations: Landbot has the highest amount of integrations compared to other similar tools that we use ( such as drift, MobileMonkey .etc). We mainly use Calendly, Zendesk, and Zapier.

Cons

Keywords Jump Feature: As a feature, it is good. But there is a scope of improvement that I see. In our Business, there are a lot of words that are similar for example Bearing/Bear ring/Bearing. So, at times the bot takes some time to find the exact keyword what the user wants and then route it accordingly. Most of the time, it does right, but at times it doesn't.

Likelihood to Recommend

Well Suited: If you are looking for a bot -
- that is easy to build, that requires no IT person
- that has competitive prices
- that has a clean and easy reporting option, which can help the data analytics.
Not Well Suited: Though it has Dialogflow integration, you cannot use it as a complete self-learning bot solution. If you are looking for a bot that is self-learning you have to go for IBM Watson assistant/Dialogflow/SAP Conversational AI.

Verified User

Analyst in Marketing (5001-10,000 employees)

Vetted Review

2 years of experience

Cool service with a visual designer for creating chat bots for landing pages

Rating: 10 out of 10

Incentivized

November 7, 2019

Use Cases and Deployment Scope

We use it constantly to automatically receive requests from new leads. We set up ads on the page with the bot, then the leads answer simple questions and leave their contacts. This is a cool product with a visual constructor of all issues, many integrations, such as webhooks, Zapier, and Google Sheets. It also has integration with Google Analytics and Facebook.

Pros

Simple visual constructor for your bots
Many bot patterns
Zapier and Webhooks
Full customization CSS for your bots

Cons

Need to improve answer options with pictures
Ability to upload custom icons for answer buttons
The ability to pop up on the side like Typeform has.

Likelihood to Recommend

Great for the site embedded. Ideal for advertising traffic—conversion up to 20%. Not suitable for creating bots in instant messengers. Still, there are other more convenient services for this. Waiting for improvements, human takeover, redesign, and proactive mobile redesign.

Vitali Kosyrau

CEO (Chief Executive Officer) in Corporate at Belcert BY LLC (1-10 employees)

Vetted Review

1 year of experience