Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Cat avg: 8.7
Top Performing Features
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Cat avg: 7.4
Virtual device access
The availability, quality, and reliability of remote connections to virtual machines and devices.
Cat avg: 8.4
Multiple concurrent sessions
More than one user can access the same remote device at the same time.
Cat avg: 8.3
Worst Performing Features
Unattended device access
The quality and reliability of connections to unattended remote devices.
Cat avg: 8.4
Instant message
Ability for administrator to communicate via instant message with remote user.
Cat avg: 8.7
Third-party software integrations
Integration functionality with third-party or in-house systems.
Cat avg: 8
LogMeIn Rescue Features from Reviews
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
9.4+8%
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 8.7
Platform & Infrastructure
Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.
8.4+5%
Third-party software integrations
Integration functionality with third-party or in-house systems.
Category average: 8
Remote Administration
Remote administration software is used to control a computer from a remote location.
8.4-2%
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.8
Instant message
Ability for administrator to communicate via instant message with remote user.
Category average: 8.7
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 7.4
Session record
Ability to record session for training purposes.
Category average: 8.5
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Category average: 8.3
Remote Access
Remote access products allow users to operate devices through an internet connection.
8.6+1%
Attended device access
The quality and reliability of connections to remote devices that are currently attended by an active user.
Category average: 9
Unattended device access
The quality and reliability of connections to unattended remote devices.
Category average: 8.4
Virtual device access
The availability, quality, and reliability of remote connections to virtual machines and devices.
Category average: 8.4
Multiple-display support
The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.
Category average: 8.4
Multiple concurrent sessions
More than one user can access the same remote device at the same time.
Category average: 8.3
LogMeIn Rescue Features from the Vendor
Additional Features
Vendor-contributedDiagnostics
Customization & Branding
Integrations, APIs & Mobile SDK
Scripting
Agent Collaboration
Desktop Calling Card
Customer & Predefined Support Channels
Agent & Administrator Management
Multi-Sesion Handling
AI Session Summaries
Multiple Connection Methods
Device-based Restrcited Access
IP-based Restrcited Access
AI Device Analysis
AI Error Analysis
AI In-Session Recommendations
Advanced ServiceNow integration
Data residency & storage customization
Session audit logs
Live Translation