Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Cat avg: 8.7
Top Performing Features
Third-party software integrations
Integration functionality with third-party or in-house systems.
Cat avg: 8
Attended device access
The quality and reliability of connections to remote devices that are currently attended by an active user.
Cat avg: 9.2
Unattended device access
The quality and reliability of connections to unattended remote devices.
Cat avg: 8.5
Worst Performing Features
Instant message
Ability for administrator to communicate via instant message with remote user.
Cat avg: 8.7
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Cat avg: 8.8
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Cat avg: 8.4
LogMeIn Rescue Features from Reviews
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
10+15%
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 8.7
Platform & Infrastructure
Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.
10+25%
Third-party software integrations
Integration functionality with third-party or in-house systems.
Category average: 8
Remote Administration
Remote administration software is used to control a computer from a remote location.
8.4-2%
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.8
Instant message
Ability for administrator to communicate via instant message with remote user.
Category average: 8.7
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 7.4
Session record
Ability to record session for training purposes.
Category average: 8.5
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Category average: 8.4
Remote Access
Remote access products allow users to operate devices through an internet connection.
9.5+12%
Attended device access
The quality and reliability of connections to remote devices that are currently attended by an active user.
Category average: 9.2
Unattended device access
The quality and reliability of connections to unattended remote devices.
Category average: 8.5
Multiple-display support
The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.
Category average: 8.4
Multiple concurrent sessions
More than one user can access the same remote device at the same time.
Category average: 8.2
LogMeIn Rescue Features from the Vendor
Remote Access
Vendor-reviewedAttended device access
The quality and reliability of connections to remote devices that are currently attended by an active user.
Unattended device access
The quality and reliability of connections to unattended remote devices.
Mobile device access
The quality and reliability of remote connections to end-user mobile devices.
Virtual device access
The availability, quality, and reliability of remote connections to virtual machines and devices.
Multiple-display support
The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.
Multiple concurrent sessions
More than one user can access the same remote device at the same time.
Remote Support
Vendor-reviewedCamera sharing
The remote user and end user can share a live camera feed from their device during a session.
Session transfer
The remote user can transfer or share a remote session with another user to help troubleshoot or escalate an issue.
Remote Administration
Vendor-reviewedFile transfer
Securely exchange files with remote computer without having to use email or FTP.
Instant message
Ability for administrator to communicate via instant message with remote user.
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Session record
Ability to record session for training purposes.
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Platform & Infrastructure
Vendor-reviewedThird-party software integrations
Integration functionality with third-party or in-house systems.
Security
Vendor-reviewedRole-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Additional Features
Vendor-contributedDiagnostics
Customization & Branding
Unattended Machine Access
Integrations, APIs & Mobile SDK
Scripting
Agent Collaboration
Desktop Calling Card
Customer & Predefined Support Channels
Agent & Administrator Management