LearnUpon Reviews and Ratings

Rating: 6.3 out of 10

Score

6.3 out of 10

Community insights

TrustRadius Insights for LearnUpon are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Responsive Customer Service: Many reviewers have praised LearnUpon's customer service, describing it as expansive and responsive. Users have mentioned that the customer service team acts as full partners in every aspect of their use of the LMS, providing support from implementation planning to instructional design.

Engaging User Interface: Several users have found LearnUpon's user interface to be engaging and immersive. They have noted that even learners with low technological literacy were able to learn and use the platform with minimal support. Proficient users were able to maximize the available features and functions to create navigable and engaging learning products.

Intuitive Interface: Reviewers appreciate that LearnUpon's interface is intuitive and user-friendly. They mention that the buttons accurately represent their functions and that the interface includes helpful instructions about each feature without leaving the page. This makes navigation easy compared to other LMS platforms.

Reviews

9 Reviews

Admin-friendly LMS

Rating: 7 out of 10

Incentivized

October 21, 2021

Use Cases and Deployment Scope

My organization is a non-profit real estate association with 17,500 members. We utilize the store in LearnUpon to sell courses. Customers are both members and non-members. Some non-members do become members eventually. Via LearnUpon, we sell live, virtual and online courses. In addition, for CE courses, we have to report learners' completion to the state agency. We also plan to host member-benefit content eventually in LearnUpon.

Pros

Course set up is very easy for administrators. It's very simple to swap out SCORM when updates are made to a course, and it doesn't impact students' progress.
SEO and public-facing store are great. It's simple to add the information.
Editing the storefront is simple and I like that there are couple layouts to choose from.

Cons

It's very difficult to search for courses as an admin, particularly if you have multiple versions of a course. When you search, you cannot filter and exclude archive courses.
You cannot run a report for bundles from the standard reports.
Account creation is different between the store and LU dashboard. Customers only have to provide their email and password to create an account in the store.
Certificates are clunky. It's slow to select fields. Also, you can have a portrait orientation. It prints as landscape.

Likelihood to Recommend

I think LearnUpon is a great LMS for an organization that focuses on internal learners, aka, employees. It's very easy to create courses, enroll learners, and mark attendance. For an association such as mine, more support would be helpful for appropriately setting up the store to reflect member and non-member accounts. In addition, it's difficult to do outside-the-box functions like transfers and refunds.

Verified User

Director (10,001+ employees)

Vetted Review

1 year of experience

LearnUpon: The training resource you need

Rating: 10 out of 10

Incentivized

October 20, 2021

Use Cases and Deployment Scope

LearnUpon is used as a training tool and educational tool in our organization. It is used to renew training for employees as well as for students to learn about subjects and topics designed for their courses. It helps the organization localize and make it a more streamlined process so everyone is receiving the same training.

Pros

Notifying everyone
Great courses and topics
User friendly

Cons

Design can be a little more creative.
Add more to the courses available.
Some graphics stick.

Likelihood to Recommend

I would recommend LearnUpon to any colleague I come across as it is easy to keep track of everyone who uses the courses and makes it easier for grades whether it is pass/fail or given a weighted grade to it. I would say an integration into Canvas would be nice so that it could be a little more streamlined.

Verified User

Employee (10,001+ employees)

Vetted Review

1 year of experience

The success and struggles with LearnUpon

Rating: 6 out of 10

Incentivized

September 22, 2021

Use Cases and Deployment Scope

LearnUpon is currently only being used for professional development for real estate professionals. We offer licensing and ce courses through it. We utilize self-paced and ILT courses.

Pros

Great interaction for student users, easy to locate dashboard and classes.
Simple to set up courses on the admin side, many options to create the course you desire.

Cons

No integration with a payment gateway that shows in a students account what courses they have purchased at what price.
There is some confusion on when registering for the LMS that only a username and password need to be supplied, it does not require a first and last name.
Limited function of coupon codes, too many restrictions make us come up with work around in order to utilize coupons.
They ability to group students by the course type they are selecting not just custom data fields.

Likelihood to Recommend

This is a great benefit to our students when it comes to their courses being in their account immediately upon purchase. The student user experience has been good. The admin user experiences are a little less great; there are restrictions with coupons and grouping which wasn't apparent at the product demo but have become frustrating issues as we move forward.

Christie Wereski

Sr. Manager - Professional Development in Professional Services at Chicago Association of REALTORS® (11-50 employees)

Vetted Review

1 year of experience

View profile

Highly customizable LMS. While mostly highly immersive and intuitive, lacks some important integration features

Rating: 7 out of 10

Incentivized

September 22, 2021

Use Cases and Deployment Scope

We started implementing LearnUpon earlier this year. At present, it is exclusively used by our professional development (education) department. We are only just now roughly 6 months into using this as our LMS, but it has helped our department transition out of using many physical materials for courses. It has also replaced some stop-gap measures regarding [the] implementation of course exams and user reviews. We are now in the process of fine-tuning and resolving pain points, but overall we have had (I would say) a [most] successful transition to using this as an integrated LMS for our association's members and non-members.

Pros

Integration with video conferencing platforms (primarily Zoom).
Timing out releasing of course materials and exams so students can't get eyes on something an instructor is not ready for them to see yet.
Customization of our store front and courses with regard to branding and graphics.

Cons

We have yet to be able to fully implement [a] two-way handshake between LearnUpon and our internal member tracking system.
It is not easy to filter members and non-members; currently, all have to be placed into one category and manually sorted through after the initial account creation, which hinders offering pricing tiers for each category.
Tracking sales tied to a specific user is not easy. In order to track when a person paid for a course, if they transferred their enrollment multiple times, we have to run a sales report of the original course in order to discern the amount the student paid, which can slow down the refund process when that need arises.

Likelihood to Recommend

With regard to course construction and design, I think LearnUpon excels in many areas. There tends to be a bit of a learning curve for new users, but the dashboard interface and finding courses that a student has enrolled in is pretty quickly resolved, and it is very convenient to house materials in LearnUpon and ensure that students are able to access them, rather than having to rely on printing materials and/or manually distributing documents through emails or some other digital means (DropBox, Drive, Hightail, etc.). It is, for all intents and purposes a Learning Management System, and is intended to manage and track students' coursework and learning. I will say though, that in terms of record-keeping, is an area where it falters. Finding and maintaining receipts of orders placed through the storefront is not convenient from an administrative standpoint. Processing a refund for a student if we cancel a class, that was an enrollment transferred from a previous class, is clunky. Guaranteeing that members are able to purchase course enrollments under their specific price tier, while at the same time preventing non-members from doing so, is not convenient and not something that is easily fixable. Currently, new users can only [default] to either members OR non-members, and that classification has to be manually adjusted. Given that some organizations can run into above 10,000 members, this is an obvious challenge.

Verified User

Administrator (11-50 employees)

Vetted Review

LearnUpon the Training resource you need

Rating: 10 out of 10

Incentivized

September 17, 2021

Use Cases and Deployment Scope

LearnUpon is being used in my organization as a learning tool to teach and guide new hires and individuals who need to be brought up to date on concepts or new software. It is used by various departments but not all to my knowledge. We also use it to renew employees on training for concepts or software.

Pros

Knowledge on various topics
Modules are pretty straight forward
User friendly

Cons

Notes section could be more compatible with mac.
There needs to be more time in between sessions.
Better look back ability from modules.

Likelihood to Recommend

LearnUpon is well suited for scenarios where you will need to train a large number of employees or even new hires on specific software or topics. it can be used for the company website like navigating through it or even software we all use similarly to teams. It can also be good for training employees on HR topics like Harassments and integrity.

Mohammed ALLY

Payroll Administrator in Corporate at LEE HECHT HARRISON LLC (1001-5000 employees)

Vetted Review

2 years of experience

Go with LearnUpon LMS - You'll never be sorry!

Rating: 10 out of 10

Incentivized

June 10, 2021

Use Cases and Deployment Scope

We are a nonprofit organization that provides training and assistance for direct care staff who support adults and children with intellectual disabilities and autism. We use LearnUpon as a learning management system to deliver and track training externally for our constituents and stakeholders. We needed a platform that would allow for training delivery in any modality, from instructor-led to self-directed, in one convenient location for our learners. LearnUpon allows us not only to deliver training, but also to provide training history to the learner and/or their agency. Prior to using LearnUpon, we had two systems in place for course registration; one for self-directed courses, and one for in-person instructor-led courses.

Pros

LearnUpon's customer services is second to none!
They listen to their users and make changes to the platform accordingly.
They are an affordable LMS solution.

Cons

There are issues with users who have an account in more than one LearnUpon portal. If a user has an account in an existing LearnUpon portal, and they want to create an account in another LearnUpon portal, then they have to be invited to the new portal by an Administrator. but the user has no way of knowing that its a LearnUpon portal until they can't sign up. Its very confusing for the learner.
An email address is required in order to set up an account. We serve many providers who don't have email addresses for all of their staff, so this is a huge issue for us.

Likelihood to Recommend

LearnUpon is likely better suited to an organization who uses it to deliver and track training internally. You can import your AD list of employees and create accounts for them. It works for training externally, but we've had to employ a lot of workarounds to make it suitable for our purposes.

Verified User

Administrator in Information Technology (1-10 employees)

Vetted Review

6 years of experience

LearnUpon is the best friend you didn't know you were missing!

Rating: 10 out of 10

Incentivized

June 2, 2021

Use Cases and Deployment Scope

LearnUpon is our organization-wide LMS, supporting training and development for a wide array of professional roles. LearnUpon facilitates our robust asynchronous eLearning program, a catalog of over 200 eCourses and additional resources. LearnUpon supports our catalog of synchronous learning opportunities, both in-person and virtual, providing attendance tracking and management, webinar platform integration for ease of scheduling, and allows for blended course construction to leverage asynchronous pre- and post-training opportunities. In this way, LearnUpon also provides for an engaging and blended orientation/onboarding curriculum. LearnUpon's user management is so reliable, it also serves as a supplemental personnel management system providing data management and reporting as a check-step to our broader HRIS.

Pros

Client service and support: LearnUpon provides the most expansive and responsive customer service I have ever experienced from a vendor. They were full partners in every aspect of how we use the LMS, from implementation planning to instructional design. They provide responsive support for technical issues, and are generous with their time and energy in brainstorming and exploring how to leverage LearnUpon's available features and functions to fit the needs of our learning program. They also engage customers in product development and enhancement planning to such a degree that the platform almost feels made to order!
User interface: LearnUpon provides an engaging and immersive learning experience. Learners with low technological literacy are able to learn and use the platform with minimal support. Proficient users can maximize the available features and functions to create asynchronous and blended learning products that are navigable and engaging for learners. The buttons say what they do and they mean what they say; LearnUpon's interface also includes expansive "help tags" - almost every feature provides additional instructions about its function and intended use without leaving the page.
User management: LearnUpon provides a multi-faceted approach to creating and managing users that is both flexible and reliable. The ability to group users using and/or logic, self-reported user information, and HRIS integrated data is variable enough to support a company of great complexity. These tools are easy to use and manage for administrators and managers.

Cons

User types: while LearnUpon does provide a variety of user levels, there are gaps and missed opportunities in how the permissions of those roles align.
Reporting: while LearnUpon's current reporting features provide ample access to data, most reports require additional manipulation outside the system to be useful and informative. The current array of filters can be restrictive.
ILT Scheduling: there are some elements of the instructor-led portion of the platform that cause barriers with cancelled or rescheduled attendance.

Likelihood to Recommend

LearnUpon is an excellent LMS for organizations [that] are new to learning platforms; its friendly user interface and impressive client support helped me learn everything I know about online learning. LearnUpon is a great LMS for non-technical administrators; folks who are professional trainers, teachers, etc. vs. IT industry professionals. LearnUpon is perfect for content creators who want to leverage assets beyond SCORM to create learning experiences.

Sarah Howard (she/her)

Instructional Design Specialist in Human Resources at My Choice Wisconsin (501-1000 employees)

Vetted Review

3 years of experience

View profile

Best investment ever. Do it. Today.

Rating: 10 out of 10

Incentivized

March 2, 2019

Use Cases and Deployment Scope

LearnUpon is being used by my organization for training and development purposes. The training department manages it and implements training across the organization. It is a revenue-generating software for our company! It addresses the following business problems we currently have: intuitive catalog interface to shop and buy courses, keeping a credit transcript of all the courses learners have taken.

Pros

LearnUpon has EXCELLENT support. I have always been quickly and effectively taken care of whenever I had a problem (the majority of the "problems" were simply my perception; turned out not to be problems at all).
LearnUpon has a simple, intuitive interface that works and rarely causes problems. Obviously, they heavily user-tested the interface before implementing. Too many LMSes do not do this and the interfaces which have been designed by software nerds are super hard to navigate.
LearnUpon has lots of features packed into one system. You can host multiple "portals" for different audiences, you can have learning paths, you can upload videos and documents of all kinds. It just works and is not limiting.
LearnUpon has an EXCELLENT test creation/implementation feature which I have not seen in any other LMS I have used.

Cons

They don't offer a "pre-requisites" feature but they are very responsive about feature requests. We signed up late last year and already 2 of my feature requests have been implemented.
The discussion forum feature (brand new!) is not super intuitive, yet, but I expect the support team to improve it quickly as they do everything else.
The notifications feature could be improved a bit, but it still functions as necessary!

Likelihood to Recommend

LearnUpon is well-suited to an organization that would like to implement training for its employees and/or customer base. It is powerful, yet simple and intuitive while being packed full of features. They have flexible pricing plans too, you can pay per active user or by a set number of accounts.

Rebecca Mogollón

Content Developer in Corporate at Birkman (11-50 employees)

Vetted Review

1 year of experience

View profile

Efficient, Scalable, and Effective: A Great E-learning Platform for Any Company

Rating: 10 out of 10

Incentivized

January 6, 2019

Use Cases and Deployment Scope

Learnupon is our primary learning management system for the provision of asynchronous online threat assessment training to law enforcement, security, and military personnel. Learnupon has many automated features that really help us, as a small company, to ensure consistent delivery of training materials and a positive trainee experience. We use it to deliver both lecture-style and interactive content. It is also the primary mechanism through which we interact with our customers. It is an awesome tool.

Pros

Customer service - Learnupon helped me to learn online learning management and become proficient in the administration of online training. They have helped me understand many facets of e-learning and helped me on a variety of issues unrelated to their own system. I know I can rely on them.
Automation -- Learnupon has many features which reduce my level of effort as an administrator (e.g., automated emails, automated certificates).
Integration with Authored Content -- Learnupon works seamlessly with my authored content and makes the integration of Tin Can easy. When I had problems (mostly due to my design error), they helped me figure out what was wrong and walked me through methods to improve the overall design of my authored content.
Price -- LearnUpon's scalable and efficient pricing has allowed me to be agile in my use of resources and has provided a lot of value for my investment.

Cons

Data exporting -- The data exporting from Tin Can based interactive content can be a bit cumbersome to work with when trying to analyze research data. It would be great to have more consumable data exports. However, it is important to note that this is an LMS, not a research platform!

Likelihood to Recommend

It has been great for both the provision of lecture style material and interactive exercises. Its ability to consume authored content (i.e., tin can) has made it a lot easier for me to learn to use authoring tools. I have found that Learnupon's intuitive user interface has meant it was easy for some of my less computer savvy learners to complete online training and learn what they should have learned.

Nathan Meehan

Director of Research and Development in Research & Development at Second Sight Training Systems, LLC (1-10 employees)

Vetted Review

2 years of experience

View profile

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