TrustRadius: an HG Insights company

LogMeIn Rescue

Score7.5 out of 10

460 Reviews and Ratings

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What is LogMeIn Rescue?

LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Buyer's Choice
2026
Buyer's Choice 2026
Tech Cares
2025
Tech Cares 2025
Top Rated
2025
Top Rated 2025
Buyer's Choice
2025
Buyer's Choice 2025
Tech Cares
2024
Tech Cares 2024
Top Rated
2024
Top Rated 2024
Best Of Value
2023
Best Of Value 2023
Best Of Relationship
2023
Best Of Relationship 2023
Best Of Feature Set
2023
Best Of Feature Set 2023
Tech Cares
2023
Tech Cares 2023
Top Rated
2023
Top Rated 2023
Best Of Value Winter
2023
Best Of Value Winter 2023
Best Of Feature Set Winter
2023
Best Of Feature Set Winter 2023
Best Of Relationship Winter
2023
Best Of Relationship Winter 2023
Top Rated
2022
Top Rated 2022
Tech Cares
2022
Tech Cares 2022
Best Of Feature Set
2022
Best Of Feature Set 2022
Best Of Relationship
2022
Best Of Relationship 2022
Top Rated
2021
Top Rated 2021
Tech Cares
2021
Tech Cares 2021
Best Of Feature Set
2021
Best Of Feature Set 2021
Top Rated
2020
Top Rated 2020
Tech Cares
2020
Tech Cares 2020
Top Rated
2019
Top Rated 2019
Top Rated
2018
Top Rated 2018

Videos

Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissions
Screenshot of The console where repetitive tasks automated by running pre written scripts in the background, without disturbing end users
Screenshot of A smartphone camera being used to troubleshoot offline computers and hardware
Screenshot of Remote control of Macs, PCs and Linux/Android
Screenshot of Reboot sessions and automation
Screenshot of The central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.
Screenshot of How sessions can be started directly from Service Now or in Rescue, to automatically create Service Now tickets with a free out of the box integration
Screenshot of LogMeIn Rescue, embedded into a website or app. There are over 10 different connection methods that allow end users to get support
Product screenshot
Product screenshot
Product screenshot

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Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissions

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo

Downloads

FAQs

How much does LogMeIn Rescue cost?
LogMeIn Rescue starts at $1299.
What are LogMeIn Rescue's top competitors?
TeamViewer, BeyondTrust Remote Support, and SolarWinds Dameware Remote Support (DRS) are common alternatives for LogMeIn Rescue.
What is LogMeIn Rescue's best feature?
Reviewers rate Monitoring and Alerts highest, with a score of 9.5.