Promising Visitor Management Software w/ Room to Grow
Use Cases and Deployment Scope
We started using Lobbytrack to modernize our previous paper visitor log. We quickly started viewing this as an opportunity to make a strong branding impression on all visitors to our office. We also discovered, post-implementation, that we would need to use the pre-registration features to reduce the bottleneck that was created when we had a group of visitors arriving at the same time. As an added bonus, we are able to send pertinent information to all our visitors, such as the guest Wi-Fi info.
Pros
- Tracking visitors on the premises.
- Preregistration of visitors for an upcoming visit.
- Granular control of the self check-in / check-out process.
Cons
- The SSO implementation needs to be improved upon, especially adding SSO functionality to the Employee app.
- Support documentation is quite lacking.
- Visitors that aren't preregistered should have the ability to select the duration of their visit during check-in.
Likelihood to Recommend
I think that Lobbytrack would be suited for most organizations that are trying to modernize their visitor management workflow. You would need someone with a technical background to make the most of the Lobbytrack feature-set, but you can get the core functionality of the system up and running fairly quickly. The product might be less desirable for an organization where compliance and security is a critical priority, as features like their SSO integration still needs to mature.
