A bot platform that you should never miss to try.
October 20, 2021

A bot platform that you should never miss to try.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Landbot

We mainly use it as a lead capturing tool and as a Routing tool (routing customers to the right URL according to the options/topic customer choose). We capture the leads from our customers and route them to the respective teams. We are planning and in the works to expand our bot usability.

Pros

  • User Interface: All you need is your bot script ready, the easy-to-use UI makes the bot building super cool and easy.
  • Auto Assign: The auto-assign feature works flawlessly. It reduces or most of the time removes the need for a chat assigning system/routing system. This feature when rightly used assigns the chat to the agents according to their workloads.
  • Integrations: Landbot has the highest amount of integrations compared to other similar tools that we use ( such as drift, MobileMonkey .etc). We mainly use Calendly, Zendesk, and Zapier.

Cons

  • Keywords Jump Feature: As a feature, it is good. But there is a scope of improvement that I see. In our Business, there are a lot of words that are similar for example Bearing/Bear ring/Bearing. So, at times the bot takes some time to find the exact keyword what the user wants and then route it accordingly. Most of the time, it does right, but at times it doesn't.
  • Whatsapp Business: We use it extensively with our customers
  • Auto Assign Feature
  • API Chatbot
  • We mostly had a positive impact with this tool. With our chat channel, we increased our new customer rate by 15% and return customer rate by 10%. We are seeing some decent returns with the tool.
Drift is quite pricey, on the cost part, Landbot was much better with almost similar features. Also, on the UI front, Landbot was a pretty decent tool compared with Drift or MobileMonkey. The usage was easy, the reporting was very easy to get. Considering all these parameters, we chose Landbot for our Organization.

Do you think Landbot delivers good value for the price?

Yes

Are you happy with Landbot's feature set?

Yes

Did Landbot live up to sales and marketing promises?

Yes

Did implementation of Landbot go as expected?

Yes

Would you buy Landbot again?

Yes

Well Suited: If you are looking for a bot -
- that is easy to build, that requires no IT person
- that has competitive prices
- that has a clean and easy reporting option, which can help the data analytics.
Not Well Suited: Though it has Dialogflow integration, you cannot use it as a complete self-learning bot solution. If you are looking for a bot that is self-learning you have to go for IBM Watson Assistant/Dialogflow/SAP Conversational AI.

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